Privacy Policy of RezExpert

Personal Data processed for the following purposes and using the following services:

• • Advertising

    • Direct marketing via SMS

      Personal Data: first name; last name; phone number

  • Analytics

    • Google Analytics (Universal Analytics)

      Personal Data: Cookies; Usage Data

  • Contacting the User

    • Phone contact

      Personal Data: phone number

    • Contact form

      Personal Data: address; city; company name; country; email address; first name; last name; phone number; province; state; User ID; various types of Data; ZIP/Postal code

  • Displaying content from external platforms

    • YouTube video widget

      Personal Data: Cookies; Usage Data

  • Hosting and backend infrastructure

    • Amazon Web Services (AWS)

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Managing contacts and sending messages

    • Sendgrid

      Personal Data: email address

    • Twilio

      Personal Data: phone number

Further information about the processing of Personal Data

• • SMS Privacy Policy

    
    Scope of Policy
    
    This SMS Privacy Policy governs the use of SMS, MMS, Chat, and WhatsApp messaging channels by our company. We prioritize the delivery of messages that our recipients desire, actively working to prevent and eliminate unwanted messages. This policy is in alignment with our broader Acceptable Use Policy.
    

    
    
    

    
    Messaging Types and Consent
    
    All messages sent through our platform, regardless of their nature or the type of phone number used, are treated as Application-to-Person (A2P) messaging and are subject to this policy. This includes rules and prohibitions regarding:
    

    
    
    • Consent for receiving messages (“opt-in”);
    
    
    • Revocation of consent (“opt-out”);
    
    
    • Sender identification;
    
    
    • Messaging usage;
    
    
    • Avoidance of filter evasion;
    
    
    • Enforcement actions.
    
    

    
    

    
    
    

    
    Opt-in (Consent) Procedure
    
    Obtaining Consent: Before sending the first message, consent must be obtained from the recipient. This consent must be explicit, indicating agreement to receive messages of a specific nature. Records of consent, like a signed document or a timestamp of a digital agreement, must be maintained.
    
    Timeframe of Consent: If the initial message isn't sent within a reasonable period after consent is obtained, reconfirmation of consent is required in the first message.
    
    Scope of Consent: Consent is limited to the specific campaign or use agreed upon. It cannot be assumed as blanket consent for other brands, companies, or campaigns.
    
    Retention of Proof: Proof of opt-in consent must be retained as per local regulations or best practices, even after an end user opts out.
    

    
    
    

    
    Opt-Out (Revocation of Consent) Procedure
    
    Initial Message Requirement: The first message must include language such as “Reply STOP to unsubscribe,” or an equivalent phrase using standard opt-out keywords.
    
    Opt-Out Process: Recipients can revoke consent at any time using a standard opt-out keyword. Following an opt-out, one final message may be sent to confirm the opt-out. Further messaging requires new consent.
    

    
    
    

    
    Message Content and Usage Limitations
    
    Prohibited Content: We adhere to strict guidelines to ensure messaging integrity. This includes a prohibition on illegal, harmful, exploitative, or objectionable content, as detailed in our Acceptable Use Policy.
    
    Compliance with Local Laws: All messages must comply with the laws of the recipient’s jurisdiction and our Country-Specific Guidelines.
    

    
    
    

    
    Policy Violations and Enforcement
    
    Detection and Prevention of Policy Evasion: Practices designed to evade detection by messaging detection mechanisms are prohibited. This includes content alteration and distribution techniques like snowshoeing.
    
    Handling Violations: Violations of this policy will be addressed in good faith to restore compliance. However, serious breaches may result in immediate suspension or termination of access to our platform.
    

  • The Service is not directed to children under the age of 13

    Users declare themselves to be adult according to their applicable legislation. Minors may use RezExpert only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use RezExpert.

Contact information

• • Owner and Data Controller

    Digital Rez International
    
    ​Shasta House
    Upper Bay Street
    Bridgetown
    St. Michael
    BB11157
    Barbados

    Owner contact email: it@digitalrez.com