Cookie Policy of www.unigasket.it
This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.
How this Website uses Trackers
Necessary
This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
Trackers managed by third parties
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Google reCAPTCHA (Google Ireland Limited)
Personal Data processed: answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
Trackers duration:
- _GRECAPTCHA: duration of the session
- rc::a: indefinite
- rc::b: duration of the session
- rc::c: duration of the session
- rc::f: indefinite
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Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
Functionality
This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.
Trackers managed by third parties
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ChatbotAI
Use of ChatbotAI for the chatbot service
On our website, we use a third-party service called "ChatbotAI" to provide a chatbot/virtual assistant that helps users obtain information, support, and assistance.
The chatbot can be used, for example, to:
provide customer and technical support;
answer frequently asked questions (FAQs);
collect requests for commercial information or contact information.
Types of data processed through the chatbot
When you use the chatbot, the following personal data may be processed:
Data provided voluntarily by the user via chat messages, which may include:
Identification data (e.g., first name, last name, if entered by the user);
Contact information (e.g., email address, telephone number, if entered by the user or requested by specific flows);
Any other personal information the user chooses to provide in the conversation.
Technical and usage data, such as:
IP address;
Date and time of interactions;
Information about the browser and device used;
Conversation logs, to the extent necessary to provide the service, monitor its proper functioning, and improve our internal support.
Furthermore, the chatbot can access content and documents provided by us (e.g., web pages, FAQs, documentation) that may contain personal data if present in our databases.
Privacy Roles
With regard to data processing carried out via the chatbot:
The data controller is our company, which decides the purposes and means of processing the data collected through the website and the chatbot.
ChatbotAI acts as a data processor, processing personal data on our behalf and according to our instructions, based on a specific Data Processing Agreement.
Data Localization and Transfers Outside the EU
The data processed through the ChatbotAI service may be stored on servers located in the United States.
Since the United States does not benefit from an adequacy decision pursuant to Article 13 of the GDPR, 45 GDPR, the transfer of personal data to these countries is based on standard contractual clauses adopted by the European Commission and additional technical and organizational measures designed to ensure a level of protection substantially equivalent to that required by the GDPR.
Further information on ChatbotAI's security measures and data processing methods is available in the provider's privacy policy.
Data security and use for AI
ChatbotAI adopts appropriate technical and organizational measures to protect the personal data processed, including:
data encryption at rest and in transit;
access controls and authentication systems;
infrastructure hosted by qualified cloud providers.
The data processed via the chatbot is used exclusively to:
provide support and automated response services;
enable us to monitor and improve the use of the chatbot on our website.
The data is not used by the provider to train general artificial intelligence models for third parties, but only to provide the service dedicated to us, in compliance with existing contractual agreements.
Legal Basis for Processing
The legal basis for processing personal data via the chatbot may consist of:
execution of pre-contractual or contractual measures (Article 6, paragraph 1, letter b) GDPR), when the chatbot is used to provide information or assistance in relation to products or services requested by you;
legitimate interest of the Data Controller (Article 6, paragraph 1, letter f) GDPR) in improving the efficiency of support and the browsing experience on the site, while respecting your fundamental rights and freedoms;
consent (Article 6, paragraph 1, letter a) GDPR), if the chatbot is used for additional purposes, such as marketing or profiling, where applicable.
The specific legal basis applicable to the different purposes will be indicated in the relevant sections of this policy.
Retention Period
Personal data processed via the chatbot are retained for the time strictly necessary to:
manage your requests and provide customer support;
Comply with any legal obligations or defend our rights in court.
After this period, the data may be deleted, anonymized, or made no longer traceable to the user, in accordance with our internal policies and agreements with ChatbotAI.
Rights of the data subject
As a data subject, you have the right to:
obtain confirmation as to whether or not personal data concerning you is being processed and, if so, to access it;
request the rectification or updating of inaccurate or incomplete data;
request the deletion of personal data in the cases provided for by law;
request the restriction of processing.
of the processing;
object, in whole or in part, to processing based on legitimate interest;
request data portability, where applicable;
withdraw the consent given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise your rights in relation to the data processed via the chatbot, you can contact us at the contact details indicated in this policy. We may, if necessary, coordinate activities with ChatbotAI as our data processor.
Cookies and similar technologies used by the ChatbotAI widget
Our website integrates a chatbot/virtual assistant widget provided by a third-party service called "ChatbotAI."
The widget may use cookies and similar technologies (e.g., local storage, session storage) for its operation.
In particular, these technologies may be used to:
maintain the chat session active while browsing between pages;
remember whether the user has already opened or closed the widget;
improve the performance and security of the chat service.
Depending on the provider's technical configuration, the cookies/tools used by the widget may fall into the following categories:
Strictly necessary cookies: These are necessary for the proper functioning of the chat widget (e.g., session management, prevention of abuse or misuse). These cookies are generally set without consent, as they are essential to provide the service requested by the user (e.g., starting a chat conversation).
Analytics or functional cookies: If provided by the provider, these cookies may be used to collect aggregate information on the use of the chatbot (e.g., number of conversations, response times) in order to improve the service. In this case, these cookies will only be activated with your consent via the cookie management banner, where required by applicable law.
The updated list of cookies used by the site, including those possibly linked to the ChatbotAI widget, is available in the dedicated section of this cookie policy/in our consent management tool (cookie banner), where you can:
view the categories of cookies used;
change your preferences at any time;
revoke any consent previously given.
For more information on how the chatbot processes your personal data, please see the ChatbotAI section of our Privacy Policy.
Personal Data processed: Trackers.
Experience
This Website uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.
Trackers managed by third parties
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Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualisation service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
Measurement
This Website uses Trackers to measure traffic and analyze User behavior to improve the Service.
Trackers managed by third parties
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Google Analytics 4 (Google Ireland Limited)
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: number of Users, session statistics, Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt out.
Trackers duration:
- _ga: 2 years
- _ga_*: 2 years
Marketing
This Website uses Trackers to deliver personalised ads or marketing content, and to measure their performance.
Trackers managed by third parties
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Facebook Remarketing (Meta Platforms Ireland Limited)
Facebook Remarketing is a remarketing and behavioural targeting service provided by Meta Platforms Ireland Limited that connects the activity of this Website with the Facebook advertising network.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt out.
Trackers duration:
- _fbp: 3 months
- datr: 2 years
- lastExternalReferrer: duration of the session
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Google Signals (Google Ireland Limited)
This Website uses Google Signals, a feature of Google Analytics, which will associate the visitation information that it collects from this Website with Google information from accounts of signed-in Google-account users who have consented to this association for the purpose of ads personalisation. This Google information may include User location, search history, YouTube history and Data from sites that partner with Google – and is used to provide aggregated and anonymised insights into Users' cross device behaviours.
If a User falls under the described association, they may access and/or delete such Data via My Activity provided by Google.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
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LinkedIn conversion tracking (LinkedIn Insight Tag) (LinkedIn Corporation)
LinkedIn conversion tracking (LinkedIn Insight Tag) is an analytics and behavioural targeting service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on this Website. The LinkedIn Insight Tag tracks conversions that can be attributed to LinkedIn ads and enables to target groups of Users on the base of their past use of this Website.
Users may opt out of behavioural targeting features through their device settings, their LinkedIn account settings or by visiting the AdChoices opt-out page.
Personal Data processed: device information, Trackers and Usage Data.
Place of processing: United States – Privacy Policy – Opt out.
Trackers duration:
- AnalyticsSyncHistory: 1 month
- JSESSIONID: duration of the session
- UserMatchHistory: 1 month
- bcookie: 1 year
- bscookie: 1 year
- lang: duration of the session
- li_gc: 7 months
- lidc: 1 day
- lms_ads: 1 month
- lms_analytics: 1 month
- sdui_ver: 1 day
How to manage preferences and provide or withdraw consent on this Website
Whenever the use of Trackers is based on consent, users can provide or withdraw such consent by setting or updating their preferences via the relevant privacy choices panel available on this Website.
With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
How to control or delete Cookies and similar technologies via your device settings
Users may use their own browser settings to:
- See what Cookies or other similar technologies have been set on the device;
- Block Cookies or similar technologies;
- Clear Cookies or similar technologies from the browser.
The browser settings, however, do not allow granular control of consent by category.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
How to opt out of interest-based advertising
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Consequences of denying consent
Users are free to decide whether or not to grant consent. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, in the absence of the User's consent, the Owner may be unable to provide related features.
Owner and Data Controller
Unigasket S.r.l. Sede - Via Lombardia, 16 - 24060 Villongo (BG) - Tel: +39 (0) 35 925032
Gestore del Trattamento dei Dati
Officine Digitali Italiane srl
Via Dalmine 10/a, 24035 Curno (BG)
info@officinedigitaliitaliane.it
Owner contact email: commerciale@unigasket.it
Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.