Privacy Policy of Notruf+

Welcome to the privacy policy of Notruf+. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.

Latest update: October 28, 2025

Summary

Data we collect automatically

We automatically collect data from you for example when you visit Notruf+.

  • geographic position
  • device information
  • number of Users
  • number of sessions
  • +14

Trusted third parties help us to process it

  • Google Ireland Limited

How we use them

  • Location-based interactions
  • Analytics
  • Device permissions for Personal Data access

Data you give to us

We collect the data you give to us for example when you sign up for our newsletter.

  • email address
  • various types of Data
  • first name
  • last name
  • +2

How we use them

  • Contacting the User
  • Further information about Personal Data
  • Registration and authentication provided directly by Notruf+

Owner and Data Controller

Bayerisches Rotes Kreuz, K. d. ö. R.
Kompetenz- und Koordinierungszentrum
Grenzüberschreitender Rettungsdienst
Eschlkamerstr. 34
93437 Furth im Wald
T +49 (0) 9973 80 56 74 - 300
E notrufplus@brk.de

Owner contact email: notrufplus@brk.de

Type of Data we collect

Among the types of Personal Data that Notruf+ collects, by itself or through third parties, there are:

  • geographic position
  • device information
  • number of Users
  • number of sessions
  • session duration
  • Application opens
  • Application updates
  • launches
  • operating systems
  • email address
  • Contacts permission
  • Precise location permission (continuous)
  • Precise location permission (non-continuous)
  • Approximate location permission (continuous)
  • Approximate location permission (non-continuous)
  • SMS permission
  • Photo Library permission
  • Call permission
  • Camera permission, without saving or recording
  • various types of Data
  • first name
  • last name
  • phone number
  • Social Security number (SSN)

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Notruf+.
Unless specified otherwise, all Data requested by Notruf+ is mandatory and failure to provide this Data may make it impossible for Notruf+ to provide its services. In cases where Notruf+ specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by Notruf+ or by the owners of third-party services used by Notruf+ serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document.

Users are responsible for any third-party Personal Data obtained, published or shared through Notruf+.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Notruf+ (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:

  • Location-based interactions
  • Analytics
  • Contacting the User
  • Device permissions for Personal Data access
  • Registration and authentication provided directly by Notruf+

Detailed information on the processing of Personal Data

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Ireland Limited

Google Analytics for Firebase (for apps)

Company: Google Ireland Limited

Place of processing: Ireland

Personal Data processed: Application opens +7

Google Analytics for Firebase (for apps) or Firebase Analytics is an analytics service provided by Google Ireland Limited. In order to understand Google's use of Data, consult Google's partner policy.

Firebase Analytics may share Data with other tools provided by Firebase, such as Crash Reporting, Authentication, Remote Config or Notifications. The User may check this privacy policy to find a detailed explanation about the other tools used by the Owner.

Notruf+ uses identifiers for mobile devices and technologies similar to cookies to run the Firebase Analytics service.

Users may opt-out of certain Firebase features through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Firebase related sections of this privacy policy, if available.

Personal Data processed:
  • Application opens
  • Application updates
  • device information
  • launches
  • number of sessions
  • number of Users
  • operating systems
  • session duration
Service provided by:

Contacting the User

Mailing list or newsletter

Personal Data processed: email address

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Notruf+. Your email address might also be added to this list as a result of signing up to Notruf+ or after making a purchase.

Personal Data processed:
  • email address

Device permissions for Personal Data access

Notruf+ requests certain permissions from Users that allow it to access the User's device Data as described below.

Device permissions for Personal Data access

Personal Data processed: Approximate location permission (continuous) +8

Notruf+ requests certain permissions from Users that allow it to access the User's device Data as summarized here and described within this document.

Personal Data processed:
  • Approximate location permission (continuous)
  • Approximate location permission (non-continuous)
  • Call permission
  • Camera permission, without saving or recording
  • Contacts permission
  • Photo Library permission
  • Precise location permission (continuous)
  • Precise location permission (non-continuous)
  • SMS permission

Location-based interactions

Geolocation

Personal Data processed: geographic position

Notruf+ may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by Notruf+.

Personal Data processed:
  • geographic position

Non-continuous geolocation

Personal Data processed: geographic position

Notruf+ may collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by Notruf+. The geographic location of the User is determined in a manner that isn't continuous, either at the specific request of the User or when the User doesn't point out its current location in the appropriate field and allows the application to detect the position automatically.

Personal Data processed:
  • geographic position

Registration and authentication provided directly by Notruf+

By registering or authenticating, Users allow Notruf+ to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.

Direct registration

Personal Data processed: email address +4

The User registers by filling out the registration form and providing the Personal Data directly to Notruf+.

Personal Data processed:
  • email address
  • first name
  • last name
  • phone number
  • Social Security number (SSN)

Further information about the processing of Personal Data

Access the address book

Notruf+ may request access to your address book.

Equal protection of User Data

Notruf+ shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

Personal Data collected through sources other than the User

The Owner of Notruf+ may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing. Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

Push notifications

Notruf+ may send push notifications to the User to achieve the purposes outlined in this privacy policy.

Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for Notruf+, some or all of the apps on the particular device. Users must be aware that disabling push notifications may negatively affect the utility of Notruf+.

Unique device identification

Notruf+ may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

User identification via a universally unique identifier (UUID)

Notruf+ may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users' preferences. This identifier is generated upon installation of this Application, it persists between Application launches and updates, but it is lost when the User deletes the Application. A reinstall generates a new UUID.

Further Information for Users in the European Union

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes.
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information about retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Notruf+ or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Notruf+ may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Notruf+ and any third-party services may collect files that record interaction with Notruf+ (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Notruf+ and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.