Users of the Services offered by App UGO acknowledge and accept these terms and conditions.
Via Varisco 2
24125 - Bergamo (BG)
Paid up shared capital: 11.100 Euro
Fiscal Code and VAT number IT4091250169
Chamber of Commerce of Bergamo
Owner contact email: firstname.lastname@example.org
App UGO provides a free service that allows the User to find recreational events (concerts, dj-sessions, parties, movies, etc.) advertised by the Promoters in their vicinity, if they allow App UGO to gather information about their location. If the User so desires, they may also purchase Tickets for the Events of their interest through App UGO.
This document is a legal agreement between you, the User, and the entity providing App UGO. It governs your use of the online properties and, in any case, for the use of the services provided. “Legal agreement” means that the terms of this agreement are binding on the relationship between you and us once you have accepted the terms. For simplicity, “User”, “you”, “your” and similar terms, either in singular or plural form, refer to you, the User. “We”, “our”, “us” and similar terms refer to the corporation that owns and manages App UGO as outlined in the present document. “App UGO” refers to the current website and/or application. “Agreement” refers to this document, as amended from time to time. The Agreement is concluded in the English language. Other defined terms are set forth in the section named “Definitions” at the bottom of the Agreement.
In order to use App UGO, you must read this Agreement carefully and agree to accept the same by clicking the button for its acceptance. If you don’t accept this Agreement you cannot use the Service.
The content available on App UGO is protected by the laws in force on intellectual property rights and by related international treaties. Unless otherwise stated, use of any content is permitted exclusively within the limits set forth in the present clause.
The Owner grants the User, for the entire duration of the Agreement, a personal, non-assignable and non-exclusive license for the use of such content. Such license is solely intended for personal use of any such content and never for its commercial use and is limited to the User's device.
Therefore, User may not copy and/or download and/or share (beyond the limits set forth below), modify, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content, even of third parties, available on App UGO, nor allow any third party to do so through the User or its device, even without User's knowledge. Where explicitly stated on App UGO, the User may be authorized, only for personal use, to download and/or copy and/or share some content available through App UGO, for its sole personal use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
The Owner does not moderate the content or links provided by third parties before their publication on App UGO. The Owner is not responsible for the content provided by third parties or for its availability.
Users are responsible for their own content and that of third parties that they share through App UGO, that they upload and post on or through App UGO, or that they transfer by any other means. Users confirm that they have all the necessary consents from third parties whose data and/or content they share with the Owner and hereby indemnify the Owner for any liability or claim arising against the Owner in connection with illegal distribution of third-party content or unlawful use of the Service.
The Owner does not moderate the content provided by Users or by third parties but will act if complaints are received from Users or if orders are issued by the public authorities regarding content deemed offensive or illegal.
In particular, the Owner may decide to suspend or interrupt the visualisation of content in the event that:
The only rights granted to the Owner in relation to content provided by Users are those necessary to operate and maintain App UGO.
Unless stated otherwise, the following applies:
By submitting, posting or displaying content on or through App UGO, the User grants a license to the Owner without territorial limits, non-exclusive, royalty-free and with the right to sublicense, to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any media or via distribution methods currently available or developed later.
Users may use third-party services or content included in App UGO, but they must be aware of these third parties' terms and conditions and have given consent to them. Under no circumstances will the Owner be deemed liable in relation to the proper functionality or availability, or both, of third-party services.
The Service shall be used only in accordance with these Terms.
Users may not:
Each order sent constitutes an offer to purchase. Orders are subject to availability and to the Owner’s discretionary acceptance. Users must select what they want to purchase, in the desired quantity, duration and characteristics, and complete the check-out, after having attentively verified the information in the order summary. The electronic submission of the offer to purchase creates for the User the obligation of payment of the price, taxes and shipping and further payment fees indicated in the order summary. The order processing receipt does not constitute acceptance of the order. The sale contract is entered into when the order confirmation email is sent by the Owner to the email address provided by the User. The Owner reserves the right to invalidate an order, by promptly informing the User using the email address associated with their purchase, about the unavailability of one or more of the purchased products. In this case, the Owner will refund all the payments made by the User.
The User acknowledges and agrees that the Tickets will be delivered exclusively in electronic format as follows:
For further information regarding the validation procedure of the purchased Ticket, the User is requested to refer to the relevant paragraph in the present document.
The User acknowledges and agrees that the number of the Tickets available for sale depends entirely on the Promoter. Such number may vary from time to time at the Promoter's sole discretion.
When Users purchase the Tickets through the App UGO application, it may happen that several Users may attempt to purchase the Tickets linked to the same Event. In this case, the requests received will be processed strictly in chronological order (from the most recent to the least recent), until the Tickets made available by the Promoter are sold out.
The final price of the Tickets is the one indicated on the application during the check-out phase. The purchase price of the Tickets is not inclusive of any pre-sales commissions applied by the Promoter, nor does it include service fees and any additional charges that, in any case, where applicable, will be separately displayed during the purchasing process and, more precisely, in the check-out phase.
Accepted methods of payment are only those listed in the check-out process.
App ugo uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.
If the owner of any of such third-party tools refuses to authorize a payment, the Owner cannot provide the Service and will therefore not be liable for any delay or failure to deliver. Any costs related to the denied payments shall be paid by the User.
On the day of the Event, the User must go to the place indicated for the Event, at the time when the Event is scheduled, and show the QR code generated by App UGO to the staff appointed by the Promoter or, alternatively, the pdf attached to the order confirmation email, either in paper or electronic form. Each Ticket is a valid entry title only in relation to the Event for which it was issued.
The contract entered into by the User when they purchase the Tickets refers to a leisure activity service that the Promoter undertakes to provide on a specific date. The Consumer Code states that such contracts, pursuant to art. 59, I comma, lett. n), are not subject to the right of withdrawal. Therefore, the User can not exercise the right of withdrawal in relation to the purchase of the Tickets.
The Ticket is a document pursuant to art. 2002 of the Civil Code.
The User shall not:
The registered User has the opportunity to receive gadgets (and other benefits such as free or privileged entrance to Events, the "gadgets"), when they click the "Participate" button. The number of available gadgets depends entirely on the Promoter and shall be displayed in the description form dedicated to the relevant Event. Gadgets are assigned while stocks last. The registered User may also have the opportunity to receive a giveaway, or a gift, during the participation to a specific Event. In this case, the criteria for assigning the giveaway depend on the User's score which is calculated on the basis of the User's participation in other previous events (always promoted via App UGO). The giveaway will be assigned to the Users who have accumulated the most points and, in case of winning, the User will receive a communication through App UGO. The winner score will be reset after win. The rules of participation are published on App UGO and the User is invited to consult them frequently also because they may be subject to variations and / or updates. The gadgets and giveaways do not fall within the scope of application of the Presidential Decree 430/2001, on the basis of the law economic value of the prizes that does not exceed the value threshold established by the Ministry of Economic Development.
The initiatives described in this paragraph are in no way associated and / or promoted and / or sponsored by Apple or Google and in no way the latter do sponsor or otherwise endorse the products or services promoted through the initiative. The initiatives are not linked to Apple or Google products and services.
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer's fees and costs, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.
App ugo and all functions accessible through App ugo are made available to the Users under the terms and conditions of the Agreement, without any warranty, express or implied, that is not required by law. In particular, there is no guarantee of suitability of the services offered for the User's specific goals.
App ugo and functions accessible through App UGO are used by the Users at their own risk and under their own responsibility.
In particular, the Owner, within the limits of applicable law, is liable for contractual and non-contractual damages to Users or third parties only by way of intent or gross negligence, when these are immediate and direct consequences of the activity of App UGO. Therefore, the Owner shall not be liable for:
In particular, the User acknowledges and agrees that the publication and promotion of Events on App UGO is remitted to the initiative, and under the full control, of each Promoter. Therefore, App UGO is not responsible for the truthfulness of the information shared regarding any Event, nor for the fulfillment of any contractual obligations linked to agreement entered into between User and Promoter.
The Owner, in its capacity of mere supplier of the ticketing service, is not responsible in case an Event is postponed or canceled by the Promoter. In the event of cancellation or postponement of an Event, the Owner will do its utmost to promptly communicate to the Users the initiatives that the Promoter intends to undertake (e.g. reimbursement of the Tickets sold, replacement with new Tickets valid for the date to which the Event has been deferred etc.).
Users must be aware that, in case of reimbursement of the Tickets, the repayable amount does not include the sum paid as a commission fee. Any ancillary costs, as defined above, could also be non-refundable. On the other hand, it is at the Promoter's sole discretion to decide whether or not to refund any pre-sale commission applied by the Promoter. In case of cancellation of the Event, App UGO will handle the refunds only if specifically mandated by the Promoter and, if such mandate is in place, the refunds shall be dealt with in strict compliance with the procedures and timelines established by the Promoter. Users can in any case contact the Promoter in order to exercise their rights directly to the latter. In no case may Tickets issued with regards to canceled Events be permuted with Tickets issued for other Events.
To guarantee the Users the best possible use of the Service, the Owner reserves the right to interrupt the service for maintenance or system updates, informing the Users through constant updates published on App UGO.
Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of App UGO and of its Service without the Owner’s express prior written permission, granted either directly or through a proper reselling program.
All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning App UGO are, and remain, the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by related international treaties.
All trademarks and all other marks, trade names, service marks, word marks, trademarks, illustrations, images, logos regarding third parties and content posted by such third parties on App UGO are and remain the exclusive property of such third parties and their licensors, and are protected by applicable trademark laws and relevant international treaties. The Owner does not own the aforementioned intellectual property rights and may use them only within the limits and in accordance with the contracts concluded with such third parties and for the purposes outlined herein.
The Owner reserves the right to modify these Terms at any time, informing Users by publishing a notice within App UGO.
Users who continue to use App UGO after the publication of the changes accept the new Terms in their entirety.
The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations under these Terms, as long as the User's rights under the Terms are not affected.
Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.
All communications relating to App UGO must be sent using the contacts stated in this document.
If any provision of these Terms is invalid or unenforceable, that clause will be removed and the remaining provisions shall not be affected and they will remain in force.
These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices.
An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link.
The Owner is available for any questions via the email address posted under the Owner's information in this document.
The physical or legal person which uses the infrastructure of App UGO in order to promote a recreational event.
It's a document either in electronic or paper form, which entitles the holder to participate to an event promoted on App UGO under the terms and conditions set forth by App UGO from time to time.
Each event promoted on App UGO by the Promoters partners to the Owner.
the service provided by App UGO as described in the present Terms and within App UGO.
These Terms and Conditions, which constitute a legally binding agreement between the User and the Owner..
Any user of the Service, whether a human being or legal entity.