After every purchase, iubenda automatically generates and sends an invoice to the email address associated with your account (or a different one you specified).
Can’t open the invoices attached to the email?
We always send invoices by email, in both PDF and XML formats. Sometimes, our clients report that attachements don’t display correctly, or that formats are wrong.
When this occurs, unfortunately it has nothing to do with our sending, but with your email server. So there’s nothing we can do on our side. Luckily, you can easily download your invoices from your account. See below!
Download your invoices: Step-by-step
You can download your invoices together with a summary of active services and plans from within your account area:
- Log in to your account at iubenda.com;
- Go to your Account & Billing info page (see the tab towards the right side);
- Scroll down to the section “Billing history and invoices”;
- Click on PDF or XML formats in the table to download your invoices!
Please note:
- Invoices are generated and sent within 5 days of purchase.
- If you are using our multi-user accounts, only the team’s admin can access and manage the Account & Billing section of their related account, including invoices, payment methods, and more.
About Electronic Invoicing
Importante
Desde o dia 1º de janeiro de 2019, todas as faturas serão geradas em formato eletrônico. Clique aqui para acessar a seção sobre faturas eletrônicas.
O faturamento eletrônico entrou em vigor em 1º de janeiro de 2019, para empresas que operam na Itália. Portanto, começamos a emitir faturas eletrônicas para todos.
The actual electronic invoice is an XML file which is downloadable from the invoice section alongside the standard PDF invoice. Invoices will also be sent via email as per usual.
Também enviaremos todas as faturas eletrônicas para o SDI (Sistema di Interscambio ou Sistema de intercâmbio de fluxo de dados, em tradução livre) da Agenzia delle Entrate italiana (órgão correspondente à Receita Fderal), conforme necessário.
Novos campos: “Endereço de e-mail certificado” e “Código do destinatário da fatura eletrônica” são dois novos campos que aparecerão na fatura do usuário se um número de IVA tiver sido fornecido. Nenhum desses 2 campos é obrigatório.
What Does This Mean for Italy-Based and Non-Italy-Based Users
Non-Italy-based users: Your invoices will now be available in both electronic (xml) format and the usual pdf. You have no additional requirement and can ignore the two additional fields in the user invoice.
Italy-based users: So that we’re able to issue your upcoming invoices, you’ll need to provide at least one of the following important pieces of information:
- your certified email address (Italian → PEC – Posta Elettronica Certificata); or
- your recipient code for electronic invoicing (Italian → Codice Destinatario).
You can add this information by logging into your iubenda Account, clicking on “Review invoicing info” at the bottom of the page and filling in the corresponding fields.
* Please note that in order to make the above fields appear at first, you may need to remove your VAT number and enter it again.