Welcome to the privacy policy of MDware/QR Menu App/SOKIOSK. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.
Latest update: March 28, 2026
Summary
Data we collect automatically
We automatically collect data from you for example when you visit MDware/QR Menu App/SOKIOSK.
Interaction with data collection platforms and other third parties
User database management
Managing contacts and sending messages
Handling payments
Registration and authentication provided directly by MDware/QR Menu App/SOKIOSK
Owner and Data Controller
MDware/QR Menu App/SOKIOSK are further defined as/trade under the following names:
MDware, MDware Group, mdware.org, mdware.group, MDware apps, MDware servers, MDware Toolkit
QR Menu App, QR Menu, QR Kiosk, qr-menu.app, SOKIOSK, sokiosk.be, sokiosk.com, sokiosk.fr, sokiosk.de
MDware Comm. V. Dok Noord 7b 502, 9000 Gent, Belgium, VAT: BE0663775156
MDware Group NV Dok Noord 7b 502, 9000 Gent, Belgium, VAT: BE0765966339
Owner contact email: info@mdware.org
Type of Data we collect
Among the types of Personal Data that MDware/QR Menu App/SOKIOSK collects, by itself or through third parties, there are:
email address
password
first name
last name
picture
Cookies
phone number
VAT Number
company name
address
country
ZIP/Postal code
city
website
Usage Data
various types of Data
device information
payment info
contact details
data relating to the point of sale
billing address
number of Users
session statistics
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using MDware/QR Menu App/SOKIOSK. Unless specified otherwise, all Data requested by MDware/QR Menu App/SOKIOSK is mandatory and failure to provide this Data may make it impossible for MDware/QR Menu App/SOKIOSK to provide its services. In cases where MDware/QR Menu App/SOKIOSK specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by MDware/QR Menu App/SOKIOSK or by the owners of third-party services used by MDware/QR Menu App/SOKIOSK serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through MDware/QR Menu App/SOKIOSK.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of MDware/QR Menu App/SOKIOSK (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Registration and authentication
Handling payments
Contacting the User
Analytics
Data transfer outside the EU
Hosting and backend infrastructure
Infrastructure monitoring
Interaction with data collection platforms and other third parties
User database management
Managing contacts and sending messages
Heat mapping and session recording
Registration and authentication provided directly by MDware/QR Menu App/SOKIOSK
Detailed information on the processing of Personal Data
Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics)
Company: Google Inc.
Place of processing: United States
Personal Data processed: Cookies +1
Google Analytics (Universal Analytics) is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of MDware/QR Menu App/SOKIOSK, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of MDware/QR Menu App/SOKIOSK, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
By filling in the contact form with their Data, the User authorizes MDware/QR Menu App/SOKIOSK to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed:
address
city
company name
country
email address
first name
last name
phone number
VAT Number
website
ZIP/Postal code
Service provided by:
MDware/QR Menu App/SOKIOSK
Data transfer outside the EU
The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below.
Users can inquire with the Owner to learn which legal basis applies to which specific service.
Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield
Company: MDware/QR Menu App/SOKIOSK
Personal Data processed: various types of Data
If this is the legal basis, the transfer of Personal Data from the EU or Switzerland to the US is carried out according to the EU - U.S. and Swiss - U.S. Privacy Shield.
In particular, Personal Data is transferred to services that self-certify under the Privacy Shield framework and therefore guarantee an adequate level of protection of such transferred Data. All services are listed within the relevant section of this document and those that adhere to Privacy Shield can be singled out by checking their privacy policy and possibly also by specifically checking for Privacy Shield adherence in the official Privacy Shield List.
Privacy Shield also specifically guarantees rights to Users which can be found in its most current form on the website run by the US Department of Commerce.
Personal Data may be transferred from within the EU or Switzerland to the U.S. to services that are not, or not anymore, part of Privacy Shield, only based on other valid legal grounds. Users can ask the Owner to learn about such legal grounds.
Personal Data processed:
various types of Data
Service provided by:
MDware/QR Menu App/SOKIOSK
Data transfer abroad based on standard contractual clauses
Company: MDware/QR Menu App/SOKIOSK
Personal Data processed: various types of Data
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Personal Data processed:
various types of Data
Service provided by:
MDware/QR Menu App/SOKIOSK
Handling payments
Payment processing services enable MDware/QR Menu App/SOKIOSK to process payments by credit card, bank transfer or other means. To ensure greater security, MDware/QR Menu App/SOKIOSK shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Stripe
Company: Stripe Inc
Place of processing: United States
Personal Data processed: various types of Data as specified in the privacy policy of the service
Stripe is a payment service provided by Stripe Inc.
Personal Data processed:
various types of Data as specified in the privacy policy of the service
Mollie is a payment management and product checkout page service provided by Mollie BV which allows Users to make online payments on MDware/QR Menu App/SOKIOSK.
Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Smartlook
Company: Smartsupp.com, s.r.o.
Place of processing: Czech Republic
Personal Data processed: Cookies +2
Smartlook is a session recording and heat mapping service provided by Smartsupp.com, s.r.o.
Personal Data processed:
Cookies
Usage Data
various types of Data as specified in the privacy policy of the service
This type of service has the purpose of hosting Data and files that enable MDware/QR Menu App/SOKIOSK to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of MDware/QR Menu App/SOKIOSK.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Amazon Web Services (AWS)
Company: Amazon Web Services, Inc.
Place of processing: Germany
Personal Data processed: various types of Data as specified in the privacy policy of the service
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed:
various types of Data as specified in the privacy policy of the service
This type of service allows MDware/QR Menu App/SOKIOSK to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of MDware/QR Menu App/SOKIOSK.
Pingdom
Company: Pingdom AB
Place of processing: Sweden
Personal Data processed: Cookies +1
Pingdom is a monitoring service provided by Pingdom AB.
Interaction with data collection platforms and other third parties
This type of service allows Users to interact with data collection platforms or other services directly from the pages of MDware/QR Menu App/SOKIOSK for the purpose of saving and reusing data.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Mailchimp widget
Company: The Rocket Science Group LLC
Place of processing: United States
Personal Data processed: email address +2
The Mailchimp widget is a service for interacting with the Mailchimp email address management and message sending service provided by The Rocket Science Group LLC.
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailchimp
Company: The Rocket Science Group, LLC.
Place of processing: United States
Personal Data processed: email address +2
Mailchimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
By registering or authenticating, Users allow MDware/QR Menu App/SOKIOSK to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, MDware/QR Menu App/SOKIOSK will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Facebook Authentication
Company: Facebook, Inc.
Place of processing: United States
Personal Data processed: various types of Data as specified in the privacy policy of the service
Facebook Authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.
Personal Data processed:
various types of Data as specified in the privacy policy of the service
Auth0 is a registration and authentication service provided by Auth0, Inc. To simplify the registration and authentication process, Auth0 can make use of third-party identity providers and save the information on its platform.
Personal Data processed:
Cookies
email address
first name
last name
password
picture
various types of Data as specified in the privacy policy of the service
Registration and authentication provided directly by MDware/QR Menu App/SOKIOSK
By registering or authenticating, Users allow MDware/QR Menu App/SOKIOSK to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration
Company: MDware/QR Menu App/SOKIOSK
Personal Data processed: billing address +5
The User registers by filling out the registration form and providing the Personal Data directly to MDware/QR Menu App/SOKIOSK.
Personal Data processed:
billing address
email address
password
Trackers
Usage Data
VAT Number
Service provided by:
MDware/QR Menu App/SOKIOSK
User database management
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to MDware/QR Menu App/SOKIOSK, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving MDware/QR Menu App/SOKIOSK.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on MDware/QR Menu App/SOKIOSK.
Intercom
Company: Intercom Inc.
Place of processing: United States
Personal Data processed: Cookies +3
Intercom is a User database management service provided by Intercom Inc.
Intercom can also be used as a medium for communications, either through email, or through messages within MDware/QR Menu App/SOKIOSK.
Personal Data processed:
Cookies
email address
Usage Data
various types of Data as specified in the privacy policy of the service
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by
any of the services listed in this document, Users may learn more on
how to generally opt out of interest-based advertising within the
dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by MDware/QR Menu App/SOKIOSK depends on the payment system used.
Push notifications
MDware/QR Menu App/SOKIOSK may send push notifications to the User.
Cookie Policy
MDware/QR Menu App/SOKIOSK uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users in the European Union
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Transfer of Personal Data outside of the European Union
Data transfer abroad based on standard contractual clauses
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of MDware/QR Menu App/SOKIOSK or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, MDware/QR Menu App/SOKIOSK may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, MDware/QR Menu App/SOKIOSK and any third-party services may collect files that record interaction with MDware/QR Menu App/SOKIOSK (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within MDware/QR Menu App/SOKIOSK and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through MDware/QR Menu App/SOKIOSK (or third-party services employed in MDware/QR Menu App/SOKIOSK), which can include: the IP addresses or domain names of the computers utilized by the Users who use MDware/QR Menu App/SOKIOSK, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using MDware/QR Menu App/SOKIOSK who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of MDware/QR Menu App/SOKIOSK. The Data Controller, unless otherwise specified, is the Owner of MDware/QR Menu App/SOKIOSK.
MDware/QR Menu App/SOKIOSK (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by MDware/QR Menu App/SOKIOSK as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This policy relates solely to MDware/QR Menu App/SOKIOSK, if not stated otherwise within this document.
