Terms and Conditions of shoreexcursioneer.com

These Terms govern

• the use of this Website, and, any other related Agreement or legal relationship with Shore Excursioneer

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Website is provided by:

TOURS TO BOOK SOCIEDAD DE RESPONSABILIDAD LIMITADA DE CAPITAL VARIABLE, 30 AVENIDA EDIFICIO TURQUESA PLANTA ALTA COLONIA CENTRO, COZUMEL, QUINTANA ROO, MEXICO

Shore Excursioneer contact email: contact@shoreexcursioneer.com

What the User should know at a glance

• Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users who do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

TERMS OF USE

Account registration

To use the Service Users must register or create a User account, providing all required data or information completely and truthfully.

Failure to do so will cause unavailability of the Service.

Users are responsible for keeping their login credentials confidential and safe. By registering, Users agree to be fully responsible for all activities that occur under their username.
Users are required to immediately and unambiguously inform Shore Excursioneer via the contact details indicated in this document if they think their personal information, including but not limited to User accounts, access credentials, or personal data, have been violated, unduly disclosed or stolen.

Content on this Website

Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy, and/or share some content available through this Website for its sole personal and non-commercial use provided that the copyright attributions and all the other attributions requested by the Shore Excursioneer are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations, or third-party rights.

Therefore, Shore Excursioneer reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service, terminating contracts, canceling services, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

• violate laws, regulations, and/or these Terms.
• infringe any third-party rights.
• considerably impair Shore Excursioneer legitimate interests.
• offend Shore Excursioneer or any third party.

 

TERMS AND CONDITIONS OF SALE

Provision of personal data

To access or receive some of the Products provided via this Website as part of the Service, Users may be required to provide their personal data as indicated on this Website.

Paid Products

Some of the Products provided on this Website, as part of the Service, are provided based on payment. Client's bookings may not be confirmed until an agreement to the statements above and agree to these terms and conditions. The client's booking may not be confirmed until the vendor confirms availability. Once availability is confirmed you will receive your electronic ticket by email (the email address you provide in the booking process).

The fees, duration, and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.

Product description

Descriptions of excursions published by Shore Excursioneer are elaborated either directly by the vendor of Shore Excursioneer. If elaborated by Shore Excursioneer, authorization of the vendor was required prior to publishing. If your excursion does not reflect the description of Shore Excursioneer or in case of a complaint, the issue must be addressed/resolved with the local operator while you are on site. Shore Excursioneer may not be held responsible after the fact. For possible changes to a tour itinerary, vehicle, time, etc., please read below.

Shore Excursioneer reserves the right to make changes to any of the published excursions without prior notice. These may be due to changes required by the vendor or quality or safety improvements. Some excursion pictures shown on our websites may be for informational purposes only and do not apply to a certain excursion.

Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice.

While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process/Order submission

Any steps taken from choosing a Product to order submission form part of the purchasing process.

The purchasing process includes these steps:

• Users must choose the desired Excursion and verify their purchase selection, this includes details of your ship's arrival date, arrival time, departure time, etc.
• After having created the shopping cart and reviewed the information displayed in the purchase selection, Users may place the order by submitting it.
• The submission of an order determines the contract conclusion and therefore creates for the User the obligation to pay the price stipulated online, taxes (if applicable), and possible further fees and expenses, as specified on the order page.
• In case the purchased Product requires an action from the User, such as the provision of personal information data, and specifications, the order submission creates an obligation for the User to cooperate accordingly.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received.

When the User submits an order, the following applies:

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes, and costs (including, if any, delivery costs) that they will be charged. Prices shown on the Shore Excursioneer website are in United States Dollars. If purchased in another currency, Shore Excursioneer is not responsible for the currency exchange rate applied by the payment processing company or companies.

Prices on this Website are displayed:

• either exclusive or inclusive of any applicable fees, taxes, and costs, depending on the section the User is browsing.

Meeting information

The meeting information is different depending on the local vendor, this information will be available in the E-ticket confirmation and online Google Maps we will display the exact information. If you have questions about the meeting times, local times, meeting locations, etc. You must contact Shore Excursioneer before your cruise sailing departure. The local vendor reserves the right to make changes to the itinerary, content, timing, meeting instructions, etc. If the client fails to show up at the designated meeting location and time, no refund will be granted. If the client decides to abandon the tour at a certain time, no refund will be granted and the client is responsible for their own transportation back to the ship or next tour location, at the client's expense.

Methods of payment

Information related to accepted payment methods is made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases, related information can be found in the dedicated section of this Website.

All payments are independently processed through third-party services such as PayPal or Stripe, no account is needed for either. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. If a payment through the available methods fails or is refused by the payment service provider, Shore Excursioneer shall be under no obligation to fulfill the purchase order. If a payment fails or is rejected, the user must contact their credit card issuer/bank for further assistance, Shore Excursioneer is unable to collect or finalize the payment should this situation arise.

Cancelation/refund and Money-back-guarantee for services

If the vendor decides to cancel the excursion due to weather conditions or similar, a full refund is granted to the client. The client must contact Shore Excursioneer within 14 working days of the excursion in order to qualify for a possible refund. If participants decide not to participate in an excursion or to abandon an excursion due to weather conditions, no refund will be granted. Shore Excursioneer will guarantee a full refund if your cruise ship does not visit the port of call or makes other changes that do not allow you to attend the booked excursion.

If the vendor decides to cancel the excursion due to weather conditions or similar, a full refund is granted to the client.

Upon receipt of such notice, Shore Excursioneer will verify that all conditions applicable to the money-back guarantee are fulfilled and, if so, refund the purchase price. In this case, Users will no longer have access to the purchased service.

In regards to a deposit or full payment refund for a client with a medical issue that prevents them from participating safely, the client must be present for the excursion and the operator determines the client may not participate - ears unable to clear for diving, body too large to fit into equipment, etc. This applies to the individual only and not the remainder of the group. The client must notify Shore Excursioneer within 14 business days after their excursion date to request a refund. Shore Excursioneer will verify the medical issue with the tour operator. The client may also email Shore Excursioneer a copy of a note from the ship's doctor due to illness.

All cancellations, partial cancellations, and refunds made after 55 days of booking are subject to a processing fee of approximately 5% (applied to online booking payment only) as determined and automatically applied by PayPal/Stripe. Cancellations made within the 55 days time frame of booking are not subject to any fees.

All cancellations must be sent by email to reservations@shoreexcursioneer.com, using the same email registered during the booking process.

Chargebacks that are decided in favor of Shore Excursioneer may be subject to an administration and payment processing fee of up to 40% of original payment.

It is possible that the vendor needs to make a change regarding equipment/vehicle availability, failure, etc. In this case please do not take the excursion if you do not agree to the change, otherwise, if you participate in the excursion, no refund will be granted. Any issues in this regard need to be communicated to Shore Excursioneer as soon as possible and no later than 14 days after your excursion date. If the vendor decides to cancel the excursion due to weather conditions or similar, a full refund is granted to the client. The client must contact Shore Excursioneer within 14 working days of the excursion in order to qualify for a possible refund. If participants decide not to participate in an excursion or to abandon an excursion due to weather conditions, no refund will be granted.

Offers and discounts

Shore Excursioneer may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Website.

Offers and discounts are always granted at the Shore Excursioneer 's sole discretion.

Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.

Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of Shore Excursioneer, as indicated in the Shore Excursioneer’s location details in this document, unless otherwise specified.

Coupons

Offers or discounts can be based on Coupons.

Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed on the corresponding information page or on the Coupon itself shall always prevail.

Unless otherwise stated, these rules apply to the use of Coupons:

• Each Coupon is only valid when used in the manner and within the timeframe specified by Shore Excursioneer or specified on the website and/or the Coupon.
• A Coupon may only be applied, in its entirety, at the actual time of purchase – partial use is not permitted, and unused portion will be invalid and cannot be carried over to another booking.
• Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied a single time even in cases involving installment-based purchases.
• A Coupon cannot be applied cumulatively.
• The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the User to claim the relevant rights, including cash-out.
• The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value.
• The Coupon is intended solely for non–commercial use. Any reproduction, counterfeiting, and commercial trade of the Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.
• Any promotions or coupon discounts published or offered are not valid with other promotions.
• Coupons are valid for deposit only not balance amounts.
• Coupons are not refundable, transferable, and have no cash value.
• If the excursion is not completed for any reason the coupon is invalid, it will be up to Shore Excursioneer ´s criteria to re-issue a new one.

If the breach of the conditions applicable to Coupons occurs, Shore Excursioneer can legitimately refuse to fulfill its contractual obligations.

Price match

The Shore Excursioneer grants Users a contractual price match mechanism in accordance with the below.
If after purchasing any of the Products available on this Website they retrieve the exact same Product with the exact same specifications and conditions at a lower price from another Provider, the Owner will refund the difference upon presentation of appropriate evidence.

The above mentioned price match mechanism is subject to the following conditions:

• Users have purchased a Product from the Shore Excursioneer
• If the User finds the same product available for purchase at a lower price from a different online provider the User will have 48 hours to request a price match after having purchased the Product from the Shore Excursioneer.
• The lower price found must be publicly advertised and available to the general public view.
• If the purchase price of the aforementioned product is lower than that of the Product purchased from the Shore Excursioneer  as a result of, membership programs, corporate discounts or rates, group/charter, incentive or rewards programs, prices obtained via auction or similar, or prices connected to a coupon or other promotions, shall not be considered.

In order to claim the rights under the price match mechanism mentioned above, Users must:

• User must send the request via email to contact@shoreexcursioneer.com the email must include the link to the publicly advertised price in your request. The excursion must be exactly the same including but not limited to duration, departure time, content, inclusions, time of year pricing, etc. Shore Excursioneer reserves the right to modify, restrict, and/or discontinue availability to any person, at any time, for any reason, and without prior notice.
• Submit the afore-mentioned information to Shore Excursioneer alongside their full purchase reference relating to the Product purchased from the Owner (such as name, last name, address, e-mail address, booking or order no. etc.) within the same day.

The Shore Excursioneer shall then verify that all price match conditions and requirements are fulfilled and, if applicable a refund of the difference between the price paid to Shore Excursioneer and the lower price of the other provider’s offer.

After-sales assistance

Users who have purchased products on this Website may take advantage of the after-sales assistance services related to their purchase at no cost for the entire guarantee period by contacting the Shore Excursioneer at the contact details provided in this document.

Indemnification

Shore Excursioneer is acting as a booking agent and therefore is not responsible for any loss, damage, injury, costs, or delays resulting from your use of tour services. If any of the above issues occurred on your excursion you will be required to contact your excursion vendor for any responsibility or claim issues. Although we intend to only offer safe excursions provided by professional vendors, any accident or loss of belongings may occur. We recommend following the vendor's rules, regulations, and recommendations. Any lost belongings are sometimes difficult to retrieve after your excursion; we recommend checking after each excursion location and excursion for your belongings. The vendor reserves the right to apply charges for any excursion equipment lost or damaged if rules, regulations, or recommendations are not properly followed. For any of these issues, Shore Excursioneer will refer directly to the vendor for follow-up.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.