Privacy Policy of CPD Solutions

CPD Solutions collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google AdWords conversion tracking, Google Analytics and Facebook Ads conversion tracking

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address, country, email address, first name, last name, phone number, profession and ZIP/Postal code

    • Handling payments

      • Sage Pay and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets

        Personal Data: Cookies and Usage Data

    • Interaction with live chat platforms

      • LiveChat Widget

        Personal Data: Cookies and Usage Data

    • Remarketing and behavioral targeting

      • AdWords Remarketing and Facebook Remarketing

        Personal Data: Cookies and Usage Data

    • Traffic optimization and distribution

      • Sucuri CloudProxy

        Personal Data: various types of Data as specified in the privacy policy of the service

    • User database management

      • Infusionsoft

        Personal Data: various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • Direct Mail

      From time to time we may send our Customers and Members direct mail pieces about relevant products and services. The basis on which we may use your contact details to send you this information is legitimate interest. We fully respect your privacy and if you do not wish to receive these mailings you can opt out of receiving them by contacting us either in writing, by email or by telephone using the contact details in this policy.

    • Email Communications

      We regularly send our Customers and Members email communications about relevant products and services that we provide including, but not limited to, notification of new courses, notification of related courses, educational content and special offers and promotions. The legal basis on which we use your contact details to send you this information is legitimate interest. We fully respect your privacy and you can opt out of receiving further emails by clicking the link to 'manage your contact details' or to 'unsubscribe' in each email. Alternatively, you can contact us in writing, by email or by telephone using the contact details in this policy.

    • Legal Bases for Data Processing

      Instances in which we may process your personal data:

      a. To provide access to membership areas of websites
      b. To provide course information
      c. To request feedback from course attendees and webinar club members.
      d. To inform customers and members by electronic mail or direct posted mail about new courses and other CPD opportunities, promotions, special offers and free webinars.
      e. To offer participation in surveys, prize draws and competitions
      f. Membership renewals
      g. Follow up by telephone or email about provisional bookings and course reservations.
      h. To take payment for products and services
      i. Managing outstanding invoice payments
      j. Passing your contact details on to third parties such as course sponsors.

      Legal bases for processing personal data

      Legitimate interest – c, d, e, g,
      Contract fulfillment – a, b, f, h, i
      Consent - j

      It is in our legitimate business interest to seek feedback from course attendees and members so that we can optimise our CPD provision for our customers. It is necessary to process personal data to achieve this purpose. It is also standard industry practice and would be expected by attendees.

      It is in our legitimate business interests for growth and development to make vets, nurses and physiotherapists aware of new courses , services, free events and offers that are likely to be valuable to them in :
      - helping them to effectively deliver their professional services to clients and patients
      - to stay abreast of clinical developments and
      - to fulfil their statutory CPD obligations.

      There are also clear wider public benefits in veterinary professionals and health professionals availing themselves of the educational and training opportunities provided by CPD Solutions.

      Using personal data in this way is necessary and is standard industry practice.

      Email allows busy clinicians to sift through potentially interesting notifications efficiently and conveniently and follow up on opportunities that would either interest them or benefit their day-to-day practice. Our marketing emails often also contain valuable Q and As so they are also educational and useful for practice.

      It is in our legitimate business interest to offer participation in surveys, prize draws and competitions. This is an important part of developing and growing our business. Feedback from customers helps to optimise products and services and using testimonials is a recognised and essential part of the marketing mix. Using prize draws and competitions provides benefits for participants.

      It is in our legitimate business interest to follow up with individuals who have expressed interest in a course or reserved a place without paying.

      We will always seek your specific consent before passing your details on to any third party unless we have an overriding legal obligation to do so.

Contact information

    • Owner and Data Controller

      CPD Solutions LTD

      Oaklands Office Park
      Hooton Road
      Hooton
      Ellesmere Port
      Cheshire
      CH66 7NZ

      +44 (0)151 328 0444

      Owner contact email: courses@cpd-solutions.com