Welcome to the privacy policy of Solucom d.o.o.. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.
Latest update: May 28, 2026
Summary
Data we collect automatically
We automatically collect data from you for example when you visit Solucom d.o.o..
Registration and authentication provided directly by Solucom d.o.o.
Registration and authentication
Data transfer outside the EU
Displaying content from external platforms
Owner and Data Controller
Solucom d.o.o. - Letaliska cesta 16A - 1000 Ljubljana - VAT: SI63772876
Owner contact email: info@solucom.si
Type of Data we collect
Among the types of Personal Data that Solucom d.o.o. collects, by itself or through third parties, there are:
Tracker
Usage Data
first name
last name
phone number
email address
name
username
payment info
physical address
company name
country
city
ZIP/Postal code
Data communicated while using the service
various types of Data
device information
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Solucom d.o.o. Unless specified otherwise, all Data requested by Solucom d.o.o. is mandatory and failure to provide this Data may make it impossible for Solucom d.o.o. to provide its services. In cases where Solucom d.o.o. specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by Solucom d.o.o. or by the owners of third-party services used by Solucom d.o.o. serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through Solucom d.o.o.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Solucom d.o.o. (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Analytics
Displaying content from external platforms
Contacting the User
User database management
Tag Management
Advertising
Managing data collection and online surveys
Connecting Data
Content commenting
Handling payments
Handling activities related to productivity
Collection of privacy-related preferences
Registration and authentication provided directly by Solucom d.o.o.
Registration and authentication
Remarketing and behavioral targeting
Data transfer outside the EU
Detailed information on the processing of Personal Data
Advertising
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on Solucom d.o.o, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside Solucom d.o.o. For more information, please check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Direct Email Marketing (DEM)
Company: Solucom d.o.o.
Personal Data processed: email address +2
Solucom d.o.o. uses the User Data to propose services and products provided by third parties or unrelated to the product or service provided by Solucom d.o.o.
Personal Data processed:
email address
first name
last name
Service provided by:
Solucom d.o.o.
Google Ads conversion tracking
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on Solucom d.o.o.
LinkedIn conversion tracking (LinkedIn Insight Tag) is an analytics and behavioral targeting service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on Solucom d.o.o. The LinkedIn Insight Tag tracks conversions that can be attributed to LinkedIn ads and enables to target groups of Users on the base of their past use of Solucom d.o.o.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics)
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Tracker +1
Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of Solucom d.o.o, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This type of service allows Solucom d.o.o. to collect and store Users’ preferences related to the collection, use, and processing of their personal information, as requested by the applicable privacy legislation.
iubenda Cookie Solution
Company: iubenda srl
Place of processing: Italy
Personal Data processed: Trackers
The iubenda Cookie Solution allows the Owner to collect and store Users’ preferences related to the processing of personal information, and in particular to the use of Cookies and other Trackers on Solucom d.o.o.
Personal Data processed: Data communicated while using the service +1
The iubenda Consent Solution allows to store and retrieve records of Users’ consent to the processing of Personal Data, and information and preferences expressed in relation to the provided consent.
In order to do so, it makes use of a Tracker that temporarily stores pending information on the User’s device until it is processed by the API. The Tracker (a browser feature called localStorage) is at that point deleted.
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
Zapier
Company: Zapier, Inc.
Place of processing: United States
Personal Data processed: email address +4
Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
By filling in the contact form with their Data, the User authorizes Solucom d.o.o. to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed:
email address
first name
last name
phone number
Service provided by:
Solucom d.o.o.
Phone contact
Company: Solucom d.o.o.
Personal Data processed: phone number
Users that provided their phone number might be contacted for commercial or promotional purposes related to Solucom d.o.o, as well as for fulfilling support requests.
Personal Data processed:
phone number
Service provided by:
Solucom d.o.o.
Mailing list or newsletter
Company: Solucom d.o.o.
Personal Data processed: email address +4
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Solucom d.o.o. Your email address might also be added to this list as a result of signing up to Solucom d.o.o. or after making a purchase.
Personal Data processed:
email address
first name
last name
phone number
Trackers
Service provided by:
Solucom d.o.o.
Content commenting
Content commenting services allow Users to make and publish their comments on the contents of Solucom d.o.o.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
Comment system managed directly
Company: Solucom d.o.o.
Personal Data processed: email address +3
Solucom d.o.o. has its own internal content comment system.
Personal Data processed:
email address
first name
last name
username
Service provided by:
Solucom d.o.o.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of Solucom d.o.o. and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Usage Data +1
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows Solucom d.o.o. to incorporate content of this kind on its pages.
Personal Data processed:
Usage Data
various types of Data as specified in the privacy policy of the service
Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows Solucom d.o.o. to incorporate content of this kind on its pages.
Gravatar is an image visualization service provided by Automattic Inc. that allows Solucom d.o.o. to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter's email address or parts of it may be sent to Gravatar - even if the commenter has not signed up for that service.
This type of service helps the Owner to manage tasks, collaboration and, in general, activities related to productivity. In using this type of service, Data of Users will be processed and may be retained, depending on the purpose of the activity in question.
These services may be integrated with a wide range of third-party services disclosed within this privacy policy to enable the Owner to import or export Data needed for the relative activity.
Google Sheets
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: city +10
Google Sheets is an online spreadsheet and collaboration service provided by Google Ireland Limited.
Unless otherwise specified, Solucom d.o.o. processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Solucom d.o.o. isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Payment by bank transfer
Company: Solucom d.o.o.
Personal Data processed: company name +4
In the event that the chosen payment method is a direct bank transfer to the current account indicated by Solucom d.o.o, the Owner will collect the payment details of the User, i. e. the current account number of the sender, the SWIFT code, the bank and the name of the sender. Such data will be collected and processed exclusively within the transaction and for billing purposes only.
Personal Data processed:
company name
first name
last name
payment info
physical address
Service provided by:
Solucom d.o.o.
PayPal
Company: PayPal Inc.
Place of processing: See the PayPal privacy policy
Personal Data processed: email address +4
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed:
email address
first name
last name
payment info
various types of Data as specified in the privacy policy of the service
This type of service allows Solucom d.o.o. to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.
These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.
Data provided via online forms, managed directly
Company: Solucom d.o.o.
Personal Data processed: email address +2
Solucom d.o.o. makes use of online forms that can be used to collect Data about Users.
Personal Data processed:
email address
last name
name
Service provided by:
Solucom d.o.o.
Registration and authentication
By registering or authenticating, Users allow Solucom d.o.o. to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, Solucom d.o.o. will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
Facebook Oauth
Company: Meta Platforms Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Facebook Oauth is a registration and authentication service provided by Meta Platforms Ireland Limited and is connected to the Facebook social network.
Registration and authentication provided directly by Solucom d.o.o.
By registering or authenticating, Users allow Solucom d.o.o. to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration
Company: Solucom d.o.o.
Personal Data processed: email address +2
The User registers by filling out the registration form and providing the Personal Data directly to Solucom d.o.o.
Personal Data processed:
email address
first name
last name
Service provided by:
Solucom d.o.o.
Remarketing and behavioral targeting
This type of service allows Solucom d.o.o. and its partners to inform, optimize and serve advertising based on past use of Solucom d.o.o. by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Google Ads Remarketing
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of Solucom d.o.o. with the Google Ads advertising network and the DoubleClick Cookie.
LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of Solucom d.o.o. with the LinkedIn advertising network.
This type of service helps the Owner to manage the tags or scripts needed on Solucom d.o.o. in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Google Tag Manager is a tag management service provided by Google Ireland Limited.
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to Solucom d.o.o, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving Solucom d.o.o.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on Solucom d.o.o.
ActiveCampaign
Company: ActiveCampaign, Inc.
Place of processing: United States
Personal Data processed: email address +2
ActiveCampaign is a User database management service provided by ActiveCampaign, Inc.
Personal Data processed:
email address
Trackers
various types of Data as specified in the privacy policy of the service
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by
any of the services listed in this document, Users may learn more on
how to generally opt out of interest-based advertising within the
dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Preference Cookies
Preference Cookies store the User preferences detected on Solucom d.o.o. in the local domain such as, for example, their timezone and region.
The Service is not directed to children under the age of 13
Users declare themselves to be adult according to their applicable legislation. Minors may use Solucom d.o.o. only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use Solucom d.o.o.
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Solucom d.o.o. depends on the payment system used.
Cookie Policy
Solucom d.o.o. uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users in the European Union
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Transfer of Personal Data outside of the European Union
Data transfer to countries that guarantee European standards
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out according to an adequacy decision of the European Commission.
The European Commission adopts adequacy decisions for specific countries whenever it considers that country to possess and provide Personal Data protection standards comparable to those set forth by EU data protection legislation. Users can find an updated list of all adequacy decisions issued on the European Commission's website.
Data transfer abroad based on standard contractual clauses
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Solucom d.o.o. or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, Solucom d.o.o. may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, Solucom d.o.o. and any third-party services may collect files that record interaction with Solucom d.o.o. (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Solucom d.o.o. and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through Solucom d.o.o. (or third-party services employed in Solucom d.o.o.), which can include: the IP addresses or domain names of the computers utilized by the Users who use Solucom d.o.o, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using Solucom d.o.o. who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Solucom d.o.o. The Data Controller, unless otherwise specified, is the Owner of Solucom d.o.o.
Solucom d.o.o. (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by Solucom d.o.o. as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This policy relates solely to Solucom d.o.o, if not stated otherwise within this document.
