This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.
This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.
This Website uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.
This Website uses Trackers to deliver personalised ads or marketing content, and to measure their performance.
Whenever the use of Trackers is based on consent, users can provide or withdraw such consent by setting or updating their preferences via the relevant privacy choices panel available on this Website.
With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
Users may use their own browser settings to:
The browser settings, however, do not allow granular control of consent by category.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Users are free to decide whether or not to grant consent. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, in the absence of the User's consent, the Owner may be unable to provide related features.
The Partners of Hannah James Estate Agents
Andrew Durman and James Manchester
19-21 Limpsfield Road
Sanderstead
South Croydon CR2 9LA
Email: James@ManchesterDurman.com
Tel. 020 8651 3118
Hannah James Estates is a trading name of Manchesters Solicitors authorised and regulated by the SRA under
SRA no. 58391
Hannah James Estates Privacy Policy
Introduction
Hannah James Estates is a trading name of Manchesters Solicitors, authorised and regulated by the SRA (Solicitors Regulation Authority) under No.58391 and for purely estate agency related activity by the Property Redress Scheme (PRS) under no. 4386.
We are dedicated to safeguarding your personal data in line with UK data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy outlines our approach to managing your information when you engage with us, whether via our website, as a client for property services, or through other interactions. Should you have queries, please reach out to our Data Protection Officer using the contact information at the policy's end.
What is personal data?
Personal data encompasses any details that can identify you individually, either on its own or when linked with other information. This covers everyday details such as your name or contact information, along with more detailed elements like financial status or property-related data.
What personal information do we collect about you?
As an estate agency focusing on property sales, purchases, and lettings, we gather essential personal data to deliver our services. This may include your name, address, email address, telephone numbers, date of birth, nationality, financial details (such as bank statements or proof of funds, and proof of source of funds and wealth), identification documents (like passports or driving licenses), proof of address (e.g., recent utility bills), and address history.
For marketing purposes, we may also handle photographs of properties, which could include incidental personal elements.We source this information directly from you, from involved third parties (with your permission, such as referrers or family), or from public records as needed. Our website might automatically capture usage data, including IP addresses or device information, through cookies or comparable tools—see our Cookie Policy for details.
How do we collect data?
We acquire data via direct engagements, like completing online forms, emailing us, calling our office, or instructing us for property-related services. This encompasses initial enquiries, booking viewings, signing agreements, supplying details during transactions, or participating in meetings. We could also obtain data from external sources, such as credit reference agencies for checks or regulatory entities, ensuring compliance with data protection standards.
How will we use the information that we collect?
We utilise your data mainly to offer our estate agency services, handle your requests, and meet professional duties. This involves arranging viewings, negotiating offers, conducting identity and anti-money laundering verifications, processing payments, and managing lettings or sales. We might also employ it for internal tasks like record-keeping, service enhancement, or notifying you of property market updates relevant to your preferences, subject to your opt-out choice. Note that, as an entity regulated by the Property Redress Scheme (PRS), and the Solicitors Regulation Authority (SRA) we may need to permit the PRS and SRA access to client and applicant records and data for oversight activities, including complaint resolutions or audits.
What is the legal basis for processing your personal data?
Our data processing relies on various lawful foundations:
To execute our agreement with you or prepare for one (e.g., issuing a valuation and to market and negotiate a sale or letting, and to conduct a sale or letting).
To adhere to legal duties, encompassing PRS and SRA guidelines, anti-money laundering requirements, and statutory obligations.
With your approval, for particular activities like direct marketing or handling sensitive details.
For our valid interests, such as maintaining transaction logs for quality assurance or addressing potential disputes, as long as this doesn't infringe on your rights.
For any sensitive data, we depend on explicit consent or alternatives like fulfilling legal requirements.
Marketing
We could use your contact information to update you on our offerings, property listings, or market insights we think you'll find useful. You may withdraw consent anytime by contacting us, and we won't process your data for marketing without your agreement or if you revoke it.
We maintain marketing records briefly to respect your preferences.
Do we disclose your information to anyone else?
We share data only as required, for instance with potential buyers, sellers, landlords, tenants, or professionals like surveyors, mortgage advisors, or conveyancers linked to your transaction. We may involve external providers for services such as IT, storage, or compliance verifications, with the PRS, SRA or HM Revenue and Customs, with agreements ensuring data security. Occasionally, we release information to regulators like the PRS, or SRA, authorities, or during business transitions. We never sell your data and apply UK GDPR protections for any overseas transfers.
How do you keep my information secure?
We employ strong safeguards, such as data encryption, secure file storage, restricted access, and ongoing staff education on privacy. We confirm identities prior to disclosures and watch for breaches. Although absolute security isn't possible, we work to reduce threats and alert you plus regulators if a high-risk incident happens.
How long will you retain my data for?
We hold data solely for the duration needed for its original purposes, factoring in legal and regulatory needs. For property transaction records, we generally keep information for a minimum of 6 years post-completion, or extended periods for certain documents to align with PRS expectations and future necessities like queries. After this, we safely erase or anonymize it. Contact us for specifics on retention timelines.
What are your rights?
Pursuant to UK GDPR, you possess rights over your data, such as:
Access: Obtain a copy of your data.
Rectification: Amend incorrect details.
Erasure: Seek deletion under specific conditions (legal mandates might restrict this).
Restriction: Pause processing during resolutions.
Portability: Get your data in a portable form.
Objection: Contest processing on legitimate interest grounds or for marketing.
These aren't unlimited and vary by situation. To invoke them, contact our Data Protection Officer—we reply within a month, at no cost unless requests are unreasonable.
If unhappy, you can escalate to the Information Commissioner's Office (ICO) via www.ico.org.uk.
Review
We periodically assess this policy to account for operational or legal shifts. Revisions appear on our website, noting the last update date below. Major alterations may prompt direct notifications if we have your details.
Who are we and how to contact us?
Hannah James Estates (a trading name of Manchesters Solicitors) is a partnership estate agency regulated by the Property Redress Scheme (PRS) under membership number 4386.for purely estate agency regulated activity and by the SRA for AML purposes.
The partners are James Manchester and Andrew Durman. We serve as the data controller for your personal data. Address: 19 to 21 Limpsfield Road, Sanderstead, South Croydon, Surrey CR2 9LA, UK.Data Protection Officer: James Manchester
Email: james@manchesterdurman.com
and telephone: 020 8651 3118
For concerns or additional guidance, reach out to the ICO.Last updated: February 14, 2022
Owner contact email: James@ManchesterDurman.com
Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.