Cookie Policy of AVOXI, Inc. Websites, Apps, and Services
This document informs Users about the technologies that help AVOXI, Inc. Websites, Apps, and Services to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with AVOXI, Inc. Websites, Apps, and Services.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
AVOXI, Inc. Websites, Apps, and Services uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.
To find more information dedicated to Californian consumers and their privacy rights, Users may read the privacy policy.
Activities strictly necessary for the operation of AVOXI, Inc. Websites, Apps, and Services and delivery of the Service
AVOXI, Inc. Websites, Apps, and Services uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
Third-party Trackers
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Managing landing and invitation pages
This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.
Unbounce (Unbounce Marketing Solutions Inc.)
Unbounce is a landing page management service provided by Unbounce Marketing Solutions Inc., that allows AVOXI, Inc. Websites, Apps, and Services to collect the email addresses of Users interested in its service.
Unbounce allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.
Personal Data processed: Cookies, email address and Usage Data.
Place of processing:
Canada
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Privacy Policy.
Other activities involving the use of Trackers
Basic interactions & functionalities
AVOXI, Inc. Websites, Apps, and Services uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.
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Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of AVOXI, Inc. Websites, Apps, and Services, for contacting and being contacted by AVOXI, Inc. Websites, Apps, and Services support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Snapengage Widget (TimZon, LLC.)
The Snapengage Widget is a service for interacting with the Snapengage live chat platform provided by TimZon, LLC.
Personal Data processed: Cookies and Usage Data.
Place of processing:
US
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Privacy Policy.
Experience enhancement
AVOXI, Inc. Websites, Apps, and Services uses Trackers to provide a personalized user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.
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Access to third-party accounts
This type of service allows AVOXI, Inc. Websites, Apps, and Services to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.
ZipWhip SMS
Privacy Policy
Revised and Effective: December 9, 2017
Version 2.3
Zipwhip, Inc. (“Company“) appreciates your trust and is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you what data we collect, why we do so, and what we do with it. It applies to the personal information we collect from users of our website located at https://www.zipwhip.com(the “Site“), our Application Program Interfaces (collectively the “API“), our downloadable software applications (to include mobile applications) (each, an “Application“), and online services available therein (the “Services“).
Questions; Contacting Company; Reporting Violations. If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or phone number:
Zipwhip, Inc.
1501 1st Ave South
Suite 500
Seattle, WA 98134
1-855-ZIPWHIP (947-9447)
Types of Data We Collect.
(a) We collect personal information from users or prospective customers during their use of the website, use of our products, or communication with our employees. This includes: (1) basic data passed during text message transmission (including, but not limited to, message content, photos, files, and message count/volume), (2) information entered in website forms or when creating or using accounts, (3) mobile device information including mobile devise identification, service provider, and location, (4) payment information, and (5) information or feedback provided through e-mail, voice, letter, or online posting. We also collect data (including phone number, transmission, and message data) from general text messaging users who send messages to users of Company Services.
(b) We also collect information using technology. We gather (1) clicking, browsing, and use data/patterns (including, but not limited to, information gathered through “cookies” and “pixel tags” as well as information about your IP address, browser, internet service provider, pages, operating system, date/time stamps, and clickstream data), (2) information about your mobile device, use of our app, or app performance and (3) information (via “pixel tags”) about how emails we have sent have been accessed. Third-party advertisers or data analytics providers also gather similar information and/or match this information to that from other sources.
Use of Your Information
(a) General Use. In general, personal information you submit to us is used to provide the Services, for our direct marketing purposes, to respond to requests that you make, or to aid us in serving you better. We will also use the information to contact you via e-mail or phone call for (1) phone number verification, (2) marketing/promotional purposes, (3) enrollment/activation activities, (5) response to your request/inquiry, (6) encouraging or enabling your use of the Services including, but not limited to, specific features, (7) billing inquiries, (8) to address possible inappropriate use, or at our Company”s discretion, (9) to provide users material updates related to the Services.
(b) User Feedback. If you provide us with feedback, we may post it on the Site or our blog from time to time. (We love to share positive customer experiences!) If we desire to post your full first and full last name along with the feedback, we will ensure that we obtain your consent prior to posting.
(c) Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information that makes the data personally identifiable to you or your business. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Disclosure of Your Personal Information. We disclose your personal information as described below and as described elsewhere in this Privacy Policy.
(a) Third Parties Designated by You. When you use the Services, the personal information you provide will be shared with the third parties that You designate to receive it (for example, the person you are texting).
(b) Third Party Service Providers. We may share your personal information with third party service providers: (1) to provide you with the Services that we offer you through our Site, (2) to enable message transmission, (3) to conduct quality assurance testing or audits, (4) for our own marketing purposes, (5) to facilitate enrollment and creation of accounts, (6) to provide technical support, (7) to facilitate data storage, (8) for billing, (9) to manage sales accounts, and/or (10) to provide other services to our Company. These third-party service providers are required to not use your personal information other than to provide the services requested by our Company.
(c) Public Profile. Profile information, such as your profile photo, name, and telephone number, may be shared between users of Zipwhip Services when communicating via text-enabled landlines.
(d) Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger or change in ownership of all or a portion of our business or assets.
(e) Marketing. Personal information will not be used for third party marketing purposes with the following exceptions: (1) Third party analytics companies or advertisers on our website may collect and use information via their own technical tools such as cookies. This policy does not apply to, and we are not responsible for, cookies used by analytics companies or in third party ads. We encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technologies. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.networkadvertising.org. And, (2) third parties may track and record user clicking/browsing data as related to retargeting display adds.
(f) Other Disclosures. Regardless of any choices you make regarding your personal information (as described below), our Company may disclose your personal information if it believes in good faith that such disclosure is necessary (i) in connection with any legal investigation; (ii) to comply with relevant laws or to respond to subpoenas or warrants served on Company; (iii) to protect or defend the rights or property of Company or users of the Application or Services; and/or (iv) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.
Your Choices Regarding Your Information. You have several choices regarding use of information on our Services:
(a) Email Communications. You may indicate a preference to stop receiving further marketing e-mail from us and may “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you service related communications.
(b) Changing Your Personal Information. You may change certain elements of personal information in your Account by logging into the Site. You may requested deletion of your personal information by us, and at our discretion, we may use commercially reasonable efforts to honor your request; but, please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.
Security of Your Personal information. Your security matters to us. We use a variety of security technologies and procedures designed to help protect your personal information from unauthorized access, use, or disclosure.
Information from Children. From time to time as part of a special Zipwhip promotion, such as “texting to Santa,” we may request information from children under 13 years of age. We will take all necessary steps to protect the privacy and safety of any child participating in these activities in accordance with the Children’s Online Privacy Protection Act (COPPA).
Obtaining Verifiable Parental Consent. We will use reasonable effort to obtain verifiable parental consent prior to the collection and use of personally identifiable information from children under 13. The method of parental consent verification may vary according to the event in which the child wishes to participate. Means of obtaining such consent may include, but are not limited to, offline consent such as printing and submitting a permission form by mail or fax or online consent that contains information that enables Zipwhip to verify the identity of the parent.
Parental Review. Zipwhip will allow parents to review any personal information collected from their children, based on verifying the identity of the consenting parent. Parents may revoke their consent and delete information collected from their children at their discretion. In such event, Zipwhip will then stop collecting, using, or disclosing information from that child, and will end that child’s participation in that event.
When Parental Consent is not Required. We do not require parental consent in order to collect and use information texted to Zipwhip to:
Respond more than once directly to a specific request from a child and not used to re-contact the child beyond the scope of the child’s request (e.g. a response to a child’s text to Santa);
Request the name or online contact information of a parent for the sole purpose of obtaining a verifiable parental consent or providing parental notification; or
Respond directly to a child’s request on a one-time basis to a specific request where the information is not used for purposes other than the event (e.g. Santa’s response to a child’s text request).
Texts received from children under the age of 13 will not be used for any purpose unrelated to a particular event; each will only be stored long enough to complete the event and will be promptly deleted thereafter from Zipwhip databases.
Changes to This Privacy Policy. This Privacy Policy is subject to occasional revision. When changes are made, the Company will make a new copy of the Privacy Policy available at the Site. Any changes to this Privacy Policy will be effective upon thirty (30) calendar days following our posting of the changes on our Site. These changes will be effective immediately for new users of our Service. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Site, Application or Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
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Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of AVOXI, Inc. Websites, Apps, and Services and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Site Search (Google Inc.)
Google Site Search is a search engine embedding service provided by Google Inc. that allows AVOXI, Inc. Websites, Apps, and Services to incorporate content of this kind on its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing:
US
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Privacy Policy.
Google Maps widget (Google Inc.)
Google Maps is a maps visualization service provided by Google Inc. that allows AVOXI, Inc. Websites, Apps, and Services to incorporate content of this kind on its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Instagram widget (Instagram, Inc.)
Instagram is an image visualization service provided by Instagram, Inc. that allows AVOXI, Inc. Websites, Apps, and Services to incorporate content of this kind on its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
YouTube video widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows AVOXI, Inc. Websites, Apps, and Services to incorporate content of this kind on its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Wistia widget (Wistia, Inc.)
Wistia is a video content visualization service provided by Wistia, Inc. that allows AVOXI, Inc. Websites, Apps, and Services to incorporate content of this kind on its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
3BMeteo widget (Meteosolutions srl)
3BMeteo widget is a content visualization service provided by 3BMeteo and Meteosolutions srl.
Personal Data processed: Cookies and Usage Data.
Place of processing:
Italy
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Privacy Policy.
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Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of AVOXI, Inc. Websites, Apps, and Services.
The interaction and information obtained through AVOXI, Inc. Websites, Apps, and Services are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on AVOXI, Inc. Websites, Apps, and Services isn’t being connected back to the User’s profile.
Twitter Tweet button and social widgets (Twitter, Inc.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing:
US
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Privacy Policy.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Google+ +1 button and social widgets (Google Inc.)
The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
LinkedIn button and social widgets (LinkedIn Corporation)
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Measurement
AVOXI, Inc. Websites, Apps, and Services uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.
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Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Ads conversion tracking (Google Inc.)
Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on AVOXI, Inc. Websites, Apps, and Services.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of AVOXI, Inc. Websites, Apps, and Services, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy – Opt Out.
Wordpress Stats (Automattic Inc.)
Wordpress Stats is an analytics service provided by Automattic Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Fullstory
Anonymous Data – Analytics
Google Analytics: Company uses Google Analytics as a web analytics tool to track user behavior on its marketing Site. Google Analytics collects anonymized information in accordance with its Privacy Policy. However, if you do not want Google Analytics to track your behavior on the Platform, you may opt-out by installing Google Analytics Opt-out Browser Add-on.
FullStory: Company utilizes FullStory for tracking user-driven events in the web application. FullStory collects information in accordance with its FullStory Privacy Policy. You can opt-out of FullStory automatic retention of data collected by clicking here: FullStory Opt Out. If you get a new computer, install a new browser, erase or otherwise alter your browser's cookie file (including upgrading certain browsers) you may also clear the FullStory opt-out cookie.
https://www.fullstory.com/optout/
FullStory (FullStory, Inc.)
FullStory is an analytics and heat mapping service provided by FullStory, Inc.
FullStory maps how frequently Users interact with the different areas of AVOXI, Inc. Websites, Apps, and Services, allowing the Owner to draw conclusions about their interests and preferences. FullStory further allows for the recording of mapping sessions making them available for later visual playback.
Personal Data processed: Tracker and Usage Data.
Place of processing:
United States
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Privacy Policy – Opt out.
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Analytics services managed directly by AVOXI, Inc. Websites, Apps, and Services
The services contained in this section allow the Owner to collect and manage analytics through the use of first-party Trackers.
Analytics collected directly (AVOXI, Inc. Websites, Apps, and Services)
AVOXI, Inc. Websites, Apps, and Services uses an internal analytics system that does not involve third parties.
Personal Data processed: Cookies and Usage Data.
Matomo (AVOXI, Inc. Websites, Apps, and Services)
Matomo is an analytics software used by AVOXI, Inc. Websites, Apps, and Services to analyze data directly without the help of third parties.
Personal Data processed: Cookies and Usage Data.
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Content performance and features testing (A/B testing)
The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of AVOXI, Inc. Websites, Apps, and Services.
Visual Website Optimizer (Wingify)
Visual Website Optimizer is an A/B testing service provided by Wingify Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Google Optimize (Google LLC)
Google Optimize is an A/B testing service provided by Google LLC ("Google").
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies and Usage Data.
Place of processing:
United States
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Privacy Policy.
Targeting & Advertising
AVOXI, Inc. Websites, Apps, and Services uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.
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Advertising
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on AVOXI, Inc. Websites, Apps, and Services, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside AVOXI, Inc. Websites, Apps, and Services. For more information, please check the privacy policies of the relevant services.
In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
LinkedIn Ads (LinkedIn Corporation)
LinkedIn Ads is an advertising service provided by LinkedIn Corporation.
Personal Data processed: Tracker and Usage Data.
Place of processing:
United States
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Privacy Policy – Opt out.
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Remarketing and behavioral targeting
This type of service allows AVOXI, Inc. Websites, Apps, and Services and its partners to inform, optimize and serve advertising based on past use of AVOXI, Inc. Websites, Apps, and Services by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Google Ads Remarketing (Google Inc.)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on the location AVOXI, Inc. Websites, Apps, and Services is accessed from, that connects the activity of AVOXI, Inc. Websites, Apps, and Services with the Google Ads advertising network and the DoubleClick Cookie.
Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.
Personal Data processed: Cookies and Usage Data.
Place of processing:
US
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Privacy Policy – Opt Out.
Google Ad Manager Audience Extension (Google LLC)
Google Ad Manager Audience Extension is a remarketing and behavioral targeting service provided by Google LLC that tracks the visitors of AVOXI, Inc. Websites, Apps, and Services and allows selected advertising partners to display targeted ads across the web to them.
Personal Data processed: Tracker and Usage Data.
Place of processing:
United States
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Privacy Policy – Opt Out.
How to manage preferences and provide or withdraw consent
There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:
Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
Locating Tracker Settings
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).
Advertising industry specific opt-outs
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Owner and Data Controller
AVOXI, Inc.
1000 Circle 75 Parkway, Suite 500
Atlanta, GA 30339 USA
Policy Effective Date: 25 MAY 2018
Owner contact email: privacy@avoxi.com
Since the use of third-party Trackers through AVOXI, Inc. Websites, Apps, and Services cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by AVOXI, Inc. Websites, Apps, and Services.