Privacy Policy
Last update: May 13, 2020
We, Simvoly Applications Ltd. (“Simvoly”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Simvoly users and visitors of our websites as to the purpose, type and extent of the processing of personal information. Our websites and services are constantly being revised and improved.
By using any of Simvoly’s Services, you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit Simvoly?
When registering on Simvoly, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Simvoly, you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.
The email address shall be used to send notifications regarding the Simvoly website to the user. These notifications include for example login data, information, announcements etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications.
Information you share with us in connection with surveys, contests or promotions.
When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including via technologies like cookies).
We receive information from Third Party Services (like from our payment processor when submitting a payment, via our live chat software, etc.)
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer our site and for internal operations, including troubleshooting;
To improve our services by analyzing the behavior in the platform and websites and provide a better user experience. We usually do this based on anonymous, pseudonymized, or aggregated information that does not focus on you individually.
To send periodic emails products and services that might interest you and improve your overall experience with the platform.
To follow up with them after correspondence (live chat, email or phone inquiries)
To ensure the security and integrity of our Services.
As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;
Carry out retargeting advertising.
To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.
When connecting Google Calendar application to an operator in your Booking & Appointments section in the CRM, you agree with us being able to add and remove events from your selected calendar upon setup.
We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on.
If you are a User, see our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf
How do we share your information?
The data of Simvoly Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
We are legally obligated to do so
In order to fulfill contractual services for the Simvoly user and/or in order to enforce the rights and obligations of these terms of use and the corresponding contractual relationship between the Simvoly user and Simvoly.
In order to perform the Simvoly service, it may be necessary for Simvoly to employ the use of third party services. In that case, data may be shared with the list of companies in Annex A
Your Rights
You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at privacy@simvoly.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here
You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.
Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.
The content on your Simvoly website
All information that you put on your Simvoly website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Simvoly.
Administrative access to your Simvoly website
Please be aware that Simvoly team members are also authorized in specific situations to access the administrative section of your Simvoly website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Simvoly site, including all password-protected areas.
We use cookies to:
Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.
Understand and save user's preferences for future visits
Keep track of advertisements
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
Third-Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about Simvoly and the cookies, please go to our Cookie Policy.
Third-party services
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
To see all the services that we use, scroll down to Annex A.
End Users’ personal information
Our customers who have created a site using Simvoly are responsible for what they do with the personal information they collect, directly or through Simvoly, about their End Users. This section is directed to such customers.
a. Your relationship with End Users
If you’re one of our Users, you will collect personal information about your End Users. For example, during checkout you may ask your End Users to provide their name, address, email address, and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.
You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Simvoly functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post -
You must publish your own privacy and cookie policy and comply with them.
We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Simvoly functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.
b. End-User payment information
Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.
Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).
We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Simvoly Applications Ltd. - BG203856012
24 Gotse Delchev str.
Varna, Bulgaria
contact@simvoly.com
Annex A
Amazon Web Services (AWS)
https://aws.amazon.com/privacy/
All of Simvoly’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.
Google Analytics
https://policies.google.com/privacy
Analytics of how users are using our website
Google Calendar
https://policies.google.com/privacy
Create or delete events via the booking functionality
Facebook
https://www.facebook.com/privacy/explanation
Facebook is used for re-targeting of customers
Braintree
https://www.braintreepayments.com/legal/braintree-privacy-policy
Used for payments on all plans or payment forms
Intercom
https://www.intercom.com/terms-and-policies#privacy
To provide live chat support and notify for product updates
ConvertFox
https://convertfox.com/privacy
To provide live chat support and notify for product updates
ZohoMail
https://www.zoho.eu/privacy.html
Used for email correspondence
FreshDesk
https://www.freshworks.com/privacy/
For ticketing and support
Mailerlite
https://www.mailerlite.com/privacy-policy
For email marketing and notifications for product updates
Google Adwords
https://policies.google.com/privacy
For PPC campaigns
Calendly
https://calendly.com/pages/privacy
For meetings scheduling