Privacy Policy of mdware.org, MDware apps, servers and MDware Toolkit

Mdware.org, MDware apps, servers and MDware Toolkit collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

    • Analytics

      • Google Analytics

        Personal Data: Cookies and Usage Data

    • Contacting the User

      • Contact form

        Personal Data: address, city, company name, country, email address, first name, last name, phone number, VAT Number, website and ZIP/Postal code

    • Data transfer outside the EU

      • Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield and Data transfer abroad based on standard contractual clauses

        Personal Data: various types of Data

    • Handling payments

      • Stripe and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS) and DigitalOcean

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • Pingdom

        Personal Data: Cookies and Usage Data

    • Interaction with data collection platforms and other third parties

      • MailChimp widget

        Personal Data: email address, first name and last name

      • Typeform widget

        Personal Data: Cookies, country, email address, first name and last name

    • Managing contacts and sending messages

      • MailChimp

        Personal Data: email address, first name and last name

    • Registration and authentication

      • Facebook Authentication and Google OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Auth0

        Personal Data: Cookies, email address, first name, last name, password, picture and various types of Data as specified in the privacy policy of the service

    • User database management

      • Intercom

        Personal Data: Cookies, email address, Usage Data and various types of Data as specified in the privacy policy of the service

Further information about Personal Data

    • FullStory, MixPanel, Intercom

      We may use third party analytics services like FullStory and MixPanel, which provide us with a clearer picture of how you use the Websites, such as where you click on the Websites, non-sensitive text entered into the Websites, and mouse movements. You can read FullStory’s privacy policy here: https://fullstory.com/legal/privacy. Please go to https://www.fullstory.com/optout/ if you wish to opt out of our use of FullStory. You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: www.mixpanel.com/optout.
      For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: www.mixpanel.com/terms.

      Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by mdware.org, MDware apps, servers and MDware Toolkit depends on the payment system used.

    • Push notifications

      Mdware.org, MDware apps, servers and MDware Toolkit may send push notifications to the User.

Contact information

    • Owner and Data Controller

      MDware Comm. V.
      Industrielaan 37
      8820 Torhout
      Belgium

      Owner contact email: info@mdware.org