Introduction
These Terms govern
- the use of this Application, and,
- any other related Agreement or legal relationship with the Owner
in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
This Application is provided by:
Artinsidetours di Rosso Romina- via Ezio Baroncini 46 Asti (AT) 14100
Owner contact email: artinsidetours@gmail.com
Information about this Application
Terms of Service
These Terms and Conditions (the Conditions) govern the sales relationships of the Services (as defined below) that can be purchased on the website (the Site) through the Owner of the Service and the User who purchases the services on the Site.
1 Service for sale: The Owner offers the following service for sale: - "Tours": these are tickets for guided tours with a meeting place at the site of the tours. Tickets include a guided tour and any access to exhibitions, museums, palaces, gardens, and monuments, unless explicitly mentioned on the ticket purchase page.
2 Procedure for purchasing services: The service description contains the title of the guided tour, the description of the guided tour, information regarding the meeting time and place, the description of what is included in the package offered and the box for purchase, with the related price expressed in Euros. To start an order to purchase one or more services, the User must click on the "Book Now" button and follow the wizard to fill out the order form, which must be considered as a contractual proposal between the Owner and the User. To complete the order form, the User must provide the personal data and details for payment, which will be processed in accordance with what is stated in the Privacy Policy of the Site. During the purchase procedure, the User is proposed to accept these Terms and Conditions, which are present during the purchase procedure itself: acceptance is necessary to complete the purchase procedure.
3 Payment methods: The submission of the order form is declared concluded and the purchase of the related Products confirmed only upon receipt of the confirmation email containing the summary of the order form by the Owner. The Owner's confirmation email (printed or on smartphone) should be shown to the guide before the start of the guided tour. No access title or ticket will be sent to the User's physical address. For the processing of payments, neither the Site nor the Service in any way comes into contact with the details of the credit card used (such as credit card number, name of the holder, date of validity and password), which are managed directly, respectively, by the credit card issuer itself and by Wix payments. Should such third-party instruments refuse payment authorization, the order form will not be completed, therefore the Products in the purchase cart are not to be considered purchased and confirmed.
4-Cancellation or refund: If the User has purchased one or more Services that do not comply with his or her needs, he or she can make a request to cancel or change the booking date and/or time (cancel, change the purchase, or change the booking date and/or time) to the contact details on the confirmation email, including the references of the purchase order. If the request to cancel or change the date and/or time of booking arrives at least 72 hours before the start time of the guided tour it is possible to cancel or move the reservation free of charge If the request for cancellation or change of the date and/or time of booking is received between 72 hours and 24 hours before the start time of the guided tour there is a cancellation fee of 50% of the amount of the Product for which the cancellation was requested. If the request to cancel or change the date and/or time of booking is received in the 24 hours prior to the date of the guided tour, there is a cancellation fee of 100% of the amount of the Product for which the cancellation was requested.
5 Cancellation of guided tours: Guided tours relating to services may be subject to cancellation by unilateral decision of the Owner, also due to particularly adverse bad weather conditions or due to force majeure. All Users who have purchased a guided tour subject to cancellation will be promptly informed by email and/or telephone and will be entitled to a full refund (with credit card refund) of the guided tour. Should cancellation due to force majeure be regulated by decree-laws, extraordinary regional and/or municipal ordinances, the reimbursement arrangements will follow the indications prescribed therein. During the refund procedures, the Holder does not in any way come into contact with the credit card details which are managed directly, respectively, by the credit card issuer.
6 Copyright: All trademarks, figurative or nominative and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos that appear on the Site concerning Arteinsidetours are and remain the exclusive property of the Owner or its licensees and are protected by the laws in force on trademarks and related international treaties. All the contents of the Services are the exclusive property of the Owner or its licensors and are protected by current copyright laws (Law 633/1941) and related international treaties. It is possible to reproduce the texts, images and trademarks of the Site by requesting permission from artinsidetours@gmail.com.
7 Processing of personal data: Information about the processing of the User's personal data is reported on the page containing the Privacy Policy of the Site.
8 Changes: The Holder reserves the right to modify or update these Terms and Conditions as a consequence also of the introduction of new laws or regulations. The updated Terms and Conditions are effective from the date of publication at the bottom of these Terms and Conditions. Users of the Service are required to periodically check these General Terms and Conditions of Sale to ensure any changes that have occurred since the last consultation. In any case, the use of the Service entails acceptance of the changes that have occurred in the meantime.
9 Applicable law and competent court: These Terms and Conditions are subject to Italian law and in particular to Legislative Decree No. 206/2005 regarding distance sales and Legislative Decree No. 206/2005 regarding certain aspects of electronic sales. For any dispute arising from the use of the Service or the purchase of the Products or for the execution of the contract with the User, the Asti court will have exclusive jurisdiction.
10 Online Dispute Resolution: In accordance with Article 14 of Regulation (EU) No 524/2013, the Owner informs Users that it is possible to settle extrajudicially disputes with companies arising from purchases of goods and services made online by connecting to the ODR telematics platform, reachable at https://webgate.ec.europa.eu/odr
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
Content on this Application
Unless where otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Access to external resources
Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.
Common provisions
No Waiver
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
Service interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).
Service reselling
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User from the date communicated to Users onwards.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
Contacts
All communications relating to the use of this Application must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Definitions and legal references
This Application (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
Owner (or We)
Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Users.
Service
The service provided by this Application as described in these Terms and on this Application.
Terms
All provisions applicable to the use of this Application and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using this Application.