Privacy Policy of HappySignals

HappySignals collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics and Hotjar Form Analysis & Conversion Funnels

        Personal Data: Cookies and Usage Data

    • Displaying content from external platforms

      • Google Fonts

        Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

    • Heat mapping and session recording

      • Hotjar Heat Maps & Recordings

        Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Microsoft Azure

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Sentry

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Managing contacts and sending messages

      • MailChimp

        Personal Data: email address

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • User database management

      • ZOHO CRM

        Personal Data: email address and various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • HappySignals Analytics

      Personal Data:
      A registered user is a user that has registered to HappySignals SaaS service. The data is stored in our Azure hosting environment in Azure North-Europe Data Centers. Please see Azure privacy statement.

      A registered users’ registration process requires the following data:

      - Users email address
      - Users first name
      - Users last name
      - User defined password

      After registration user logs in with the given email address.

      Users first and last name are used in HappySignals to show the current logged in users name in HappySignals dashboards.

      Once a registered user starts to use HappySignals Analytics, the Application will store and update the following data:

      Date of joining – the date of account activation in HappySignals.
      Last login-date.
      User email address which acts also account name.
      Users first name and last name.
      Users password in an unreadable format.
      Activity log entries, i.e. entries when the user saves/deletes a quick signal or performs similar operations.

      Thats all.

    • LeadFeeder

      Provider
      Liidio Oy which is a Finnish limited company (company ID 2457101-9).

      Purpose
      Analytics

      Personal Data collected
      Cookies

      Usage data from Google Analytics:
      - Pages accessed
      - Time of visit
      - Time of last visit
      - Name of the owner of the IP address
      - Reverse domain of the IP address
      - Referring site, application, or service, including the relevant search queries that led the visitor to Client’s website
      - Browser information
      - Operating system and device information

      Personal data imported from Zoho CRM
      - Name
      - Email addresses
      - Phone number
      - Address and other contact information
      - Information about Clients' activities with its customers, such as phone calls, emails and meetings.
      - Email newsletter activies, such as opens and link clicks.


      Privacy Policy
      https://www.leadfeeder.com/privacy-may-2018/

    • MailChimp

      Provider
      The Rocket Science Group LLC

      Purpose
      To collect email registry for marketing and tool communication.
      Send email messages and deliver other marketing material such as ebooks and research papers.

      Personal Data collected
      Cookies
      Email
      First name
      Last Name
      Title
      Company Name


      Privacy Policy
      https://mailchimp.com/legal/privacy/

    • Zoho CRM

      Provider
      Zoho corporation pvt. ltd.

      Purpose
      User database for HappySignals customers, prospects, partners and suppliers.

      Personal Data collected
      - First name
      - Last Name
      - Title
      - Email address
      - Company name (where contact works)
      - Contact type inside the company
      - Role in the purchase process
      - Phone
      - Language
      - Location (country)
      - Social media links and tracking (twitter, facebook, linkedIn)
      - General notes

      HappySignals operated activities towards person in the nature of marketing, sales and customer relationship
      - phone calls
      - sent emails
      - reminders
      - deals
      - leads

      Various types of data as specified in the privacy policy of the service by Zoho CRM

      Privacy Policy
      ZOHO CRM is a User database management service provided by Zoho Corporation Pvt. Ltd.
      https://www.zoho.com/privacy.html

    • Zendesk

      Provider
      Zendesk, inc.

      Purpose
      Managing support and contact requests

      Personal Data collected
      Cookies
      Email
      First name
      Last Name
      Title
      Company Name

      Various types of data as specified in the privacy policy of the service Privacy Policy by Zendesk


      Privacy Policy
      https://www.zendesk.com/company/customers-partners/privacy-policy/

    • HappyFeedback

      HappyFeedback is an embedded survey form which can be embedded in any web based application. The feedback for is accessed by users as they browse a web site or web application in which the said survey form is embedded in.

      The data collected in minimum is the fact that a survey form is shown. If the user answers the survey, the survey answer data is saved in HappySignals Analytics - again totally anonymous data only. Normally, no other data about the user or the usage context where the survey is answered is saved in server level or application level except when your parent organization or the organization where you are in contractual relation to has decided to do so.

      As HappyFeedback is almost fully customizable by our clients, they may choose to send some extra data that can identify you inside the clients organization, e.g. if you work in a 20 person office and the client sends us your location information, they might know who you are. We do not and do not want to use any data to do this. If you have questions about this, please contact your own organization.

      The survey form contains a Google Analytics tag, which will save:
      Page Information
      URL – the URL of the page the user is viewing
      Title – the title of the page the user is viewing
      - note that the urls query strings are also pseudonymized

      Browser Information
      Browser name – the browser the user is using
      Viewport or Viewing pane – the size of the browser window
      Screen resolution – the resolution of the user’s screen
      Java enabled – whether or not the user has Java enabled
      Flash version – what version of Flash the user is using

      Anonymized User Information
      Location – this is derived from the IP address where the hit originated. The IP address itself is not available in GA as it is personally identifiable information (PII) which violates the terms of Google Analytics. The IP is pseudonymized
      Language – derived from the language settings of the browser

      Usage
      We use this data to make our service better - to see which browsers the survey is accessed and also from which major level geolocation the survey is answered in.

      Normally, no other data about the user or the usage context where the survey is answered is saved in server level or application level expect when your parent organization or the organization where you are in contractual relation to has decided to do so.

      HappyFeedback is almost fully customizable by our clients, they may choose to send some extra data that can identify you inside the clients organization, e.g. if you work in a 20 person office and the client sends us your location information, they might know who you are. We do not and do not want to use any data to do this. If you have questions about this, please contact your own organization.


      As no PII data is collected, the HappyFeedback does not offer an opt-out or a consent. It's up to you to answer the survey or not.

Contact information

    • Owner and Data Controller

      HappySignals OY
      HappySignals Oy
      Aurorankatu 11 A 1
      00100 Helsinki, Finland
      VAT # FI26432602

      Owner contact email: support@happysignals.com