This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner.
This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
This Application uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.
This Application uses Trackers to measure traffic and analyze User behavior to improve the Service.
This Application uses Trackers to deliver personalized ads or marketing content, and to measure their performance.
Whenever the use of Trackers is based on consent, users can provide or withdraw such consent by setting or updating their preferences via the relevant privacy choices panel available on this Application.
With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
Users may use their own browser settings to:
The browser settings, however, do not allow granular control of consent by category.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Application to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.
The Partners of Manchesters and
Manchesters and
Manchester Durman
19 to 21 Limpsfield Road
Sanderstead
South Croydon
Surrey CR2 9LA UK. The Partners are James Manchester and Andrew Durman and the Data Control Officer is James Manchester
Manchester Durman is a trading name of Manchesters Solicitors, authorised and regulated by the Solicitors Regulation Authority under SRA no. 58391
Manchester Durman estate agents is regulated by the Property Redress Scheme under member no. 4386.
Privacy Policy of Manchesters Solicitors, trading as Manchester Durman.
Introduction
We are committed to protecting your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we handle your information when you interact with us, whether through our website, as a client, or in other ways. If you have any questions, please contact our Data Protection Officer using the details provided at the end of this policy.
What is personal data?
Personal data refers to any information that can identify you as an individual, either directly or indirectly when combined with other data. This includes basic details like your name or contact information, as well as more sensitive details such as financial records or health information.
What personal information do we collect about you?
As a law firm specialising in non-contentious private client matters such as Wills, probate, lasting powers of attorney, and residential property law, we collect various types of personal data necessary for our services. This may include your name, address, email, phone number, date of birth, financial details, identification documents, and sensitive data like health information (e.g., for lasting powers of attorney) or details about family circumstances or source of funds and wealth. We obtain this information from you directly, from third parties involved in your matter (such as other professionals or family members with your consent), or through public sources where relevant. Our website may also automatically collect usage data, like IP addresses or browser details, via cookies or similar technologies—please refer to our Cookie Policy for more information.
How do we collect data?
We gather data through direct interactions, such as when you fill out forms on our website, email us, call our office, or engage us for legal services. This includes initial inquiries, signing contracts, providing instructions during your matter, or attending meetings. We may also receive data from external sources, like referring professionals or regulatory bodies, always ensuring it aligns with data protection requirements.
How will we use the information that we collect?
We use your data primarily to provide our legal services, manage your instructions, and fulfill our professional obligations. This includes preparing documents, communicating with you, verifying your identity to comply with anti-money laundering rules, and handling payments. We may also use it for internal purposes like auditing, improving our services, or sending you updates about legal changes relevant to your interests, unless you opt out. Please note that, as a firm regulated by the Solicitors Regulation Authority (SRA), we may be required to allow the SRA to inspect client files and data for regulatory purposes, such as audits or investigations.
What is the legal basis for processing your personal data?
We process your data based on several lawful grounds:
To perform our contract with you or take steps before entering a contract (e.g., providing a quote).
To comply with legal obligations, including those under SRA rules, anti-money laundering laws, and court requirements.
With your consent, for specific purposes like marketing or processing sensitive health data.
For our legitimate interests, such as maintaining records for quality control or defending potential claims, provided this does not override your rights.
For sensitive (special category) data, we rely on explicit consent or other bases like establishing legal claims.
Marketing
We may use your contact details to inform you about our services, events, or legal updates that we believe may interest you. You can opt out at any time by contacting us, and we will not use your data for marketing if you have not consented or if you withdraw consent. We retain marketing preferences for a reasonable period to honour your choices.
Do we disclose your information to anyone else?
We share data only when necessary, such as with barristers, experts, courts, or other parties involved in your legal matter. We may also engage third-party service providers for IT support, document storage, or compliance checks, ensuring they are bound by contracts to protect your data. In rare cases, we disclose information to regulators like the SRA (Solicitors Regulation Authority) via secure web links, law enforcement, or in the event of a firm merger. We do not sell your data and take steps to ensure any international transfers comply with UK GDPR safeguards.
How do you keep my information secure?
We implement robust security measures, including encryption for electronic data, secure storage for physical files, access controls, and regular staff training on data protection. We verify identities before sharing information and monitor for potential breaches. While no system is infallible, we strive to minimize risks and notify you and authorities if a breach occurs that affects your rights.
How long will you retain my data for?
We keep data only as long as necessary for the purposes collected, including legal and regulatory requirements. For client files, we typically retain information for at least 6 years after a matter concludes, or longer (e.g., 15 years for Wills or probate) to meet SRA standards and potential future needs like claims. Once no longer needed, we securely delete or anonymize it.
Contact us for details on specific retention periods.
What are your rights?
Under UK GDPR, you have rights regarding your data, including:Access: Request a copy of your data.
Rectification: Correct inaccurate information.
Erasure: Ask for deletion in certain circumstances (though legal obligations may prevent this).
Restriction: Limit processing while issues are resolved.
Portability: Receive your data in a transferable format.
Objection: Challenge processing based on legitimate interests or for marketing.
These rights are not absolute and depend on the context. To exercise them, contact our Data Protection Officer—we respond within one month, free of charge unless requests are excessive.If dissatisfied, you can complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
Review
We review this policy periodically to reflect changes in our practices or laws. Updates will be posted on our website, with the date of the last revision noted below. Significant changes may be notified directly if we hold your contact details.
Who are we and how to contact us?
Manchester Durman (a trading name of Manchesters Solicitors) is a two-partner law firm regulated by the Solicitors Regulation Authority (SRA) under number 58391. The partners are James Manchester and Andrew Durman.We are the data controller for your personal data.Address: 19 to 21 Limpsfield Road, Sanderstead, South Croydon, Surrey CR2 9LA, UK.Data Protection Officer: James ManchesterEmail: james@manchesterdurman.com
Phone: 020 8651 3118
For complaints or further advice, contact the ICO.Last updated: February 14, 2022
Owner contact email: james@manchesterdurman.com
Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.