Cookie Policy of neosperience.health

This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Application and delivery of the Service

This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Third-party Trackers

  • Managing landing and invitation pages

    This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
    Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.

    Instapage (Instapage, Inc.)

    Instapage is a landing page management service provided by Instapage, Inc., that allows this Application to collect the email addresses of Users interested in its service.
    Instapage allows the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of the created landing pages.

    Personal Data processed: email address, Trackers and Usage Data.

    Place of processing: United States – Privacy Policy.

Other Trackers

  • Hosting and backend infrastructure

    This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application.

    Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    Amazon Web Services, Inc.

    Provider

    Amazon Web Services, Inc.

    Finalità

    Hosting e infrastruttura di backend
    Dati Personali trattati
    Varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio

    Descrizione

    Amazon Web Services (AWS) è un servizio di hosting e backend fornito da Amazon Web Services, Inc.

Other activities involving the use of Trackers

Basic interactions & functionalities

This Application uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.

  • Contacting the User

    Form di contatto

    Provider

    Questa Applicazione

    Finalità

    Contattare l'Utente

    Dati Personali trattati

    Nome
    Cognome
    Azienda
    Indirizzo email


    Descrizione

    Compilando con i propri Dati il ​​form di contatto, l'Utente autorizza questa Applicazione al trattamento di tali dati per rispondere a richieste di informazioni, di preventivo o di qualsiasi altro tipo come indicato nell'intestazione del form.

    Mailing list o newsletter

    Provider

    questa applicazione

    Finalità

    Contattare l'utente

    Dati Personali trattati

    Indirizzo e-mail
    Nome
    Cognome
    Numero di telefono
    Nome dell'azienda

    Descrizione

    Con l'iscrizione alla mailing list o alla newsletter, l'indirizzo email dell'Utente sarà aggiunto alla lista dei contatti di coloro che potrebbero ricevere email contenenti informazioni di natura commerciale o promozionale riguardanti questa Applicazione. L'indirizzo email dell'Utente potrebbe anche essere aggiunto a questa lista come conseguenza dell'iscrizione a questa Applicazione o dopo aver effettuato un acquisto.

  • Interaction with live chat platforms

    This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, in order to contact and be contacted by this Application‘s support service.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

    Tawk.to Widget (tawk.to ltd.)

    The Tawk.to Widget is a service for interacting with the Tawk.to live chat platform provided by tawk.to ltd.

    Personal Data processed: Data communicated while using the service, Trackers and Usage Data.

    Place of processing: United States – Privacy Policy.

    Storage duration:

    • TawkConnectionTime: duration of the session
    • tawk_uuid_*: 7 months
    • tawk_uuid_propertyId: 6 months
    • twk_idm_key: duration of the session

  • Tag Management

    This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralised fashion.
    This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

    Google Tag Manager

    Provider

    Google Ireland Limited

    Finalità

    Gestione dei Tag

    Dati Personali trattati

    Dati di utilizzo
    Tracker

    Descrizione

    Google Tag Manager è un servizio di gestione dei tag fornito da Google Ireland Limited.

  • User database management

    This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Application.
    Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.

    HubSpot CRM

    Provider

    HubSpot, Inc.

    Finalità

    Gestione database utenti

    Dati Personali trattati

    Varie tipologie di Dati secondo quanto specificato dalla privacy policy del servizio
    Indirizzo email
    Numero di telefono

    Descrizione

    HubSpot CRM è un servizio di gestione di database degli utenti fornito da HubSpot, Inc.

Experience enhancement

This Application uses Trackers to provide a personalised user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.

  • Displaying content from external platforms

    This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
    This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

    Video Vimeo

    Provider

    Vimeo, LLC

    Finalità

    Visualizzazione di contenuti da piattaforme esterne

    Dati Personali trattati

    Tracker
    Dati di utilizzo

    Descrizione

    Vimeo è un servizio di visualizzazione di contenuti video fornito da Vimeo LLC che permette a questa Applicazione di incorporare contenuti di questo genere nelle sue pagine.

Measurement

This Application uses Trackers to measure traffic and analyse User behaviour with the goal of improving the Service.

  • Analytics

    The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

    Google Analytics

    Provider

    Google Ireland Limited

    Finalità

    Analytics

    Dati Personali trattati

    Tracker
    Dati di utilizzo

    Descrizione

    Google Analytics è un servizio di analisi web fornito da Google Ireland Limited ("Google"). Google utilizza i Dati raccolti allo scopo di tracciare ed esaminare l'utilizzo di questa Applicazione, redigere report sulle sue attività e condividerli con gli altri servizi di Google.
    Google potrebbe utilizzare i Dati raccolti per contestualizzare e personalizzare gli annunci del proprio network pubblicitario.

    Google Analytics con IP anonimizzato

    Provider

    Google Ireland Limited

    Finalità

    Analytics

    Dati Personali trattati

    Tracker
    Dati di utilizzo

    Descrizione

    Google Analytics è un servizio di analisi web fornito da Google Ireland Limited ("Google"). Google utilizza i Dati raccolti allo scopo di tracciare ed esaminare l'utilizzo di questa Applicazione, redigere report sulle sue attività e condividerli con gli altri servizi di Google.
    Google potrebbe utilizzare i Dati raccolti per contestualizzare e personalizzare gli annunci del proprio network pubblicitario.
    Questa integrazione di Google Analytics rende anonimo il tuo indirizzo IP. Funziona abbreviando gli indirizzi IP degli Utenti all'interno degli stati membri dell'Unione Europea o in altri stati contraenti dell'Accordo sullo Spazio Economico Europeo. Solo in casi eccezionali l'indirizzo IP completo verrà inviato a un server di Google e abbreviato negli Stati Uniti.

Targeting & Advertising

This Application uses Trackers to deliver personalised marketing content based on User behaviour and to operate, serve and track ads.

  • Managing contacts and sending messages

    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

    Mailchimp

    Provider

    The Rocket Science Group LLC

    Finalità

    Gestire i contatti e inviare messaggi

    Dati Personali trattati

    Indirizzo e-mail
    Nome
    Cognome
    Nome dell'azienda

    Descrizione

    Mailchimp è un servizio di gestione degli indirizzi e-mail e di invio di messaggi fornito da The Rocket Science Group LLC.

Activities that do not fit the above categorisations

  • Lead Champion

    Lead Champion


    Descrizione


    - Per realizzare attività di web analytics o per valutare la redditività di ogni attività online e comprendere il comportamento degli utenti al fine di migliorare la loro comunicazione online.
    - Monitorare il raggiungimento dei suoi obiettivi di marketing e ottimizzare la funzionalità del sito.
    - Ottenere informazioni statistiche anonime sull'uso del sito a fini di lead generation o per identificare automaticamente e senza registrazione esplicita i nomi delle aziende e degli enti che visitano il sito.
    - Verificare il corretto funzionamento del sito.

    Questo sito utilizza servizi di terze parti che richiedono l'utilizzo di cookie.
    Dati Personali: Cookie.
    Dati di utilizzo: Dati Personali ().
    Lead Champion è un servizio di lead generation fornito da ADChange Srl.
    Luogo del trattamento: Italia – – ​​.

    Finalità

    Analisi dei dati

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Consequences of denying consent

Users are free to decide whether or not to grant consent. However, please note that Trackers help this Application to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, in the absence of the User's consent, the Owner may be unable to provide related features.

Owner and Data Controller

Neosperience Health srl
Via Decemviri 20
Milan, 20137
VAT IT12408930969
REA MI - 2659717

Owner contact email: privacy@neosperience.health

Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.

Latest update: 13 February 2023

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

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