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Your iubenda Privacy Controls and Cookie Solution has exceeded the page view quota included in your current plan, so your cookie banner is no longer displaying. Right now, only essential scripts are being loaded.
Consent collection is halted
You’re no longer capturing user consent, which may put your site out of step with privacy regulations.
Marketing data is incomplete
Without consent, tools like Google Analytics and Ads can’t function properly, meaning gaps in your data and potential revenue loss.
You may be exposed to legal risk
Falling out of compliance with regulations like the GDPR or CCPA can open your business to fines and enforcement.
It can affect how users see your brands
When your banner isn’t working, it may signal to users that privacy isn’t a priority.
Your current plan has exceeded its page view limit, which means your cookie banner has been paused for now. Essential scripts are still running, but to avoid compliance gaps, it’s time to upgrade. Choose the plan that fits your traffic, and we’ll get everything back up and running in no time.
Upgrade your iubenda plan now →
This icon shows up when there’s a critical issue with your Privacy Controls and Cookie Solution setup. Most of the time, it means you’ve exceeded your current plan, but there are a few other things that can cause it, too. Here are the most common scenarios and how to solve them quickly.
Your iubenda plan includes a set number of page views per month for the Privacy Controls and Cookie Solution. When you pass that limit:
Most of the time, this is what’s triggering the icon, and upgrading will get everything running again.
How to fix it:
Upgrade your plan to restore your banner and regain full functionality.
Upgrade your iubenda plan now →The consent banner links directly to your cookie policy. If that policy is missing, inactive, or not linked correctly:
How to fix it:
Renew or reactivate your cookie policy to restore banner visibility.
Renew your Cookie Policy now →Sometimes, a misconfiguration or outdated code can prevent your banner from working as expected.
Common issues include:
How to fix it:
Use our help resources to double-check your setup. Still stuck? Our support team can help debug it with you.
Contact iubenda Customer Support →The cookie banner must match the language(s) supported by your plan.
If your code specifies a language your current plan doesn’t support, the banner won’t show, and you won’t be collecting valid consent.
For example:
How to fix it:
Check your embedding code and make sure the language matches your plan’s settings.
Upgrade your plan to restore full functionality and keep your compliance tools running smoothly.