Welcome to the privacy policy of IGEA S.p.A.. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.
Latest update: March 18, 2026
Summary
Data we collect automatically
We automatically collect data from you for example when you visit IGEA S.p.A..
Registration and authentication provided directly by IGEA S.p.A.
User database management
Owner and Data Controller
IGEA SPA Via Parmenide n. 10/A, 41012 Carpi (MO), Italy
Enrico Bergamini is contact person for data processing
Avv. Mario Gavioli is Data Protection Officer
Via Canalino n. 6, 41121 Modena, Italy
Tel. e Fax: +39 059. 217152
e-mail: avvmario.gavioli@hotmail.it
PEC: mario.gavioli@ordineavvmodena.it
Owner contact email: privacy@igeamedical.com
Type of Data we collect
Among the types of Personal Data that IGEA S.p.A. collects, by itself or through third parties, there are:
Usage Data
geographic position
first name
last name
email address
phone number
various types of Data
Tracker
answers to questions
clicks
keypress events
motion sensor events
mouse movements
scroll position
touch events
number of Users
city
device information
session statistics
latitude (of city)
longitude (of city)
browser information
Tax ID
billing address
gender
date of birth
physical address
language
country
invoicing information
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using IGEA S.p.A. Unless specified otherwise, all Data requested by IGEA S.p.A. is mandatory and failure to provide this Data may make it impossible for IGEA S.p.A. to provide its services. In cases where IGEA S.p.A. specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by IGEA S.p.A. or by the owners of third-party services used by IGEA S.p.A. serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through IGEA S.p.A.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of IGEA S.p.A. (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Tag Management
Location-based interactions
Contacting the User
Displaying content from external platforms
Heat mapping and session recording
Data transfer outside the EU
Advertising
Analytics
Data transfer outside of the UK
Handling payments
Traffic optimization and distribution
Infrastructure monitoring
SPAM protection
Registration and authentication provided directly by IGEA S.p.A.
User database management
Selling goods and services online
Detailed information on the processing of Personal Data
Advertising
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on IGEA S.p.A, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Google Ads conversion tracking
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on IGEA S.p.A.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics) with anonymized IP
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Tracker +1
Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of IGEA S.p.A, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of IGEA S.p.A, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
Datasmart is a software tool from DataSmart Italia designed for data analysis and management control, capable of guiding users toward clear and well-defined results.
Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes.
By filling in the contact form with their Data, the User authorizes IGEA S.p.A. to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed:
email address
first name
last name
phone number
various types of Data
Service provided by:
IGEA S.p.A.
Hire of medical equipment
The Privacy Code provides the protection of persons and other subjects regarding the processing of personal data. This treatment will be based on principles of correctness, lawfulness and transparency, protecting your privacy and your rights.
According to article 13 of the Privacy Code, we provide the following information:
A) The processing of the data you supply will be carried out through a computerised system and / or collection of paper documentation for the following purpose: hire of medical equipment for bone stimulation, and will be retained until the end of therapy, as well as for the fulfilment of all fiscal purposes; B) The provision of data is mandatory and the failure to provide them will make it impossible to carry out the rental contract; C) The provision of the requested service may include sending scientific material on the characteristics of the medical device and therapy for informational purposes to the interested party; D) E-Commerce: When placing an online order, digital payment methods are available. The personal data provided by the user will be used by Igea S.p.a. for the execution and processing of orders and payment transactions made online. Igea S.p.a. does not come into possession of the numerical codes of your credit card. The legal basis applicable for these data processing operations is Article 6, paragraph 1, letter b) of the GDPR. In order to process the payment transactions, Igea S.p.a. may transmit the relevant data to the appointed payment service provider, who will process this data for making payments. Igea S.p.a. will retain the information relating to each purchase /rental made through e-Commerce for 10 years from the date of the purchase/rental, to fulfil legal obligations regarding taxation and conservation of corporate documents. The personal data contained in your account will be stored until you have decided to close your account.
Phone contact
Company: IGEA S.p.A.
Personal Data processed: phone number
Users that provided their phone number might be contacted for commercial or promotional purposes related to IGEA S.p.A, as well as for fulfilling support requests.
Personal Data processed:
phone number
Service provided by:
IGEA S.p.A.
Contact form (I-ONE)
By filling in the contact form with their Data, the User authorizes IGEA S.p.A. to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: email address; first name; last name; phone number.
Contact Form (OsteoSpine)
By filling in the contact form with their Data, the User authorizes IGEA S.p.A. to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: email address; first name; last name; phone number.
Contact form (Trauma)
By filling in the contact form with their Data, the User authorizes IGEA S.p.A. to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: email address; first name; last name; phone number.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of IGEA S.p.A. and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps widget
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Tracker +1
Google Maps is a maps visualization service provided by Google Ireland Limited that allows IGEA S.p.A. to incorporate content of this kind on its pages.
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows IGEA S.p.A. to incorporate content of this kind on its pages.
Personal Data processed:
Usage Data
various types of Data as specified in the privacy policy of the service
Unless otherwise specified, IGEA S.p.A. processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. IGEA S.p.A. isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Nexi
The easiest way to enable an e-commerce site to receive payments, without having to worry about handling sensitive customer data. The customer remains on the merchant's e-commerce site until the point of checkout. The customer is then redirected to the secure Nexi environment to make payment. The merchant does not need to handle any sensitive data.
Personal data collected: different types of data as specified in Nexi's privacy policy. Place of treatment: view Nexi's privacy policy.
Heat mapping and session recording
Heat mapping services are used to display the areas of IGEA S.p.A. that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Smartlook
Company: Smartsupp.com, s.r.o.
Place of processing: Czech Republic
Personal Data processed: Tracker +2
Smartlook is a session recording and heat mapping service provided by Smartsupp.com, s.r.o.
Personal Data processed:
Tracker
Usage Data
various types of Data as specified in the privacy policy of the service
This type of service allows IGEA S.p.A. to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of IGEA S.p.A.
New Relic
Company: New Relic
Place of processing: United States
Personal Data processed: Trackers +2
New Relic is a monitoring service provided by New Relic Inc.
The way New Relic is integrated means that it filters all traffic of IGEA S.p.A, i.e., communication between the Application and the User's browser or device, while also allowing analytical data on IGEA S.p.A. to be collected.
Personal Data processed:
Trackers
Usage Data
various types of Data as specified in the privacy policy of the service
IGEA S.p.A. may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by IGEA S.p.A.
The geographic location of the User is determined in a manner that isn't continuous, either at the specific request of the User or when the User doesn't point out its current location in the appropriate field and allows the application to detect the position automatically.
Personal Data processed:
geographic position
Service provided by:
IGEA S.p.A.
Registration and authentication provided directly by IGEA S.p.A.
By registering or authenticating, Users allow IGEA S.p.A. to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration
Company: IGEA S.p.A.
Personal Data processed: billing address +5
The User registers by filling out the registration form and providing the Personal Data directly to IGEA S.p.A.
Personal Data processed:
billing address
email address
first name
last name
phone number
Tax ID
Service provided by:
IGEA S.p.A.
Selling goods and services online
This type of service helps the Owner to sell goods, provide services or monetize online content. To this end, the services listed below may for instance allow the Owner to process payments, set up subscription models, track orders, and manage deliveries.
Sendcloud
Company: IGEA S.p.A.
Personal Data processed: Trackers
Sendcloud es una herramienta de software diseñada para que las empresas simplifiquen el proceso de envío de paquetes. Conecta las tiendas online con los transportistas y ofrece funciones como la impresión de etiquetas, opciones de envío con varios transportistas, seguimiento de paquetes, gestión de devoluciones y mucho más.
This type of service analyzes the traffic of IGEA S.p.A, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Google reCAPTCHA
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: answers to questions +8
Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
This type of service helps the Owner to manage the tags or scripts needed on IGEA S.p.A. in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Usage Data
Google Tag Manager is a tag management service provided by Google Ireland Limited.
This type of service allows IGEA S.p.A. to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between IGEA S.p.A. and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare
Company: Cloudflare Inc.
Place of processing: United States
Personal Data processed: Trackers
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through IGEA S.p.A, i.e., communication between IGEA S.p.A. and the User's browser, while also allowing analytical data from IGEA S.p.A. to be collected.
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to IGEA S.p.A, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving IGEA S.p.A.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on IGEA S.p.A.
ZOHO CRM
Company: Zoho Corporation GMBH
Place of processing: Germany
Personal Data processed: city +13
ZOHO CRM is a User database management service provided by Zoho Corporation GMBH.
Personal Data processed:
city
country
date of birth
email address
first name
gender
invoicing information
language
last name
phone number
physical address
Trackers
Usage Data
various types of Data as specified in the privacy policy of the service
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by
any of the services listed in this document, Users may learn more on
how to generally opt out of interest-based advertising within the
dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by IGEA S.p.A. depends on the payment system used.
Cookie Policy
IGEA S.p.A. uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users in the European Union
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Transfer of Personal Data outside of the European Union
Data transfer to countries that guarantee European standards
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out according to an adequacy decision of the European Commission.
The European Commission adopts adequacy decisions for specific countries whenever it considers that country to possess and provide Personal Data protection standards comparable to those set forth by EU data protection legislation. Users can find an updated list of all adequacy decisions issued on the European Commission's website.
Transfer of Personal Data outside of the United Kingdom
Data transfers according to a UK adequacy regulation
If this is the legal basis, the transfer of Personal Data from the UK to third countries may take place according to a so called “adequacy regulation” of the UK Government.
The UK Government adopts adequacy regulations for specific countries or territories whenever such countries or territories guarantee Personal Data protection standards comparable to those set forth by UK data protection legislation. Users can find an updated list of all adequacy regulations on the website of the Information Commissioner’s Office (ICO).
Data transfer abroad based on standard contractual clauses (UK)
If this is the legal basis, the transfer of Personal Data from the UK to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation, which are recognized as valid also under UK law. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of IGEA S.p.A. or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, IGEA S.p.A. may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, IGEA S.p.A. and any third-party services may collect files that record interaction with IGEA S.p.A. (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within IGEA S.p.A. and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through IGEA S.p.A. (or third-party services employed in IGEA S.p.A.), which can include: the IP addresses or domain names of the computers utilized by the Users who use IGEA S.p.A, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using IGEA S.p.A. who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of IGEA S.p.A. The Data Controller, unless otherwise specified, is the Owner of IGEA S.p.A.
IGEA S.p.A. (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by IGEA S.p.A. as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This policy relates solely to IGEA S.p.A, if not stated otherwise within this document.
