Privacy Policy of AVOXI, Inc. Websites, Apps, and Services

AVOXI, Inc. Websites, Apps, and Services collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Analytics collected directly, Google Ads conversion tracking, Google Analytics and Wordpress Stats

        Personal Data: Cookies and Usage Data

    • Backup saving and management

      • Backup on Google Drive

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Contacting the User

      • Contact form

        Personal Data: address, city, company name, email address, first name, last name, phone number and state

      • Phone contact

        Personal Data: phone number

    • Content performance and features testing (A/B testing)

      • Visual Website Optimizer

        Personal Data: Cookies and Usage Data

    • Data transfer outside the EU

      • Data transfer abroad based on standard contractual clauses and Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Google Site Search, Google Maps widget, Instagram widget and YouTube video widget

        Personal Data: Cookies and Usage Data

      • Google Fonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

    • Handling payments

      • Authorize.Net and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Google Cloud Storage

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Twitter Tweet button and social widgets, Facebook Like button and social widgets, Google+ +1 button and social widgets and LinkedIn button and social widgets

        Personal Data: Cookies and Usage Data

      • YouTube button and social widgets

        Personal Data: Usage Data

    • Interaction with live chat platforms

      • Snapengage Widget

        Personal Data: Cookies and Usage Data

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing contacts and sending messages

      • Marketo Email Marketing

        Personal Data: email address and Usage Data

    • Platform services and hosting

      • WordPress.com

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

      • Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Remarketing and behavioral targeting

      • AdWords Remarketing

        Personal Data: Cookies and Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Cookies and Usage Data

    • User database management

      • Marketo Lead Generation

        Personal Data: email address and various types of Data as specified in the privacy policy of the service

      • Salesforce Sales Cloud

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • DocuSign

      Provider
      DocuSign, Inc.

      Purpose
      Handles documents (contracts) for review and signature

      Personal Data collected
      Various types of data as specified in the privacy policy of the service

      Privacy Policy
      DocuSign is service used to process and store document information on behalf of its clients to allow its clients' customer (or the customer’s Authorized Users) to review and sign such documents (contracts).

    • Call Recording and Monitoring

      Purpose

      Call recording and monitoring allow service improvement which AVOXI provides to ensure call quality, to manage services and user experience, and to confirm compliance to policies and procedures.


      Personal Data collected

      Various types of data may be collected such as IP address, name, location, account details, and phone number.


      Privacy Policy

      AVOXI has a legitimate reason to process the personal data collected to enable our ability to provide services, administer customer accounts, and operate its business.

    • Privacy Shield

      Privacy Shield: data transfers from the EU and Switzerland to the United States regarding the collection, use, and retention of Personal Data transferred from the European Union and Switzerland to the United States.

      The policies and rights outlined below are equally and explicitly applicable to Users from Switzerland, except if stated otherwise. The Owner has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

      To learn more about the Privacy Shield program, and to view the Owner’s certification, please visit https://www.privacyshield.gov/ (or find the direct link to the certification list of Privacy Shield participants maintained by the Department of Commerce https://www.privacyshield.gov/list). What does this mean for the European User? The Owner is responsible for all processing of Personal Data it receives under the Privacy Shield Framework from European Union individuals and commits to subject the processed Personal Data to the Privacy Shield Principles. This, most importantly, includes the right of individuals to access their personal data processed by the Owner. The Owner also complies with the Privacy Shield Principles for all onward transfers of Personal Data from the EU, which means that it remains liable in cases of onward transfers to third parties. With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, the Owner is subject to the investigatory and regulatory enforcement powers of the FTC, if not stated otherwise in this privacy policy. The Owner is further required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Dispute resolution under the Privacy Shield In compliance with the Privacy Shield Principles, the Owner commits to resolve complaints about its collection or use of the User’s Personal Data. European Union individuals with inquiries or complaints regarding this Privacy Shield policy should first contact the Owner at the contact details supplied at the beginning of this document referring to “Privacy Shield” and expect the complaint to be dealt with within 45 days. In case of failure by the Owner to provide a satisfactory or timely response, the User has the option of involving an independent dispute resolution body, free of charge. In this regard, the Owner has agreed to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel with regard to data transferred from the EU. The User may therefore contact the Owner at the email address provided at the beginning of this document in order to be directed to the relevant DPA contacts. Under certain conditions – available for the User in full on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint) – the User may invoke binding arbitration when other dispute resolution procedures have been exhausted.

      For more information on Privacy Shield Principles, please visit https://www.privacyshield.gov/EU-US-Framework

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use AVOXI, Inc. Websites, Apps, and Services only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use AVOXI, Inc. Websites, Apps, and Services.

Contact information

    • Owner and Data Controller

      AVOXI, Inc.
      1000 Circle 75 Parkway, Suite 500
      Atlanta, GA 30339 USA
      Policy Effective Date: 25 MAY 2018

      Owner contact email: privacy@avoxi.com