Privacy Policy of Wingback

Personal Data processed for the following purposes and using the following services:

• • Access to third-party accounts

    • Stripe account access

      Personal Data: Data communicated while using the service; payment info

  • Advertising

    • 6sense, ShareThis and Google Ads conversion tracking

      Personal Data: Trackers; Usage Data

    • Warmly (Warmly, Inc.)

    • LinkedIn conversion tracking (LinkedIn Insight Tag)

      Personal Data: device information; Trackers; Usage Data

  • Analytics

    • Posthog

  • Collection of privacy-related preferences

    • iubenda Cookie Solution

      Personal Data: Trackers

    • iubenda Consent Solution

      Personal Data: Data communicated while using the service; Trackers

  • Connecting Data

    • Zapier

      Personal Data: Data communicated while using the service

  • Contacting the User

    • Mailing list or newsletter

      Personal Data: company name; email address; first name; last name

    • Contact form

      Personal Data: company name; email address; first name; last name; website

  • Data transfer outside of the UK

    • Data transfer abroad based on standard contractual clauses (UK)

      Personal Data: various types of Data

  • Data transfer outside the EU

    • Data transfer abroad based on standard contractual clauses

      Personal Data: various types of Data

  • Displaying content from external platforms

    • Google Fonts and YouTube video widget

      Personal Data: Trackers; Usage Data

    • Calendly widget

      Personal Data: email address; name

  • Handling activities related to productivity

    • Calendly

      Personal Data: calendar information; email address; name

    • Confluence

      Personal Data: Data communicated while using the service

  • Handling payments

    • Stripe

      Personal Data: billing address; email address; first name; last name; payment info; purchase history; Usage Data

    • Authorize.Net

      Personal Data: billing address; email address; first name; last name; payment info; purchase history

  • Hosting and backend infrastructure

    • Amazon Web Services (AWS)

      Personal Data: various types of Data as specified in the privacy policy of the service

    • Vercel and Tinybird

  • Interaction with data collection platforms and other third parties

    • Typeform widget

      Personal Data: Data communicated while using the service; various types of Data as specified in the privacy policy of the service

  • Managing contacts and sending messages

    • Amazon Simple Email Service (SES)

      Personal Data: email address

    • Loops

  • Managing data collection and online surveys

    • Typeform

      Personal Data: Data communicated while using the service; Trackers; various types of Data as specified in the privacy policy of the service

    • Data provided via online forms, managed directly

      Personal Data: answers to questions

  • Platform services and hosting

    • Webflow

      Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

  • Registration and authentication

    • GitHub OAuth

      Personal Data: various types of Data as specified in the privacy policy of the service

    • Direct registration and profiling

      Personal Data: billing address; company name; data relating to the point of sale; email address; field of activity; first name; last name; number of employees; password; phone number; physical address; Tax ID; Usage Data; username; various types of Data; VAT Number; website

  • Registration and authentication provided directly by Wingback

    • Direct registration

      Personal Data: billing address; city; company name; date of birth; email address; first name; language; last name; number of employees; password; phone number; physical address; picture; profile picture; Tax ID; Usage Data; various types of Data; VAT Number; website

  • SPAM protection

    • Google reCAPTCHA

      Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data

  • User database management

    • Pipedrive

      Personal Data: various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

• • Managing Your Customers' Subscriptions

    Wingback provides a platform for our customers to manage their customers' subscriptions and billing related to our customer providing their service to them. This involves processing personal data related to these subscriptions, including contact information, subscription details, payment information, and usage data.
    
    We process this data on behalf of our customers to facilitate subscription management, handle billing and payments, generate invoices, calculate charges, and perform other tasks related to the provision of our services. This data flows through Wingback's systems and may be stored and processed in various jurisdictions.
    
    In providing these services, we also provide software development kits (SDKs) and application programming interfaces (APIs) for automation and integration, enabling seamless interoperability with our customers' existing systems.
    
    Please note that the data processed in Wingback is subject to our End-User Privacy Policy, which provides further information about how we process and protect personal data used for this purpose. We encourage our customers to review this policy and provide a copy or a link to it to their customers, to ensure they are informed about how their data is processed in Wingback.

  • Additional Use of Data for Legitimate Business Purposes

    Wingback may also process personal data in the course of providing our services to our customers, for legitimate business purposes. These purposes include:
    

    
    
    1. Providing our Services: Wingback processes personal data to deliver our SaaS monetization services to our customers. This includes managing subscriptions, facilitating billing and payments, generating quotes, and providing pricing recommendations.
       
    2. Service Enhancement: We use the data to refine and enhance our services, aiming to provide a seamless user experience and to meet our customers' evolving needs.
       
    3. Customer Support: Wingback may process personal data to respond to customer inquiries, provide technical support, and troubleshoot issues with our services.
       
    4. Security: We use personal data to protect the security and integrity of our services, including detecting and preventing fraud, abuse, and other security incidents.
       
    5. Legal Compliance: Wingback may process personal data as necessary to comply with our legal obligations, enforce our terms of service, and protect our legal rights.
       

    
    In processing data for these legitimate business purposes, we always maintain a high level of respect for the privacy rights of our customers and their customers. We are committed to processing personal data in accordance with applicable data protection laws.
    
    Additionally, we recognize the special protections required for our customers' customers' data. We ensure these protections are upheld as outlined in our End-User Privacy Policy. We only process personal data for these legitimate business purposes to the extent necessary to provide our services and fulfill our contractual obligations to our customers.

  • Equal protection of User Data

    Wingback shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

  • localStorage

    localStorage allows Wingback to store and access data right in the User's browser with no expiration date.

  • Preference Cookies

    Preference Cookies store the User preferences detected on Wingback in the local domain such as, for example, their timezone and region.

  • sessionStorage

    sessionStorage allows Wingback to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

  • The Service is intended for adults

    Users declare themselves to be adult according to their applicable legislation. Minors may not use Wingback.

  • Selling goods and services online

    The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
    The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Wingback depends on the payment system used.

Contact information

• • Owner and Data Controller

    Wingback Inc., 2261 Market St., 94114 San Francisco, CA, USA

    Owner contact email: privacy@wingback.com