TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using Dragonfly.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using Dragonfly, Users confirm to meet the following requirements:

• Users may not qualify as Consumers;

• Users must be recognised as adult by applicable law;

Account registration

To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.
Failure to do so will cause unavailability of the Service.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by Dragonfly.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Account termination

Users can terminate their account and stop using the Service at any time by doing the following:

• By directly contacting the Owner at the contact details provided in this document.

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts that it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on Dragonfly

Unless where otherwise specified or clearly recognisable, all content available on Dragonfly is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on Dragonfly infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on Dragonfly - All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the content available on Dragonfly, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on Dragonfly, the User may download, copy and/or share some content available through Dragonfly for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Content provided by Users

The Owner allows Users to upload, share or provide their own content to Dragonfly.

By providing content to Dragonfly, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Rights regarding content provided by Users

Users acknowledge and accept that by providing their own content on Dragonfly they grant the Owner a non-exclusive, fully paid-up and royalty-free licence to process such content solely for the operation and maintenance of Dragonfly as contractually required.

To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to Dragonfly.

Users acknowledge, accept and confirm that all content they provide through Dragonfly is provided subject to the same general conditions set forth for content on Dragonfly.

Liability for provided content

Users are solely liable for any content they upload, post, share, or provide through Dragonfly. Users acknowledge and accept that the Owner does not filter or moderate such content.

However, the Owner reserves the right to remove, delete or block such content at its own discretion and, without prior notice, to deny the uploading User access to Dragonfly:

• upon becoming aware of any (alleged) violation of these Terms, any third-party rights, or applicable law, based on such content;
• if a notice of infringement of intellectual property rights is received;
• if a notice of violation of a third party’s privacy, including their intimate privacy, is received;
• upon order of a public authority; or
• where the Owner is made aware that the content, while being accessible via Dragonfly, may represent a risk for Users, third parties and/or the availability of the Service.

The removal, deletion or blocking of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.

Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through Dragonfly.

Access to external resources

Through Dragonfly Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

Dragonfly and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of Dragonfly and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to Dragonfly or the Service, terminating contracts, reporting any misconduct performed through Dragonfly or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

• violate laws, regulations and/or these Terms;
• infringe any third-party rights;
• considerably impair the Owner’s legitimate interests;
• offend the Owner or any third party.

Software license

Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to Dragonfly are held by the Owner and/or its licensors.

Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, the Owner merely grants Users a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of Dragonfly and the Service offered.

This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is the Owner’s or its licensors’ sole property.

All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement.

API usage terms

Users may access their data relating to Dragonfly via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses Dragonfly, is bound by these Terms and, in addition, by the following specific terms:

• the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API.

SaaS License and Restrictions

Subject to payment of applicable fees and compliance with these Terms, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the subscription term.

Customer must not: (a) copy, modify, translate, or create derivative works of the Service; (b) reverse-engineer, decompile, or attempt to extract source code except to the extent such restriction is prohibited by law; (c) circumvent technical limits, rate limits, or security; (d) access the Service to build a competing product, or publish benchmarks without our prior written consent; (e) resell, lease, or provide the Service to third parties, except to Customer’s own Users.

This license automatically terminates upon material breach of these Terms.

Recommendations Only; No Liability for Stack Changes

The Service analyses inputs and surfaces software options and configuration suggestions. Outputs are informational recommendations only and not legal, financial, engineering, or other professional advice. Customer remains solely responsible for evaluating fitness, testing changes in non-production, validating third-party terms, and implementing (or not) any action.

We do not operate or control Customer’s systems or third-party tools. We are not liable for downtime, data loss, misconfiguration, incompatibility, or other impact arising from Customer’s adoption of any recommendation, including but not limited to deployment failures, outages, or data integrity issues.

Acceptable Use – Additional Restrictions

You must not: (a) use the Service to infringe any law or third-party rights; (b) upload or transmit malware or harmful code; (c) circumvent, disable, or interfere with security or access controls; (d) perform penetration testing, load testing, scraping, or data extraction without prior written consent; (e) use the Free Tier to avoid payment for a Paid Plan; (f) use the Service in high-risk environments (e.g., life support, critical infrastructure).

We may enforce reasonable usage thresholds (including request volumes, seats, projects, or connectors) and may throttle, suspend, or terminate accounts exceeding fair-use limits or breaching these Terms. Breach determinations are made in our sole reasonable discretion based on evidence in our systems and credible reports.

API Access & Rate Limits

API access (if enabled) is provided via personal API keys. Keys must be kept confidential and used only by Customer’s Users. We may set or change rate limits and monitor usage. Keys may be revoked for breach, security risk, abuse, or inactivity. You may not expose, resell, or provide the API or its outputs to third parties without a separate agreement.

We may introduce backwards-incompatible API changes. Where practicable, we will provide reasonable advance notice or a migration path.

Feedback and Aggregated Data

We may freely use ideas, suggestions, and feedback provided by Users without restriction and without obligation. This clause does not override any separate written confidentiality agreement between the parties.

We may process usage data to create aggregated and anonymised insights that do not identify Customer or Users, to operate, secure, and improve the Service and for analytics and marketing.

AI Training and Improvement

By using the Service, Customer acknowledges and agrees that we may use de-identified and aggregated data derived from Customer’s use of the Service to train and improve our AI models. Such data will not include Customer Confidential Information or Personal Data unless separately authorised in writing.

Third-Party Services & Integrations

Integrations, links, and third-party services are provided “as-is” and are governed by their own terms and privacy policies. Availability, compatibility, pricing, and changes to third-party services are outside our control. We may add or remove integrations at any time, with or without notice.

Beta and Preview Features

Features labelled Alpha/Beta/Preview are experimental, may be inaccurate or unavailable, and are provided without support, commitments, or SLA. Use at your own discretion and risk.