This brings us to E-commerce.
Not only are T&Cs crucial for protecting you from potential liabilities, but (especially in cases of e-commerce) they often contain legally mandated information such as users’ rights, withdrawal or cancellation disclosures.
A valid Terms of Service document is generally required whenever complex issues are at stake, such as in the case of e-commerce, where sensitive information such as payment data is processed. In these cases, the Terms & Conditions typically contains legal information related to conditions of sale and disclosures on methods of payment, shipping, delivery, withdrawals, and cancellation conditions etc. – as commonly required by consumer protection regulations.
Under most countries’ consumer laws, in addition to the default required privacy disclosures, you’ll need to inform customers of the following:
Aside from helping you to comply with the law, terms also help you with handling user-related issues when they arise and –even more importantly – aid in preventing problems in the first place. They do this by setting a legally binding agreement between you and your users, on the subject of your rules for accessing/using your service.
In regards to protecting your business in a preventative way, be sure to include things like:
Remember, terms are fundamental in most cases to mount an adequate and proper defence, should the need arise.
At it’s most basic, your terms and conditions should contain:
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