Owner and Data Controller
Pixelic, Inc.
548 Market St. #42341 San Francisco, California, 94104-5401 US
Owner contact email: admin@relate.so
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are:
Usage Data; Trackers; email address; first name; last name; phone number; username; company name; country; contact info; picture; contents of the email or message; time zone; last date an email was sent; date of the message; time the message was sent; recipient of the message; sender of the message; message intent; message relevance; message importance; various types of Data; profession; payment info; billing address; purchase history; Data communicated while using the service; IP address; page views; browsing history.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Analytics, Registration and authentication, Managing contacts and sending messages, Tag Management, Access to third-party accounts, Hosting and backend infrastructure, Handling payments, User database management, Product development, Traffic optimization and distribution and Displaying content from external platforms.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
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Access to third-party accounts
This type of service allows this Application to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.
Clearbit
Clearbit is an analytics and data enrichment service provided by APIHub, Inc. dba Clearbit
Personal Data Processed: Email Address, Trackers; Usage Data.
By creating a free API key, you agree to APIHub, Inc. dba Clearbit’s Terms of Service ( https://clearbit.com/legal) and acknowledge the Privacy Policy (https://clearbit.com/privacy-policy).
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Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Fathom Analytics (Conva Ventures Inc.)
Fathom Analytics is an anonymized analytics service provided by Conva Ventures Inc. that gives the Owner insight into the use of this Application by Users without needing to identify them. Data collected is anonymized by making use of hashing techniques. Further information may be found here and within the service's privacy policy.
Personal Data processed: Trackers; Usage Data.
Place of processing: Canada – Privacy Policy.
MixPanel (MixPanel, Inc.)
MixPanel is an analytics service provided by Mixpanel Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
June
June is an analytics service provided by June Inc.
Personal Data processed: Trackers; Usage Data.
Naver Analytics (Naver Corporation)
Naver Analytics is an analytics service provided by Naver Corporation.
Personal Data processed: browsing history; IP address; page views; Trackers; Usage Data.
Place of processing: Korea, Republic of – Privacy Policy.
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Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts (Google LLC)
Google Fonts is a typeface visualization service provided by Google LLC that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
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Handling payments
Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Application isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Stripe (Stripe, Inc.)
Stripe is a payment service provided by Stripe, Inc.
Personal Data processed: billing address; email address; first name; last name; payment info; purchase history; Trackers; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
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Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Nylas (Nylas, Inc.)
Nylas is a backend infrastructure service provided by Nylas, Inc, which allows the Owner to build productivity features directly into this Application. Such productivity features allow the connection to, usage and analysis of, Data provided by the User on other productivity applications.
Personal Data processed: contact info; contents of the email or message; date of the message; email address; first name; last date an email was sent; last name; message importance; message intent; message relevance; phone number; picture; recipient of the message; sender of the message; time the message was sent; time zone; Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
OpenAI API (OpenAI, L.L.C.)
The OpenAI API provided by OpenAI, L.L.C. is a service that helps the Owner to automate tasks through its AI engine.
Personal Data processed: Data communicated while using the service; Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
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Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Google APIs
Google API Data Access and Purpose
If a user enables email synchronization or sending features, our Service may access certain Google user data through authorized Google APIs.
Depending on the features enabled, we may access:
• Gmail message metadata (e.g., sender, recipient, subject line, timestamps)
• Gmail message content solely for the purpose of sending or synchronizing user-authorized communications
Google user data is processed exclusively to:
• Send user-authorized email communications
• Synchronize communication threads within the platform
• Enable per-recipient email rendering configured by the user
• Provide engagement tracking features (such as opens and clicks)
• Display communication history to the user within the Service
We do not use Google user data for advertising purposes.
We do not sell Google user data.
Compliance with Google API Services User Data Policy
Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Specifically:
• Google user data is used only to provide user-facing functionality.
• Google user data is not used to develop, improve, or train generalized artificial intelligence or machine learning models.
• Google user data is not used for advertising.
• Google user data is not transferred to third parties except as necessary to provide the Service.
• Access to Google user data is restricted by technical and organizational controls.
AI-Assisted Features
Our Service may provide AI-assisted content generation features to help users draft or refine messages.
• AI processing is applied only to content generated or requested by the user.
• Google user data accessed through Google APIs is not used to train AI or machine learning models.
• AI functionality operates solely as a user-facing interface tool.
• AI service providers process data only to provide the requested functionality and do not use such data for their own model training purposes.
Data Storage and Processing Limitations
• We do not permanently store Gmail message bodies.
• We do not store raw Gmail messages.
• Gmail message content is processed transiently and only as necessary to provide the Service.
• We do not transfer Gmail message content to third-party email delivery providers.
Data Retention
Google user data is retained only as long as necessary to provide the Service.
• Email metadata may be stored for the duration of the user’s account.
• Users may disconnect their Google account at any time.
• Upon account deletion or revocation of access, we cease accessing new Google user data and delete associated stored data within a reasonable period, except where retention is required by law.
Data Protection Measures
We implement appropriate technical and organizational safeguards to protect Google user data, including:
• Encryption in transit and at rest
• Access controls and authentication requirements
• Internal access restrictions based on role
• Monitoring and logging of access to sensitive systems
No method of transmission or storage is 100% secure; however, we take commercially reasonable steps to protect user data.
Scope Explanation
Our Service may request the https://mail.google.com/ scope in order to:
• Send individualized email messages per recipient
• Insert user-configured tracking links
• Ensure accurate delivery and engagement tracking
• Enable reliable sending functionality on behalf of the user
Access is limited to functionality explicitly enabled by the user
Relate's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Personal Data processed: Trackers.
Sendgrid (Sendgrid)
Sendgrid is an email address management and message sending service provided by Sendgrid Inc.
Personal Data processed: company name; country; email address; first name; last name; phone number; Trackers; Usage Data; username.
Place of processing: United States – Privacy Policy.
Mailgun (Mailgun Technologies, Inc.)
Mailgun is an email address management and message sending service provided by Mailgun Technologies, Inc.
Personal Data processed: country; email address; first name; last name; phone number; profession; Trackers; Usage Data; various types of Data.
Place of processing: United States – Privacy Policy.
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Product development
AI services powered by Relate
Personal Data: Data communicated while using the service; Trackers; Universally unique identifier (UUID); Usage Data; various types of Data as specified in the privacy policy of the service
We use the information we collect to provide, maintain, and improve our Services, including enhancing user-facing features, developing new functionality, and improving overall product performance.
Usage data may be analyzed in an aggregated and de-identified form to improve service reliability, usability, and user experience.
Our AI-assisted features operate as user-facing tools that generate or refine content at the user’s request.
Unless otherwise stated, we may use aggregated and de-identified information to improve our artificial intelligence and machine learning systems.
However, Google user data obtained through Google APIs is subject to the restrictions described in the “Google API Data Usage” section of this Privacy Policy.
In particular:
• Google user data is used solely to provide user-facing functionality.
• Google user data is not used to develop, improve, or train generalized artificial intelligence or machine learning models.
• Any AI processing involving Google user data is limited strictly to fulfilling the specific user’s request within the Service.
For more details regarding how we handle Google user data, please refer to the section titled “Google API Data Usage” above.
Rest assured, your collected information is kept secure and confidential. We do not share your personally identifiable information with external parties.
Personal Data processed: Trackers.
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Registration and authentication
By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Application will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
Google OAuth (Google LLC)
Google OAuth is a registration and authentication service provided by Google LLC and is connected to the Google network.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Nylas
We authenticate our users through 3rd party API Nylas to register/authenticate below:
- Google OAuth (Gmail)
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Office 365
- Yahoo
- iCloud
- Okta SSO
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Tag Management
This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Segment (Twilio, Inc.)
Segment is a tag management service provided by Twilio, Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
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Traffic optimization and distribution
This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare (Cloudflare, Inc.)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through this Application, i.e., communication between this Application and the User's browser, while also allowing analytical data from this Application to be collected.
Personal Data processed: Trackers; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
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User database management
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Application.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.
Relate
Relate is a customer relationship management platform.
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by
any of the services listed in this document, Users may learn more on
how to generally opt out of interest-based advertising within the
dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
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Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.
Cookie Policy
This Application uses Trackers. To learn more, Users may consult the Cookie Policy.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Application as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy policy relates solely to this Application, if not stated otherwise within this document.