These Terms govern
in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
This Application is provided by:
Resolv Systems Inc.
1209 Orange Street
Wilmington, DE
19801
Owner contact email: info@resolvrebates.com
The Resolv Services. These Terms govern the websites at resolvrebates.com and app.resolvrebates.com and related or successor domains; the Resolv application and software features; managed and human-assisted rebate discovery, preparation, filing, and tracking; permit filing coordination; warranty registration; customer and contractor workflows; analytics; communications features, including the AI Receptionist; CRM and other data synchronization; integrations; AI- and automation-assisted features, including AI Playbooks; add-ons; public informational tools; and related implementation and support (collectively, the “Services”).
The Agreement; order of precedence. These Terms form a binding agreement between Resolv Systems Inc. (“Resolv,” “we,” or the “Owner”) and the user or organization the user represents (“Customer,” “you”). Customer-specific commercial terms, including prices, taxes, billing intervals, included quantities, usage rates, credits, trials, discounts, and add-ons, are those stated in the checkout flow, written offer, order form, statement of work, or other written offer presented to or executed by the Customer (each, an “Order”). Notwithstanding anything elsewhere in these Terms, if an Order directly and expressly conflicts with these Terms, the Order controls for that Customer to the extent of the conflict; in all other respects, these Terms continue to apply. A mutually executed agreement between Resolv and a Customer that expressly references the Services is not amended, replaced, or superseded by these Terms or any update to them, except as that executed agreement provides. These Terms, the Privacy Policy, and each applicable Order are the entire agreement regarding the Services, except that any mutually executed agreement remains in effect according to its terms.
Business and organization accounts. Paid Services are intended primarily for businesses and professionals. If a user registers for, purchases, or uses paid Services for an organization, that user represents that the user has authority to bind the organization, and “Customer” means that organization. The Customer is responsible for the users it invites or authorizes, its administrators and credentials, the instructions and permissions it configures, activity under its accounts, and the lawfulness of access to connected systems. The Customer must promptly remove access no longer required and notify Resolv of known or suspected credential compromise. Certain public tools and consent experiences may be available to homeowners and other individuals. Mandatory consumer protections apply where required by law.
Managed-service access. Resolv personnel and systems may access and act within a Customer workspace, including by viewing data, preparing and submitting filings or registrations, configuring integrations, and communicating, as reasonably necessary to provide implementation, filing, support, security, and troubleshooting, consistent with the Privacy Policy and any written agreement between the parties.
Customer Content. As between the parties, the Customer retains all right, title, and interest in information, documents, photos, project data, communications, and other materials that the Customer, its users, its customers or homeowners, or connected systems provide to the Services (“Customer Content”). Nothing in these Terms transfers ownership of Customer Content to Resolv. Provisions concerning content made available by the Owner apply to Resolv’s content, software, and materials, not Customer Content. The Customer grants Resolv and its service providers a limited, non-exclusive, worldwide license to host, copy, transmit, display, transform, extract from, and otherwise process Customer Content solely as reasonably necessary to provide, secure, support, and maintain the Services; carry out the Customer’s instructions, including preparing and submitting filings, registrations, and communications; and comply with legal obligations. This license does not grant Resolv the right to sell Customer Content. Resolv may use aggregated or deidentified analytics only when they do not reasonably identify the Customer or any individual, will not attempt to reidentify such information, and will act consistently with the Privacy Policy.
Customer permissions and responsibilities. The Customer represents that it has and will maintain all rights, notices, consents, authorizations, and lawful bases required to provide Customer Content and instruct Resolv to process it, including for homeowner and other third-party personal information, signatures and authorizations required by rebate, permit, warranty, utility, or government programs, and communications made at the Customer’s direction. The Customer is responsible for providing timely, accurate, current, complete, legible, and lawful information and documents; reviewing and approving materials when requested; obtaining required signatures and authorizations; responding in time to meet applicable deadlines; maintaining valid credentials and lawful access; independently verifying facts affecting eligibility, safety, code compliance, tax treatment, or legal rights; and complying with laws and third-party program rules applicable to its own business and work. Resolv may rely on information supplied by the Customer, its users, its customers, and connected systems. Resolv is not responsible for losses to the extent caused by late, incomplete, inaccurate, unlawful, or changed information or circumstances outside Resolv’s reasonable control. Resolv may decline, pause, or stop work when required information, authorization, payment, access, or cooperation has not been provided and will use reasonable efforts to notify the Customer.
Third-party decisions; no guaranteed outcomes. Rebate program administrators, government agencies, utilities, manufacturers, permitting jurisdictions, and other third parties, not Resolv, decide eligibility, approval, reservation, funding, award, amount, payment, inspection results, permit issuance, warranty acceptance, and timing. Their rules, funding, deadlines, portals, forms, and processing times may change without notice. Resolv does not guarantee, and no estimate, program match, likelihood indicator, or status update guarantees, rebate eligibility, approval, reservation, funding, award, payment, amount, or timing; tax treatment; permit approval, inspection result, or jurisdiction processing time; warranty acceptance or manufacturer coverage; or lead conversion, revenue, or other business outcome. The Services provide operational assistance, not legal, tax, accounting, engineering, building-code, safety, or other licensed professional advice, and do not create a professional-client relationship.
Third-party systems. The Services may interoperate with field-service platforms such as ServiceTitan and Housecall Pro, email, manufacturer portals, utility and government systems, permit jurisdictions, payment providers, communications providers, and cloud or file services. Third-party systems are governed by their own terms and may change, throttle, fail, revoke access, or return incomplete or inaccurate data. By connecting an account or supplying credentials, the Customer authorizes Resolv to access that account and transmit information to and from it as instructed or reasonably necessary to provide the Services, and represents that it has authority and any required permission for delegated or automated access. Resolv may decline or discontinue access it reasonably believes is unauthorized or unlawful. Resolv is not responsible for third-party services, their availability or accuracy, or third-party decisions, while remaining responsible for its own obligations under these Terms and applicable law.
AI, automation, and beta features. The Services may use automation and artificial intelligence to extract information, match programs, draft or complete forms, flag missing material, communicate, synchronize data, assist workflows, and, where authorized, submit filings or perform actions. AI and automated output can be incomplete, inaccurate, outdated, or inconsistent. The Customer must apply reasonable business judgment and review submissions and other high-impact output when Resolv requests review or approval. Automated features act within the permissions and instructions the Customer configures or provides, and the Customer is responsible for those permissions and instructions. Automated or AI-generated messages, status indicators, estimates, and output do not create commitments on Resolv’s behalf, including promises of a refund, discount, rebate eligibility, approval, award, or third-party timeline, unless confirmed in writing by an authorized Resolv representative. Features identified as beta, preview, pilot, experimental, or early access may be modified, suspended, or withdrawn and carry no service-level or general-availability commitment.
Communications. When the Services communicate with the Customer’s customers, prospects, or other contacts at the Customer’s direction, the Customer is responsible for having consent required by communications, call-recording, and telemarketing laws and for the lawfulness of the content and instructions it provides. Resolv remains responsible for complying with laws that apply to Resolv’s own communications and conduct.
Prices, subscriptions, usage, and payment. Prices, taxes, billing intervals, included quantities, per-unit or per-project rates, usage rates, credits, trials, promotions, and add-ons are those disclosed in the applicable Order. Unless an Order states otherwise, subscriptions are month-to-month and renew automatically each month until canceled; there is no long-term commitment unless an Order expressly provides one. The Customer authorizes Resolv and its payment processor to charge the Customer’s payment method for disclosed recurring fees, one-time purchases, per-project, per-permit, and per-registration fees, and expressly disclosed metered or usage-based fees. Where a feature uses credits, the feature pauses when included or authorized credits are exhausted and does not incur additional charges unless the Customer purchases or expressly authorizes more. Features expressly identified as metered accrue charges at the disclosed rates as used. Plan changes apply prospectively as disclosed. If payment fails, Resolv may retry the charge and pause or suspend Services or in-progress work until paid; accrued amounts remain due. Fees exclude applicable taxes unless stated otherwise, and the Customer is responsible for taxes on purchases other than taxes on Resolv’s income.
Service start; refunds and credits. For purposes of this section, service begins when Resolv accepts payment and either makes the applicable paid Service available or starts account setup, provisioning, data connection, project processing, research, preparation, filing, registration, integration, communications, or other work for the Customer, whichever occurs first. Once service begins, all fees are non-refundable. Any refund, service credit, account credit, waiver, or exception is granted solely at Resolv’s discretion, does not create an obligation or precedent, and may be subject to conditions Resolv specifies, except to the extent mandatory law or an expressly conflicting signed Order requires otherwise.
Cancellation. The Customer may cancel a month-to-month subscription at any time through an available billing portal or by contacting Resolv. Cancellation stops future renewal and takes effect at the end of the then-current paid period. The Customer retains access through that period unless suspended or terminated for cause. Cancellation does not retroactively refund the current period, started or completed project work, one-time purchases, or accrued usage charges.
Suspension and termination. Resolv may suspend access or pause work for nonpayment; a material breach of these Terms or an Order; a security risk; suspected fraud or unlawful activity; abusive or harmful use; missing authority, access, information, or cooperation needed to perform work; or when required by law or a third-party system. Resolv will use commercially reasonable efforts to provide notice and an opportunity to cure when practical, but may act immediately for urgent security, fraud, legal, or harm-prevention reasons. Provisions concerning payment obligations, ownership, Customer Content permissions needed for completed actions or legal retention, warranties and disclaimers, limits of liability, indemnity, disputes, and order precedence survive termination. Following termination, Customer Content is handled according to the Privacy Policy and applicable law. Resolv will consider reasonable export requests subject to technical availability, legal restrictions, and payment of outstanding fees, without promising indefinite retention.
Changes and notices. Resolv may update these Terms. Material changes will be communicated through the Services or to the Customer’s email address of record. A materially adverse change to subscription or commercial terms will not apply before the Customer’s next renewal after notice unless required by law or accepted sooner by the Customer. Continued use or renewal after the effective date constitutes acceptance; a Customer that does not accept may cancel before that date. No update overrides a mutually executed agreement except as that agreement provides. Notices to Resolv may be sent to info@resolvrebates.com. Notices to the Customer may be sent through the Services or to an account email address.
Feedback. If the Customer voluntarily provides product feedback or suggestions, the Customer grants Resolv a perpetual, worldwide, royalty-free right to use them without restriction or compensation, provided this does not include Customer Content or confidential information identified as such.
Account closure. A Customer may request account deletion through available account tools or by contacting Resolv. Subscription cancellation and account deletion are separate actions. Account deletion does not erase accrued payment obligations or create a refund right, and Resolv may retain information as required by law, the Privacy Policy, an applicable Order, or legitimate recordkeeping needs.
Warranty disclaimer. Except for any express commitment in an applicable Order and to the maximum extent permitted by law, the Services are provided “as is” and “as available.” Resolv disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Resolv does not warrant that the Services will be uninterrupted, error-free, secure, or compatible with every third-party system. Nothing in this paragraph excludes a warranty or right that cannot lawfully be excluded.
Limitation of liability. To the maximum extent permitted by law, Resolv and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from or related to the Services, even if advised of the possibility. Notwithstanding any liability limitation elsewhere in these Terms, Resolv’s total aggregate liability arising from or related to the Services will not exceed the fees actually paid or payable by the Customer for the Services giving rise to the claim during the 12 months immediately preceding the first event giving rise to liability; if the Customer has used those Services for less than 12 months, the cap is the fees paid or payable during that shorter period. This cap applies in the aggregate across all theories of liability. It does not limit the Customer’s payment obligations or indemnity obligations, and it does not limit fraud, gross negligence, willful misconduct, or liability that applicable law does not permit the parties to limit. An applicable Order may expressly provide a different cap.
Customer indemnity. To the extent permitted by law, the Customer will defend, indemnify, and hold harmless Resolv and its affiliates, officers, directors, employees, and agents from third-party claims, damages, judgments, settlements, penalties, costs, and reasonable legal fees arising from Customer Content; the Customer’s products, services, work, instructions, or communications; the Customer’s breach of its permissions, consent, or authorization obligations; the Customer’s violation of law or third-party rights; or material breach of these Terms or an Order. Resolv will provide reasonably prompt notice and cooperation. The Customer may control the defense, but may not admit fault for or impose a non-monetary obligation on Resolv without Resolv’s written consent. This indemnity does not apply to the extent a claim was caused by Resolv’s gross negligence, willful misconduct, or material breach of the Agreement.
Governing law and venue. Except where mandatory consumer law requires otherwise, the Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware for disputes arising from or relating to the Agreement. Mandatory consumer-law and forum protections remain unaffected.
Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
The Owner holds and reserves all intellectual property rights for any such content.
Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.
Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users are suspected to be in violation of any laws, regulations, third-party rights and/or these Terms, including, but not limited to, by engaging in any of the following activities:
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.
To learn more about the use of their personal data, Users may refer to the privacy policy of this Application.
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User from the date communicated to Users onwards.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
All communications relating to the use of this Application must be sent using the contact information stated in this document.
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumer protection standards, such higher standards shall prevail.
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.
The above does not apply to Users qualifying as Consumers.
This Agreement shall continue in effect until it is terminated by either this Application or the User. Upon termination, the provisions contained in these Terms that by their context are intended to survive termination or expiration will survive, including but not limited to the following: