Cookie Policy of Relate
This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner.
How this Application uses Trackers
Necessary
This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
Trackers managed by third parties
-
Nylas (Nylas, Inc.)
Nylas is a backend infrastructure service provided by Nylas, Inc, which allows the Owner to build productivity features directly into this Application. Such productivity features allow the connection to, usage and analysis of, Data provided by the User on other productivity applications.
Personal Data processed: contact info, contents of the email or message, date of the message, email address, first name, last date an email was sent, last name, message importance, message intent, message relevance, phone number, picture, recipient of the message, sender of the message, time the message was sent, time zone, Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
-
OpenAI API (OpenAI, L.L.C.)
The OpenAI API provided by OpenAI, L.L.C. is a service that helps the Owner to automate tasks through its AI engine.
Personal Data processed: Data communicated while using the service, Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
-
Stripe (Stripe, Inc.)
Stripe is a payment service provided by Stripe, Inc.
Personal Data processed: billing address, email address, first name, last name, payment info, purchase history, Trackers, Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Trackers duration:
- 1: indefinite
- __Host-LinkSession: 2 years
- __stripe_mid: 1 year
- __stripe_sid: 30 minutes
- _mf: indefinite
- dashboard.banner-dismissals: duration of the session
- link.auth_session_client_secret: duration of the session
- m: 2 years
- pay_sid: 1 year
-
Cloudflare (Cloudflare, Inc.)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through this Application, i.e., communication between this Application and the User's browser, while also allowing analytical data from this Application to be collected.
Personal Data processed: Trackers and various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Trackers duration:
- _cfuvid: indefinite
- cf_clearance: 30 minutes
Functionality
This Application uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.
Trackers managed by third parties
-
Segment (Twilio, Inc.)
Segment is a tag management service provided by Twilio, Inc.
Personal Data processed: Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
Trackers duration:
- __storejs__: indefinite
- __tld__: duration of the session
- ajs%3Acookies: duration of the session
- ajs%3Atest: duration of the session
- ajs_anonymous_id: 1 year
- ajs_group_id: 1 year
- ajs_group_properties: indefinite
- ajs_user_id: 1 year
- ajs_user_traits: indefinite
- seg_first_url: 1 year
- seg_first_utm: 1 year
- segmentio*: indefinite
Experience
This Application uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.
Trackers managed by third parties
-
Clearbit
Clearbit is an analytics and data enrichment service provided by APIHub, Inc. dba Clearbit
Personal Data Processed: Email Address, Trackers; Usage Data.
By creating a free API key, you agree to APIHub, Inc. dba Clearbit’s Terms of Service ( https://clearbit.com/legal) and acknowledge the Privacy Policy (https://clearbit.com/privacy-policy).
-
Google Fonts (Google LLC)
Google Fonts is a typeface visualization service provided by Google LLC that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
Measurement
This Application uses Trackers to measure traffic and analyze User behavior to improve the Service.
Trackers managed by third parties
-
Fathom Analytics (Conva Ventures Inc.)
Fathom Analytics is an anonymized analytics service provided by Conva Ventures Inc. that gives the Owner insight into the use of this Application by Users without needing to identify them. Data collected is anonymized by making use of hashing techniques. Further information may be found here and within the service's privacy policy.
Personal Data processed: Trackers and Usage Data.
Place of processing: Canada – Privacy Policy.
-
MixPanel (MixPanel, Inc.)
MixPanel is an analytics service provided by Mixpanel Inc.
Personal Data processed: Trackers and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
-
June
June is an analytics service provided by June Inc.
Personal Data processed: Trackers; Usage Data.
-
Naver Analytics (Naver Corporation)
Naver Analytics is an analytics service provided by Naver Corporation.
Personal Data processed: browsing history, IP address, page views, Trackers and Usage Data.
Place of processing: Korea, Republic of – Privacy Policy.
Marketing
This Application uses Trackers to deliver personalized ads or marketing content, and to measure their performance.
Trackers managed directly by the Owner
-
Google APIs
Google API Data Access and Purpose
If a user enables email synchronization or sending features, our Service may access certain Google user data through authorized Google APIs.
Depending on the features enabled, we may access:
• Gmail message metadata (e.g., sender, recipient, subject line, timestamps)
• Gmail message content solely for the purpose of sending or synchronizing user-authorized communications
Google user data is processed exclusively to:
• Send user-authorized email communications
• Synchronize communication threads within the platform
• Enable per-recipient email rendering configured by the user
• Provide engagement tracking features (such as opens and clicks)
• Display communication history to the user within the Service
We do not use Google user data for advertising purposes.
We do not sell Google user data.
Compliance with Google API Services User Data Policy
Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Specifically:
• Google user data is used only to provide user-facing functionality.
• Google user data is not used to develop, improve, or train generalized artificial intelligence or machine learning models.
• Google user data is not used for advertising.
• Google user data is not transferred to third parties except as necessary to provide the Service.
• Access to Google user data is restricted by technical and organizational controls.
AI-Assisted Features
Our Service may provide AI-assisted content generation features to help users draft or refine messages.
• AI processing is applied only to content generated or requested by the user.
• Google user data accessed through Google APIs is not used to train AI or machine learning models.
• AI functionality operates solely as a user-facing interface tool.
• AI service providers process data only to provide the requested functionality and do not use such data for their own model training purposes.
Data Storage and Processing Limitations
• We do not permanently store Gmail message bodies.
• We do not store raw Gmail messages.
• Gmail message content is processed transiently and only as necessary to provide the Service.
• We do not transfer Gmail message content to third-party email delivery providers.
Data Retention
Google user data is retained only as long as necessary to provide the Service.
• Email metadata may be stored for the duration of the user’s account.
• Users may disconnect their Google account at any time.
• Upon account deletion or revocation of access, we cease accessing new Google user data and delete associated stored data within a reasonable period, except where retention is required by law.
Data Protection Measures
We implement appropriate technical and organizational safeguards to protect Google user data, including:
• Encryption in transit and at rest
• Access controls and authentication requirements
• Internal access restrictions based on role
• Monitoring and logging of access to sensitive systems
No method of transmission or storage is 100% secure; however, we take commercially reasonable steps to protect user data.
Scope Explanation
Our Service may request the https://mail.google.com/ scope in order to:
• Send individualized email messages per recipient
• Insert user-configured tracking links
• Ensure accurate delivery and engagement tracking
• Enable reliable sending functionality on behalf of the user
Access is limited to functionality explicitly enabled by the user
Relate's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Personal Data processed: Trackers.
Trackers managed by third parties
-
Sendgrid (Sendgrid)
Sendgrid is an email address management and message sending service provided by Sendgrid Inc.
Personal Data processed: company name, country, email address, first name, last name, phone number, Trackers, Usage Data and username.
Place of processing: United States – Privacy Policy.
-
Mailgun (Mailgun Technologies, Inc.)
Mailgun is an email address management and message sending service provided by Mailgun Technologies, Inc.
Personal Data processed: country, email address, first name, last name, phone number, profession, Trackers, Usage Data and various types of Data.
Place of processing: United States – Privacy Policy.
-
Relate
Relate is a customer relationship management platform.
How to manage preferences and provide or withdraw consent on this Application
Whenever the use of Trackers is based on consent, users can provide or withdraw such consent by setting or updating their preferences via the relevant privacy choices panel available on this Application.
With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
How to control or delete Cookies and similar technologies via your device settings
Users may use their own browser settings to:
- See what Cookies or other similar technologies have been set on the device;
- Block Cookies or similar technologies;
- Clear Cookies or similar technologies from the browser.
The browser settings, however, do not allow granular control of consent by category.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
How to opt out of interest-based advertising
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Consequences of denying the use of Trackers
Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Application to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.
Owner and Data Controller
Pixelic, Inc.
548 Market St. #42341 San Francisco, California, 94104-5401 US
Owner contact email: admin@relate.so
Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.