These Terms govern
in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
These Terms of Use (“Terms”) govern access to and use of the WIA Community e.U. platform (“Where I’m At Community”) and related services. By accessing, registering, or using any part of the website or platform, you accept and agree to be bound by these Terms. If you do not agree, do not register or use our services.
WIA Community e.U
Neulinggasse 34-36/st2/14
1030 Vienna
Austria
Owner contact email: privacy@whereimatcommunity.com
"This Website" refers to
The platform may contain links to external sites (e.g., YouTube, Facebook, Amazon). WIA Community e.U. is not responsible for the content, privacy, or practices of external providers. Affiliate links may generate commission; this does not alter your rights or the impartiality of recommendations.
All original content produced by WIA Community e.U., including website materials, graphics, and community resources, is owned by WIA Community e.U.. User-generated content remains the intellectual property of the respective user; by posting content, users grant WIA Community e.U. a non-exclusive, worldwide, royalty-free license to display and distribute such content within the community and related platform features. Users are responsible for ensuring their content does not infringe the rights of others. We may remove or modify content as needed to comply with law or platform standards.
Without prejudice to its role as a mere technical intermediary as described above, the Owner may provide additional services to either party of such interaction, such as providing packaging, shipping or facilitating dispute resolution.
This Website merely serves as a technical infrastructure or platform to allow Users to interact with each other. The Owner therefore is not directly involved in any such interactions between Users.
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
By using this Website, Users confirm to meet the following requirements:
To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.
Failure to do so will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Registration of User accounts on this Website is subject to the conditions outlined below. By registering, Users agree to meet such conditions.
Users can terminate their account and stop using the Service at any time by doing the following:
The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts that it deems inappropriate, offensive or in violation of these Terms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Unless where otherwise specified or clearly recognisable, all content available on this Website is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Unless where explicitly stated, the following does not apply to any content provided by third-party licensors and available on this Website, such as for instance third-party trademarks, logos, images or the like:
The intellectual property rights for content owned and provided by the Owner are licenced on a “some-rights-reserved” basis.
Users can find further details about how they may use such content in the relevant section of this Website.
The Owner allows Users to upload, share or provide their own content to this Website.
By providing content to this Website, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.
Further insights regarding acceptable content can be found inside the respective section on this Website which details the acceptable uses.
Users acknowledge and accept that by providing their own content to this Website they grant the Owner a non-exclusive, worldwide, fully paid-up and royalty-free, irrevocable, perpetual (or for the entire protection term), sub-licenseable and transferable licence to use, access, store, reproduce, modify, distribute, publish, process into derivative works, broadcast, stream, transmit or otherwise exploit such content to provide and promote its Service in any media or manner.
To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to this Website.
Users acknowledge, accept and confirm that all content they provide through this Website is provided subject to the same general conditions set forth for content on this Website.
Users are solely liable for any content they upload, post, share, or provide through this Website.
Users acknowledge and accept that the Owner filters or moderates such content after it has been made available.
Therefore, the Owner reserves the right to refuse, remove, delete, or block such content at its own discretion and to deny access to this Website to the uploading User without prior notice, if it considers such content to infringe these Terms, any applicable legal provision or third-party right, or to otherwise represent a risk for Users, third parties, the Owner and/or the availability of the Service.
The removal, deletion or blocking of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.
Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this Website.
Content that Users provide to this Website is made available according to the criteria outlined within this section.
Content meant for public availability shall be automatically made public on this Website upon upload or, at the sole discretion of the Owner, at a later stage.
No personal data, identifier or any other information related to Users, except for a pseudonym of their choice (such as a nickname or avatar) shall appear in connection with the published content, unless Users decide otherwise on their own initiative.
Private content provided by Users shall stay private and will not be shared with any third parties or accessed by the Owner without the User’s explicit consent.
Content meant to be made available to specific audiences may only be shared with such third parties as determined by Users.
Any personal data, identifier or any other information Users upload in connection with such content (such as a User-ID, avatar or nickname etc.) shall also appear in connection with the content.
Users may (and are encouraged to) check on this Website to find details of who can access the content they provide.
The type of access to the provided content can be modified on this Website.
Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including denying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users are suspected to be in violation of any laws, regulations, third-party rights and/or these Terms, including, but not limited to, by engaging in any of the following activities:
Only users aged 18 or older may register. Age is verified by self-declaration during account setup. Accounts determined to be in violation will be terminated and related data deleted in accordance with the law.
WIA Community e.U. does not provide medical, therapeutic, clinical, or psychological advice. Content, discussions, and materials shared by members and moderators are for peer support and informational purposes only. Users must seek guidance from qualified local professionals for diagnosis, treatment, or advice relating to burnout or mental health. WIA Community e.U. expressly disclaims liability for any decisions made based on information found on the platform.
Users agree not to post, share, or publish:
Users are encouraged to participate under an alias and to respect the privacy of themselves and others. Breaches of these rules may result in content removal, suspension, or permanent termination of accounts.
WIA Community e.U. reserves the right to moderate all content and remove any material that violates these Terms, applicable law, or platform community standards. Moderation may be performed by our team or contracted moderators. Users may report inappropriate, harmful, or sensitive content at any time; all reports will be investigated promptly. We comply with the EU Digital Services Act and other regulations mandating swift removal of illegal content.
All user-generated content (UGC) may be reviewed before or after publication using a combination of automated filters and human review. WIA Community e.U. may, at its sole discretion, edit, restrict, or remove content that:
The moderation team may issue warnings, temporarily restrict access, or suspend accounts for repeated or severe violations. Users may appeal moderation decisions by contacting support@whereimatcommunity.com.
Content that violates platform rules or applicable law may be removed or restricted using automated tools or human review, in accordance with the EU Digital Services Act (DSA). Users will receive notice of moderation actions affecting their content, with a clear explanation of the reason and impact.
Users may contest moderation decisions by submitting an appeal to support@whereimatcommunity.com. Appeals will be reviewed objectively and responded to within 14 business days. Users retain the right to pursue further remedies with competent authorities or courts in Austria.
Content may be moderated by automated systems and/or human review in accordance with the EU Digital Services Act (DSA). Users will be notified of the reasons for any removal or restriction of their content.
Users have the right to appeal moderation decisions by contacting support@whereimatcommunity.com. All appeals will receive a response within 14 business days. Users may further contest decisions with Austrian authorities or courts.
If you believe that material available on our platform infringes your rights or is otherwise unlawful, you may submit a takedown notice to support@whereimatcommunity.com or via the platform’s report mechanism. Your notice must include: (a) identification of the material (URL or description); (b) the reason for the complaint; (c) your contact details; and (d) a good-faith statement that the information is accurate.
Upon receipt, we will: (i) acknowledge your notice, (ii) review the complaint and temporarily remove or restrict access to the content if the claim is plausible, and (iii) notify the uploader with the grounds for removal.
If your content has been removed and you believe this is an error, you may file a counter-notice at support@whereimatcommunity.com including: (a) identification of the removed content and its prior location; (b) an explanation of why the content is lawful or that you have authorization; (c) your contact details and consent to disclosure to the complainant; and (d) consent to jurisdiction in Austrian courts. Unless prohibited by law or court order, we may restore the content 10–14 business days after notifying the complainant, unless we are informed of legal action.
We maintain records of notices and counter-notices and actions taken, as required under the Digital Services Act. Misuse of this procedure may result in legal liability or termination of platform privileges.
We may, in appropriate circumstances and in our sole discretion, disable or terminate the accounts of users who are repeat infringers of intellectual-property rights.
We respond to copyright complaints via the notice-and-takedown procedure above. We are not currently registered as a designated agent with the US Copyright Office, and therefore do not claim the service-provider safe harbor under 17 U.S.C. §512(c).
The platform may contain links to external sites (e.g., YouTube, Facebook, Amazon). WIA Community e.U. is not responsible for the content, privacy, or practices of external providers. Affiliate links may generate commission; this does not alter your rights or the impartiality of recommendations.
All original content produced by WIA Community e.U., including website materials, graphics, and community resources, is owned by WIA Community e.U.. User-generated content remains the intellectual property of the respective user; by posting content, users grant WIA Community e.U. a non-exclusive, worldwide, royalty-free license to display and distribute such content within the community and related platform features. Users are responsible for ensuring their content does not infringe the rights of others. We may remove or modify content as needed to comply with law or platform standards.
Some of the Products provided on this Website, as part of the Service, are provided on the basis of payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.
Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice.
While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.
The characteristics of the chosen Product will be outlined during the purchasing process.
Any steps needed from Product choice to order submission, form part of the purchasing process.
The purchasing process includes these steps:
To submit the order, Users must accept these Terms and use the respective button or mechanism on this Website, hereby committing to pay the agreed-upon price.
When the User submits an order, the following applies:
All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.
Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.
Prices on this Website are displayed:
The Owner or any Seller may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Website.
Offers and discounts are always granted at the Owner’s or Seller’s sole discretion.
Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.
Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last.
Information related to accepted payment methods is made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Website.
All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. The User may read the privacy policy of this Website to learn more about the data processing and Users’ rights regarding their data.
If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.
If Users authorise the PayPal feature which allows future purchases, this Website will store an identification code linked to the Users’ PayPal account. This will authorise this Website to automatically process payments for future purchases or recurring instalments of past purchases.
This authorisation can be revoked at any time, either by contacting the Owner or by changing the user settings offered by PayPal.
This Website or specific Products available for sale on this Website must be purchased via a third-party app store. To access such purchases, Users must follow the instructions provided on the relevant online store (such as "Apple App Store" or "Google Play"), which may vary depending on the particular device in use.
Unless otherwise specified, purchases done via third-party online stores are also subject to such third-parties’ terms and conditions, which, in case of any inconsistency or conflict, shall always prevail upon these Terms.
Users purchasing through such third-party online stores must therefore read such terms and conditions of sale carefully and accept them.
Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.
Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.
Unless otherwise stated, digital content purchased on this Website is delivered via download on the device(s) chosen by Users.
Users acknowledge and accept that in order to download and/or use the Product, the intended device(s) and its respective software (including operating systems) must be legal, commonly used, up-to-date, and consistent with current market-standards.
Users acknowledge and accept that the ability to download the purchased Product may be limited in time and space.
The purchased service shall be performed or made available within the timeframe specified on this Website or as communicated before the order submission.
Users have the option to test this Website or selected Products during a limited and non-renewable trial period, at no cost. Some features or functions of this Website may not be available to Users during the trial period.
Further conditions applicable to the trial period, including its duration, will be specified on this Website.
The trial period shall end automatically and shall not convert into any paid Product unless the User actively purchases such paid Product.
Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription and termination are outlined below.
Paid subscriptions begin on the day the payment is received by the Owner.
In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.
Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Application.
Terminations shall take effect 30 days after the notice of termination has been received by the Owner.
The following applies to Users qualifying as Consumers.
This Website provides a Digital Product to Users over time. In order to ensure conformity of the Digital Product at all times, the Owner reserves the right to modify the Digital Product from time to time at no additional cost for Users, by duly informing Users about any such upcoming modification and its reasons.
Where Users maintain that such modification would negatively impact their access to or use of the Digital Product, and such negative impact would not be only minor, Users shall have the right to
To access or receive some of the Products provided via this Website as part of the Service, Users may be required to provide their personal data as indicated on this Website.
Austrian and EU consumer law generally provides a 14-day right of withdrawal for distance contracts. However, by purchasing digital goods/services and expressly agreeing to immediate performance, users waive their right of withdrawal once service access or download begins.
This waiver is recorded during registration/purchase. For questions or to exercise withdrawal (where eligible), contact us at support@whereimatcommunity.com.
An active membership grants access to community spaces, live sessions, and member-only features while your subscription remains active.
Mini-courses and digital products sold as one-time purchases remain available to the purchasing account indefinitely (subject to platform availability and our fair-use policy), regardless of membership status.
All access is for individual use only and may not be shared, transferred, or resold.
You may cancel at any time to prevent future charges. Unless otherwise stated in the Refund Policy section below or required by applicable law, payments are non-refundable once processed.
Upon account deletion requests, we remove personal data as outlined in our Privacy Policy. If you request full account deletion, you will lose access to previously purchased products because the account record is required to deliver access. If you want to retain access while reducing data, please contact support@whereimatcommunity.com to request data minimisation instead of deletion.
WIA Community e.U. is a peer-support platform. We do not provide medical care, therapy, or crisis intervention.
Access to our services, courses, and community features is provided for reasonable, personal use by the purchasing member. To protect service quality for all users, you agree not to:
We may apply reasonable technical limits (e.g., download caps, session limits, bandwidth throttling, or API/request rate-limiting) to safeguard platform stability. If we detect activity that appears to breach this policy, we may contact you for clarification, temporarily restrict features, or suspend the account pending review. Repeated or serious violations may result in termination under these Terms.
For permission to use materials beyond personal use (e.g., team training or organizational licenses), contact us at biz@whereimatcommunity.com.
WIA Community e.U. strives for accessibility in all online spaces, aiming to meet WCAG 2.1 AA standards. If users encounter barriers or require alternative formats, notify us at support@whereimatcommunity.com. We commit to reviewing such requests within 7 business days, making reasonable accommodations where feasible.
This process is reviewed at least annually and updated as needed.
WIA Community e.U. aims to meet WCAG 2.1 AA accessibility standards. Alternative formats and reasonable accommodations are available on request. Please write to support@whereimatcommunity.com; requests will be reviewed within 7 business days.
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.
Users acknowledge and accept that the right of withdrawal does not apply to contracts concluded over this Website due to the nature of its offering.
Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.
Users that do not qualify as Consumers, cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.
Users acknowledge and accept that the right to cancel does not apply to contracts concluded over this Website due to the nature of its offering.
Under Austrian and EU law, consumers generally have a 14-day right of withdrawal for distance contracts. However, by purchasing or accessing digital services and expressly agreeing that provision of the service shall begin immediately, users acknowledge and accept loss of the withdrawal right.
Consent and acknowledgment are recorded during purchase or registration. Please contact support@whereimatcommunity.com with any withdrawal requests or questions.
If you believe that material available on our platform infringes your copyright or other legal rights, or is otherwise unlawful, you may submit a “takedown notice” to support@whereimatcommunity.com or via the platform’s report mechanism. Your notice must include:
Upon receipt, we will:
If your content has been removed and you believe this is in error, you may file a counter-notice by contacting support@whereimatcommunity.com, providing:
Upon receiving a valid counter-notice, we will:
We maintain a record of all takedown and counter-notices, actions taken, and correspondence for compliance and audit purposes, as required under the Digital Services Act. Misuse of this procedure (e.g., false claims or counter-notices made in bad faith) may result in legal liability or termination of platform privileges.
Under EU law, for a minimum period of 2 years from delivery or, in case of Digital Products supplied continuously for more than 2 years for the entire supply period, traders guarantee conformity of the Digital Products they provide to Consumers.
Where Users qualify as European Consumers, the legal guarantee of conformity applies to the Digital Products available on this Website in accordance with the laws of the country of their habitual residence.
National laws of such country may grant Users broader rights.
Some of the Digital Products available on this Website may have characteristics deviating from the objective requirements of conformity, such as their interoperability, compatibility, fitness for purpose, functionality, etc. Further information is to be found in the dedicated sections of this Website and will be pointed out during the purchasing process.
Where the Owner provides one or more updates to the Digital Product purchased, the User is required to install and/or implement all such updates according to the instructions provided by the Owner whenever informed to do so. Failure to install or apply any such updates may result in forfeiture of conformity claims with respect to the Digital Product.
Users in the United Kingdom qualifying as Consumers have a right to receive goods that are in conformity with the contract.
The legal guarantee applicable to goods sold by this Website (both physical and digital) complies with the following terms, according to the Consumer Protection Code:
The warranty period starts from the date of goods delivery.
The warranty is not applicable in cases of misuse, natural events or if it has been subjected to any maintenance other than that provided by this Website.
The warranty may be claimed through the contact channels provided by this Website. The Owner shall bear the costs of shipping the goods for technical assessment, if necessary.
The Owner, at its own discretion, may also offer a contractual warranty in addition to the legal warranty. The regulations applicable to contractual warranties can be found in the specifications provided by this Website. If no such information is provided, only the statutory provisions shall apply.
The legal guarantee applicable to services sold by this Website complies with the following terms, according to the Consumer Protection Code:
The warranty period starts from the end of the performance of services.
The warranty is not applicable in cases of service misuse, natural events or if it has been subjected to any maintenance other than that provided by this Website.
The warranty may be claimed through the contact channels provided by this Website. If applicable, the Owner shall bear the costs of shipping any goods for technical assessment.
The Owner, at its own discretion, may also offer a contractual warranty in addition to the legal warranty.
The regulations applicable to contractual warranties can be found in the specifications provided by this Website. If no such information is provided, only the statutory provisions shall apply.
Unless otherwise explicitly stated or agreed with Users, the Owner’s liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to lawyer's fees and costs — made by any third party due to or in relation with any culpable violation of these Terms, third-party rights or statutory provisions connected to the use of the Service by the User or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.
The above also applies to any claims exercised by third parties (including but not limited to the Owner’s clients or customers) against the Owner related to Digital Products provided by the User such as, for instance, conformity claims.
Users acknowledge and accept that the Owner merely provides Users with the technical infrastructure and features incorporated in this Website.
The Owner does not intermediate, moderate, promote or intervene in interactions, agreements or transactions between Users and therefore bears no liability for any such interactions among Users, including the performance of any Users' obligations, except as required by applicable law.
Users, in particular, acknowledge and accept that the Owner is not involved in sales and purchases by Users qualifying respectively as Sellers or Buyers over this Website.
This means that purchase contracts are solely entered into and performed by such Sellers and Buyers.
Unless otherwise explicitly stated and without prejudice to applicable law, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).
This does not apply to damages to life, health or physical integrity, damages resulting from the breach of material contractual obligations such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as this Website has been appropriately and correctly used by the User.
Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar state and territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.
This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.
Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at Users' own risk and Users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.
The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.
The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.
Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.
To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for:
In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.
This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the User has been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to the User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.
The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from
To the maximum extent permitted by law, WIA Community e.U. disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages arising from use of the platform. WIA Community e.U. is not responsible for the conduct of other users, nor for any third-party content, links, or integrations.
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.
To learn more about the use of their personal data, Users may refer to the privacy policy of this Website.
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User from the date communicated to Users onwards.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.
The Owner will appropriately inform the User of upcoming changes 30 days before they come into effect.
The Owner will inform the User of such changes by releasing the information via this Website.
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
All communications relating to the use of this Website must be sent using the contact information stated in this document.
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.
Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.
Without prejudice to the above, the nullity, invalidity or impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumer protection standards, such higher standards shall prevail.
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.
This Agreement shall continue in effect until it is terminated by either this Website or the User. Upon termination, the provisions contained in these Terms that by their context are intended to survive termination or expiration will survive, including but not limited to the following:
Accessibility & Inclusion Statement WIA Community e.U. is committed to creating a welcoming, accessible, and inclusive environment for all current and future members. We believe that mental wellness, peer support, and meaningful community should be available to everyone, regardless of ability, background, or technology use. • Accessibility Our online spaces are designed to support a wide range of users, including those with physical, sensory, cognitive, or mental health challenges. We strive to follow accessibility guidelines (such as the Web Content Accessibility Guidelines—WCAG), and we regularly review our features to improve platform usability. • Support for Diverse Needs If you require alternative formats, assistive technologies, or experience a barrier using our platform, please contact us at your support email. We will make every reasonable effort to provide adjustments or recommend compatible solutions. • Inclusive Community We welcome members of all backgrounds, identities, and abilities. Discrimination, harassment, or exclusion of any kind will not be tolerated. We are committed to learning and improving based on feedback from our community. • Ongoing Improvement As our community grows and technology evolves, we invite all members to share suggestions about improving accessibility and inclusion. Please contact us directly if you have ideas, encounter barriers, or require additional support. Thank you for helping us build a space where everyone feels safe, seen, and supported.
WIA Community e.U. may update or modify these Terms at any time. Changes take effect upon posting to the website/platform. Users are advised to review the Terms periodically; continued use constitutes acceptance of any changes.
WIA Community e.U. processes personal data in accordance with the General Data Protection Regulation (GDPR) and Austrian Data Protection Act (DSG). All users have the following rights regarding their personal
Users may bring any disputes to the Owner who will try to resolve them amicably.
While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.
The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.
The Owner will process the complaint without undue delay and within 2 days of receiving it.
The European Commission's Online Dispute Resolution (ODR) platform, previously available for alternative dispute resolutions that facilitated an out-of-court method for solving disputes related to and stemming from online sale and service contracts, has been officially discontinued as of 20 July 2025, following the adoption of EU Regulation 2024/3228.
Although the platform is no longer available, Users are encouraged to reach out directly to the Owner to resolve any concerns or issues. Users are kindly asked to contact the Owner at the contact details provided in this document.
Complaints can be submitted to support@whereimatcommunity.com and will be addressed within 2 business days.
For unresolved consumer disputes, users may contact recognized Austrian or EU dispute resolution bodies. EU-based consumers may also bring claims before the competent courts of their home country, irrespective of any exclusive jurisdiction clause.
Only persons aged 18 years or older may register and use our platform. Age is verified via self-declaration during account creation. Accounts found to have false declarations will be terminated and associated data deleted in line with legal obligations.
These Terms are provided in English only. Statutory Austrian and EU consumer protection rights apply in all cases, regardless of contract language.
WIA Community e.U. will notify users of any material changes to these Terms via the website and, where possible, by email. Continued use after changes indicates acceptance. The effective date of each version will be clearly stated.