Personal Data processed for the following purposes and using the following services:

• • Analytics

    • Google Analytics 4

      Personal Data: number of Users; session statistics; Trackers; Usage Data

    • User ID extension for Google Analytics

      Personal Data: Trackers

    • Google Analytics Advertising Reporting Features

      Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

  • Contacting the User

    • Contact form

      Personal Data: email address; Usage Data

  • Hosting and backend infrastructure

    • Amazon Web Services (AWS)

      Personal Data: various types of Data as specified in the privacy policy of the service

  • Interaction with live chat platforms

    • WhatsApp Business Chat widget

      Personal Data: answers to questions; contents of the email or message; Data communicated while using the service; date of the message; first name; last name; phone number; profile picture; sender of the message; time the message was sent; user content

  • Managing contacts and sending messages

    • Klaviyo

      Personal Data: email address; purchase history; Trackers; Usage Data

  • Managing support and contact requests

    • WhatsApp Business customer support

      Personal Data: contents of the email or message; customer support; invoicing information; purchase history; user content

  • Platform services and hosting

    • PrestaShop

      Personal Data: email address; Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

  • Spam and bots protection

    • Google reCAPTCHA

      Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data

  • Tag management

    • Google Tag Manager

      Personal Data: Trackers; Usage Data

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

• • Management of the right of withdrawal

    Handling of withdrawal requests submitted through the website's digital withdrawal function. Data processed: first and last name, email, order/contract identifiers, content of the withdrawal declaration, IP address and technical browsing data (user agent), date and time of submission. Purposes: compliance with the legal obligation to provide the withdrawal function and to issue the acknowledgment of receipt (Art. 54-bis Italian Consumer Code), performance and management of the contract, retention for evidentiary purposes. Legal bases: legal obligation (Art. 6.1.c GDPR) and performance of the contract (Art. 6.1.b); for the IP address and technical data, the controller's legitimate interest in proving transmission (Art. 6.1.f) or legal obligation. Retention: for as long as necessary to handle the request and thereafter for the applicable limitation periods (approx. 10 years).
    

  • Selling goods and services online

    The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

Contact information

• • Owner and Data Controller

    Eccellenza italiana srl
    Via del mulino, snc- 67040 Ocre (AQ)

    Owner contact email: info@99caffe.it