Privacy Policy of www.aywerk.com

Owner and Data Controller

Owner contact email: info@aywerk.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Usage Data; Tracker; phone number; Data communicated while using the service; email address; first name; last name; country; ZIP/Postal code; city; address; company name.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Displaying content from external platforms, Advertising, Hosting and backend infrastructure, Contacting the User, Handling productivity related activity , Marketing, Traffic optimization and distribution, Analytics, Interaction with support and feedback platforms, Interaction with live chat platforms and User database management.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

• Advertising

  This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
  This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
  Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
  Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.

  Impression Desk (Infectious Media Ltd)

  Impression Desk is an advertising service provided by Infectious Media Ltd.

  Personal Data processed: Tracker; Usage Data.

  Place of processing: United Kingdom – Privacy Policy – Opt out.

• Analytics

  The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

  Google Analytics

  This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
  
  Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.
  
  Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.
  
  This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities. If a corresponding agreement has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.
  
  Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
  
  IP anonymization
  
  On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.
  
  Browser plug-in
  
  You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
  
  For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.
  
  Contract data processing
  
  We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.
  
  Demographic parameters provided by Google Analytics
  
  This website uses the “demographic characteristics” function of Google Analytics, to be able to display to the website visitor compatible ads within the Google advertising network. This allows reports to be created that contain information about the age, gender, and interests of the website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third-party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data”.
  
  Archiving period
  
  Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 month. For details, please click the following link: https://support.google.com/analytics/answer/7667196?hl=en

• Contacting the User

  Phone contact (this Website)

  Users that provided their phone number might be contacted for commercial or promotional purposes related to this Website, as well as for fulfilling support requests.

  Personal Data processed: phone number.

  Mailing list or newsletter (this Website)

  By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.

  Personal Data processed: address; city; company name; country; email address; first name; last name; phone number; Usage Data; ZIP/Postal code.

• Displaying content from external platforms

  This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
  This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

  Google Fonts (Google Ireland Limited)

  Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.

  Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

  Place of processing: Ireland – Privacy Policy.

  Font Awesome (Fonticons, Inc. )

  Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows this Website to incorporate content of this kind on its pages.

  Personal Data processed: Usage Data.

  Place of processing: United States – Privacy Policy.

• Handling productivity related activity

  This type of service helps the Owner to manage tasks, collaboration and, in general, activities related to productivity. In using this type of service, Data of Users will be processed and may be retained, depending on the purpose of the activity in question.
  These services may be integrated with a wide range of third-party services disclosed within this privacy policy to enable the Owner to import or export Data needed for the relative activity.

  Gmail (Google Ireland Limited)

  Gmail is a service that manages email communication provided by Google Ireland Limited. Such email communication is not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside this service for advertising purposes in any other way.

  Personal Data processed: Data communicated while using the service.

  Place of processing: Ireland – Privacy Policy.

  Suitedash

  
  SuiteDash is an all-in-one software platform used on this website mainly for customer and project management.
  
  Suitedash
  PO Box 110163,
  Research Triangle Park
  NC 27709
  
  Personal Data processed: Data communicated while using the service (Username, project related data)
  
  Execution of a contract data processing agreement
  
  In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with Suitedash.
  
  https://suitedash.com/gdpr-commitment/
  https://suitedash.com/privacy-policy/

• Hosting and backend infrastructure

  This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website.

  Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

  Appdrag

  
  This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a website.
  
  The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).
  
  Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.
  
  We are using the following host:
  
  APPDRAG 66
  Fitzwilliam Square,
  Dublin 2 D02 AT27
  IRELAND
  
  Execution of a contract data processing agreement
  
  In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with Appdrag.
  
  https://appdrag.com/Privacy-Statement.html

• Interaction with live chat platforms

  This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, in order to contact and be contacted by this Website‘s support service.
  If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

  BotStar

  This website uses Botstar, a live chat software from the company
  
  WiseBit Pte. Ltd. d/b/a BotStar
  1B Trengganu Street
  Singapore
  
  Botstar uses "cookies", text files that are stored on your computer and enable a personalized conversation in the form of a real-time chat on the website with you. The Botstar cookie is set by the live chat plugin to enable the live chat, keep the chat open while browsing and associated to the same operator. The information about your usage and related data and input of the live chat is collected, stored and processed on servers of Botstar in Germany. Your chat history will be stored for up to 12 months, with the exception that you may email us at info@aywerk.com to have your chat removed.
  
  To ensure data protection-compliant processing, we have concluded an order processing agreement with BotStar.
  
  For more information, please refer to the privacy policy of WiseBit Pte. Ltd. d/b/a BotStar: https://botstar.com/privacy-policy/

• Interaction with support and feedback platforms

  This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of this Website.
  If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

  Ziggeo

  Our website uses plugins of the video recording and video portal Ziggeo Inc.
  The provider is Ziggeo Inc., 915 Broadway, 19th Floor, New York, NY 10010, USA (hereinafter: "Ziggeo").
  
  When you visit one of our pages equipped with a Ziggeo plugin, a connection to Ziggeo's servers is established. In the process, the Ziggeo server is informed which of our pages you have visited. In addition, Ziggeo obtains your IP address. This also applies if you are not logged in to Ziggeo or do not have an account with Ziggeo. The information collected by Ziggeo is transmitted to the Ziggeo server in the USA. Likewise, through Ziggeo, you have the ability to record your screen or even upload a video from your hard drive storage. This makes your screen visible. If you record your entire screen without application restriction, we can see your open applications. Therefore, avoid giving secret, sensitive or intimate details, writings and insights. aywerk is not liable for any misuse or wrong or negligent use of the recording and the microphone. The liability for malice and intent as well as for damages due to bodily injury and in case of gross negligence or intent shall remain unaffected. Ziggeo is used in the interest of an appealing presentation of our service offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
  
  Your videos are stored for up to 12 months, with the exception that you send us an email at info@aywerk.com to have your videos removed.
  
  To ensure data protection-compliant processing, we have concluded an order processing contract with Ziggeo.
  
  For more information on the handling of user data, please see Ziggeo's privacy policy at: https://ziggeo.com/terms and https://ziggeo.com/privacy

• Marketing

  Wishpond

  Wishpond is a platform including landing page tools, lead activity tracking, popup and marketing automation.
  
  Wishpond Technologies Ltd.
  1000-1500 West Georgia street
  Vancouver, BC, Canada
  
  Personal Data processed: Cookies; email address; name; last name; company; various types of Data as specified in the privacy policy of the service.
  
  https://www.wishpond.com/privacy-policy/
  https://www.wishpond.com/gdpr/
  
  Execution of a contract data processing agreement
  
  In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with Wishpond.

• Traffic optimization and distribution

  This type of service allows this Website to distribute their content using servers located across different countries and to optimize their performance.
  Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User's browser.
  Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

  Cloudflare

  We use the “Cloudflare” service provided by Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA. (hereinafter referred to as “Cloudflare”).
  
  Cloudflare offers a content delivery network with DNS that is available worldwide. As a result, the information transfer that occurs between your browser and our website is technically routed via Cloudflare’s network. This enables Cloudflare to analyze data transactions between your browser and our website and to work as a filter between our servers and potentially malicious data traffic from the Internet. In this context, Cloudflare may also use cookies or other technologies deployed to recognize Internet users, which shall, however, only be used for the herein described purpose.
  
  The use of Cloudflare is based on our legitimate interest in a provision of our website offerings that is as error free and secure as possible (Art. 6 Sect. 1 lit. f GDPR).
  
  Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.cloudflare.com/media/pdf/cloudflare-customer-dpa.pdf.
  
  For more information on Cloudflare’s security precautions and data privacy policies, please follow this link: https://www.cloudflare.com/privacypolicy/.
  
  Execution of a contract data processing agreement
  
  In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with Cloudflare.

• User database management

  This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Website.
  Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.

  Zoho Invoice

  Customer Relationship Management
  
  We use Zoho Invoicing, web-based software from Zoho Corporation ("Zoho"), to manage our customer and prospect contacts and to bill for our services. The personal data collected by us or on our behalf relates to the categories of company data, contact data, communication data and billing data and is generally transmitted to and stored on Zoho servers in the USA. This is done on the basis of the European Commission's adequacy decision under the EU-US Privacy Shield. You can view the certificate here: https://www.privacyshield.gov/pa rticipant?id=a2ztOOOOOTOJbAAO.
  
  Zoho may transfer this information to third parties where required by law or where third parties process this data on Zoho's behalf. Further information on Zoho's services and the privacy policy can be found directly at Zoho: https://www.zoho.com/de/privacy.html.
  
  Legal basis and purpose of processing
  
  Article 6(1) of the GDPR specifies in letter c) that data processing is lawful if the processing is necessary for compliance with a legal obligation to which the controller is subject. Letter f) specifies that data processing is lawful if the processing is necessary for the purposes of the legitimate interests of us or a third party, unless such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.
  
  On our behalf, Zoho will use this information to create invoices, estimates, credit notes and reminders for our customers, send them electronically, match data from payments received with outstanding receivables and provide our customers with a way to self-manage their data ("Customer Portal") and view invoices created and payments received. We are required by law and contract to provide invoicing for our services.
  
  On our behalf, Zoho will also store the company data, contact data and communication data of our customers and prospective customers and make them available online exclusively for us. This includes notes, business proposals and contracts recorded by us. Our legitimate commercial interest is to organize our company processes and to document them in a traceable manner.
  
  Exercising your right to object
  
  You may object to the processing of your data within Zoho Invoicing at any time by requesting us to do so in writing via email to info@aywerk.com. However, your right to object only includes those data that we do not need to process to comply with legal obligations.
  
  In order to ensure data protection-compliant processing, we have concluded a data processing agreement with Zoho.

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Cookie Policy

This Website uses Trackers. To learn more, Users may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.