Previously, an iubenda site or app project could only be accessed using one single email address, which was the email address used during initial signup. With our multi-user accounts feature, multiple iubenda users can now access the same dashboard (and all the related site/app projects) using their own individual email addresses.
🚀 Seamless collaboration: no need to share login credentials 🚀 Improved flexibility: give and track relevant access to specific team members 🚀 Streamlined compliance management: assign various projects to members in charge of specific functions like whistleblowing management or DSR
Who is it for?
The iubenda multi-user accounts feature can be useful in a variety of scenarios, including:
Enabling multiple collaborators from the same digital agency to manage all of their clients’ websites without needing to share login credentials;
On the other hand, allowing clients who manage their own iubenda account to invite digital professionals they work with, such as agency collaborators or independent consultants, to access website compliance settings and information. For example, a developer might need access to embedding codes, or a marketing consultant may want to review analytics, such as consent rates.
💡 Note for agencies: This feature is not yet designed to allow each client to access their own project only within your iubenda team. Currently, all team members can view the entire dashboard, meaning all client projects are visible to everyone you invite.
⚠️👋 Didn’t sign up directly on iubenda.com but through one of our web partner companies? Please read!
If you have signed up to iubenda through one of our partners (see here all companies part of our team.blue group), iubenda multi-user accounts will look different for you:
The billing section of your iubenda interface will be empty as you have purchased the iubenda subscription via our partner. If you need to make any update like cancellation, upgrade or downgrade, we invite you to go to the partner company’s website or contact their support team.
A team is created and named the same as the partner company used to sign up (e.g. “Simply.uk”). That’s where your site project submitted during signup will be. In this team, your status will show as “USER” and not “ADMIN”. It means:
You cannot add extra users to join your team and collaborate but can only invite the WB manager and DSAR manager.
You cannot add new sites to that same interface but can only manage the one that you created the account for in the first place via our partner.
An extra default team is automatically created under the email address you used to sign up. You can easily switch to that team with the dropdown “Teams” on the grey banner at the top of the page.
Please use that team if you want to have an unlimited iubenda experience where you can create new sites, collaborate with other users, etc. within the same dashboard. However, know that within this team all new projects will be created with iubenda.com and not via our partner company anymore. You will be billed by iubenda directly.
When using different teams, always be careful not to create duplicate sites in between teams.
How does it work?
📌 Admins
Admins are the only ones who can invite new team members and access or manage billing information.
Who is considered an admin?
The admin is the user whose email address was used to register the account and is the owner of this account’s team. For any iubenda user, a default team is created (named after their email address), and the user is considered the admin of this team.
When inviting new members, the admin sets a role for each new invited user, which in turn gives them specific permissions. The available roles are:
User: Regular team member with access to the entire dashboard;
DSAR manager: The person in your organization in charge of handling DSAR requests.
📌 Member permissions
All team members have access to the admin’s entire iubenda dashboard, including all site/app projects. However, the access and management of certain products like our Whistleblowing Management Tool can be restricted.
Role
Permissions
Admin
– Access to the entire dashboard
– Team members management (invite, deletion)
– Teams management (create new team, delete, rename)
– Move sites in between teams
– Access to billing information
Once logged in, click on your email address on the top right;
Click on “Teams” to access your Teams area;
Within the “Teams” box, click on the blue button “+ Create new team”;
Insert the name you want to give to this new team;
Hit “Save changes”. You’re done!
💡 More on how to manage your teams
To edit your team’s name, click the pen icon next to this team. Don’t forget to “Save changes”.
To delete a team, click on the red bin icon next to this team – a window will pop up asking you to confirm your action.
Only the team admin is allowed to delete the team.
You can delete a team only when all sites or projects have been previously removed from your team’s dashboard.
After a team is deleted, all its members will be removed and automatically notified by email.
Use the dropdown menu on the top banner to switch in between teams and start collaborating!
📌 Admins: How to move sites in between teams
⚠️ Please note:
Only admins are able to move sites between teams for which they’re an admin.
Moving sites in between teams is only available to users on our most recent pricing model (Starter, Essentials, Advanced and Ultimate plans). If you’re on our legacy license-based Pro and Ultra subscriptions, sites cannot be moved.
Please be careful not to duplicate sites in between teams!
As an admin, you can move site projects in between teams from the dedicated section within your iubenda dashboard. Here’s how:
