Welcome to the privacy policy of www.flerworld.com. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.
Registration and authentication provided directly by this Website
Platform services and hosting
Interaction with live chat platforms
Advertising
Connecting Data
Owner and Data Controller
Fler s.r.l.
Via Frassanelle 31
35030 Cervarese S. Croce (PD)
Italia
P. IVA / C.F. IT05343130281
Owner contact email: hello@flerworld.com
Type of Data we collect
Among the types of Personal Data that this Website collects, by itself or through third parties, there are:
Trackers
IP address
Usage Data
first name
last name
email address
phone number
payment info
billing address
shipping address
Data communicated while using the service
number of Users
session statistics
gender
date of birth
physical address
country
state
username
various types of Data
purchase history
city
device information
mouse movements
motion sensor events
answers to questions
Data communicated in order to use the Service
scroll position
keypress events
touch events
browsing history
data relating to the point of sale
order ID
user subscriptions
User ID
social media accounts
clicks
page views
unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)
password
company name
Tax ID
ZIP/Postal code
prefix
workplace
house number
language
launches
number of sessions
session duration
scroll-to-page interactions
interaction events
page events
app information
device logs
operating systems
browser information
geographic position
address
geography/region
coarse location
positional information
province
county
latitude (of city)
longitude (of city)
metro area
in-app purchases
invoicing information
product interaction
identification document
user content
contents of the email or message
profile picture
date of the message
time the message was sent
sender of the message
privacy choices
contact details
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Collection of privacy-related preferences
Handling payments
Remarketing and behavioral targeting
Analytics
Displaying content from external platforms
Tag management
Managing contacts and sending messages
User database management
Managing data collection and online surveys
Spam and bots protection
Selling goods and services online
Contacting the User
Advertising
Interaction with external social networks and platforms
Registration and authentication provided directly by this Website
Platform services and hosting
Interaction with live chat platforms
Connecting Data
Traffic optimization and distribution
Operations
Interaction with support and feedback platforms
Managing support and contact requests
Marketing
Detailed information on the processing of Personal Data
Advertising
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website.
For more information, please check the privacy policies of the relevant services.
Services of this kind usually allow Users to opt out of such tracking. Users may learn how to opt out of interest-based advertising more generally by visiting the relevant opt-out section in this document.
Meta ads conversion tracking (Meta pixel)
Company: Meta Platforms Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms Ireland Limited that connects data from the Meta Audience Network with actions performed on this Website. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.
TikTok conversion tracking is an analytics and behavioral targeting service provided by TikTok Technology Limited that connects data from the TikTok advertising network with actions performed on this Website. The TikTok pixel tracks conversions that can be attributed to TikTok ads and enables to target groups of Users on the base of their past use of this Website.
Personal Data processed:
device information
Trackers
unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)
Meta Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms Ireland Limited that uses Data collected through Meta's Custom Audience in order to display ads to Users with similar behavior to Users who are already in a Custom Audience list on the basis of their past use of this Website or engagement with relevant content across Meta's apps and services.
On the basis of these Data, personalized ads will be shown to Users suggested by Meta Lookalike Audience.
Users can opt out of Meta's use of Trackers for ads personalization by visiting this opt-out page.
This Website may send WhatsApp messages to the User for the purpose of direct marketing.
Users may in most cases opt out of receiving direct marketing messages by tapping the opt out of marketing messages button in the chat.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics 4
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: number of Users +3
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can give the Owner insights into the traffic and interactions on this Website.
This Website uses an internal analytics system that does not involve third parties.
Personal Data processed:
Trackers
Usage Data
Twini Statistics
Twini S.r.l. Italy / European Union
Twini is a Shopify app developed by Twini S.r.l. that provides data analysis and management functionalities related to user activity on the online store. Leveraging its proprietary technologies, including AI, Twini supports Shopify store owners in processing insights that enhance the shopping experience, enable targeted marketing campaigns, and optimize sales performance. To provide these services, the Data Controller may share user data with Twini, such as contact details, order history, and usage data. For more information on the nature of this data sharing, please refer to the section below entitled “Personal Data Processed”.
Personal Data Processed: first name; last name; email address; phone number; billing/shipping address; purchase history; usage data; IP address; tracking tools; as well as any other relevant information listed in Twini’s Privacy Policy.
Collection of privacy-related preferences
This type of service allows this Website to collect and store Users’ preferences related to the collection, use, and processing of their personal information, as requested by the applicable privacy legislation.
iubenda Privacy Controls and Cookie Solution
Company: iubenda srl
Place of processing: Italy
Personal Data processed: IP address +1
The iubenda Privacy Controls and Cookie Solution allows the Owner to collect and store Users’ preferences related to the processing of personal information, and in particular to the use of Cookies and other Trackers on this Website.
Personal Data processed: Data communicated while using the service +2
The iubenda Consent Database allows to store and retrieve records of Users’ consent to the processing of Personal Data, and information and preferences expressed in relation to the provided consent.
In order to do so, it makes use of a Tracker that temporarily stores pending information on the User’s device until it is processed by the API. The Tracker (a browser feature called localStorage) is at that point deleted.
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
Zapier
Company: Zapier, Inc.
Place of processing: United States
Personal Data processed: city +9
Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data processed:
country
email address
first name
last name
state
Trackers
Usage Data
Contact form
Personal Data processed: country +6
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed:
country
email address
first name
last name
phone number
state
Usage Data
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Google Maps is a maps visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Unless otherwise specified, this Website processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Website isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Braintree
Company: PayPal Inc. +1
Place of processing: See the Braintree privacy policy +1
Personal Data processed: billing address +9
Braintree is a payment service provided by Braintree, a division of PayPal Inc. or by PayPal (Europe) S.a.r.l. et Cie, S.C.A., depending on how the Owner manages the Data processing.
Personal Data processed:
billing address
email address
first name
last name
payment info
phone number
shipping address
Trackers
Usage Data
various types of Data as specified in the privacy policy of the service
Shop Pay is a payment management and product checkout page service provided by Shopify International Limited which allows Users to make online payments on this Website.
Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
PayPal button and widgets
Company: PayPal Inc.
Place of processing: See the PayPal privacy policy
Personal Data processed: Trackers +1
The PayPal button and widgets are services allowing interaction with the PayPal platform provided by PayPal Inc.
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, in order to contact and be contacted by this Website‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
WhatsApp Business Chat widget
Company: Meta Platforms Ireland Limited
Place of processing: Ireland
Personal Data processed: answers to questions +10
WhatsApp Business Chat widget is a service for interacting with the WhatsApp instant messaging app and platform provided by Meta Platforms Ireland Limited.
Gorgias is a platform developed by Gorgias Inc. that provides services for customer support and care management. With its features, Gorgias enables the improvement and simplification of customer service by integrating multiple communication channels, offering a highly efficient and personalized support experience. To ensure the delivery of support services, the Data Controller shares with Gorgias the User data necessary for handling assistance requests and resolving issues.
Personal Data Processed: name, surname, email, phone number, delivery address, order number, order history, order date, order content, order tags, order metafields, order status, payment status, shipment content and value, pick-up address, subscription number, subscription history, subscription billing cycle, subscription status, subscription content and value, subscription payment status, subscription cancellation remark, subscription order type, tier membership, points balance, number of rewards claimed, birthday, account creation date, enrollment date, membership status, referral url, referrer id
This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of this Website.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Loox Reviews
Loox Online Ltd. European Union
Loox Reviews is a web application that provides an online review and marketing solution for merchants using the Shopify platform to manage and enhance their e-commerce sites. Loox is owned and operated by Loox Online Ltd. and, as a service provider, will process, store, use, and disclose Personal Data on behalf of the Merchant solely to the extent necessary to deliver the Service, as set forth in the Agreement. Loox retains transaction-related information for one (1) year, unless a review is submitted through the Service. In such case, Loox will retain the information for as long as necessary to support normal business operations related to the provision of the Service and interactions with the review author.
Personal Data Processed: email address, first name, last name, purchase amount, purchase date, product(s) purchased, address, rating, review text, review comments, review responses, images provided, videos provided, device, operating system, IP address, date and time of access, browser type, language, actions performed while using the service.
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Klaviyo
Company: Klaviyo Inc.
Place of processing: United States
Personal Data processed: country +13
Klaviyo is an email address management and message sending service provided by Klaviyo Inc.
To take advantage of the service provided by Klaviyo, the Owner typically shares information about (purchasing) Users, such as for example contact details and shopping histories. Check the indication at “Personal Data processed“ below for an explanation of the extent of the sharing.
The Trustpilot Automatic Feedback Service is a message-sending service provided by Trustpilot A/S that automates the sending of email requests for product or service reviews based on specific Users’ actions performed on this Website.
Twini is a Shopify app developed by Twini S.r.l. that provides data analysis and management functionalities related to user activity on the online store. Leveraging its proprietary technologies, including AI, Twini supports Shopify store owners in processing insights that enhance the shopping experience, enable targeted marketing campaigns, and optimize sales performance. To provide these services, the Data Controller may share user data with Twini, such as contact details, order history, and usage data. For more information on the nature of this data sharing, please refer to the section below entitled “Personal Data Processed”.
Personal Data Processed: first name; last name; email address; phone number; billing/shipping address; purchase history; usage data; IP address; tracking tools; as well as any other relevant information listed in Twini’s Privacy Policy.
Gorgias
Gorgias Inc. France / European Union
Gorgias is a platform developed by Gorgias Inc. that provides services for customer support and care management. With its features, Gorgias enables the improvement and simplification of customer service by integrating multiple communication channels, offering a highly efficient and personalized support experience. To ensure the delivery of support services, the Data Controller shares with Gorgias the User data necessary for handling assistance requests and resolving issues.
Personal Data Processed: name, surname, email, phone number, delivery address, order number, order history, order date, order content, order tags, order metafields, order status, payment status, shipment content and value, pick-up address, subscription number, subscription history, subscription billing cycle, subscription status, subscription content and value, subscription payment status, subscription cancellation remark, subscription order type, tier membership, points balance, number of rewards claimed, birthday, account creation date, enrollment date, membership status, referral url, referrer id
This type of service allows this Website to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.
These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.
Klaviyo Forms
Company: Klaviyo Inc.
Place of processing: United States
Personal Data processed: city +9
Klaviyo Forms is a form builder and data collection platform provided by Klaviyo Inc.
To take advantage of the service provided by Klaviyo, the Owner typically shares information about (purchasing) Users, such as for example contact details and shopping histories. Check the indication at “Personal Data processed“ below for an explanation of the extent of the sharing.
This type of service allows this Website to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
Manychat
Manychat, Inc. United States
Manychat is a customer messaging and marketing automation platform developed by Manychat, Inc., designed to facilitate communication between businesses and users via messaging apps such as WhatsApp, Facebook Messenger, and Instagram Direct. The platform is used on this website to manage customer support interactions and to deliver marketing communications, including promotional campaigns via WhatsApp. To provide these services, the Data Controller may share user data with Manychat, such as contact details and usage data. Manychat acts as a data processor under GDPR and implements appropriate safeguards to ensure the protection of user data, including mechanisms for international data transfers.
For more information, please refer to the section below entitled “Personal Data Processed” and to Manychat’s Privacy Policy.
Personal Data Processed: first name; last name; email address; phone number; messaging app ID; purchase history; message content; usage data; tags; as well as any other relevant information listed in Manychat’s Privacy Policy.
Marketing
Manychat
Manychat, Inc. United States
Manychat is a customer messaging and marketing automation platform developed by Manychat, Inc., designed to facilitate communication between businesses and users via messaging apps such as WhatsApp, Facebook Messenger, and Instagram Direct. The platform is used on this website to manage customer support interactions and to deliver marketing communications, including promotional campaigns via WhatsApp. To provide these services, the Data Controller may share user data with Manychat, such as contact details and usage data. Manychat acts as a data processor under GDPR and implements appropriate safeguards to ensure the protection of user data, including mechanisms for international data transfers.
For more information, please refer to the section below entitled “Personal Data Processed” and to Manychat’s Privacy Policy.
Personal Data Processed: first name; last name; email address; phone number; messaging app ID; purchase history; message content; usage data; tags; as well as any other relevant information listed in Manychat’s Privacy Policy.
Operations
ShippyPro
Italian Valley S.r.l. Italy / European Union
ShippyPro is a platform developed by Italian Valley S.r.l. that provides tools for the management and optimization of shipments. ShippyPro allows centralizing the management of orders and shipments, offering features such as rate calculation, integration with multiple carriers, and real-time shipment tracking. To ensure the provision of the service, the Data Controller may share with ShippyPro the User data necessary for shipment handling and order processing.
Personal Data Processed: first name, last name, email address, phone number, delivery address, order number, shipment content and value, pick-up address, order history.
Platform services and hosting
These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Shopify
Company: Shopify International Limited
Place of processing: Ireland
Personal Data processed: billing address +9
Shopify is a platform provided by Shopify International Limited that allows the Owner to build, run and host an e-commerce website.
This service may place Trackers on the User’s device. For the most up-to-date and comprehensive information, refer to the service’s official documentation.
Registration and authentication provided directly by this Website
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration
Personal Data processed: billing address +21
The User registers by filling out the registration form and providing the Personal Data directly to this Website.
Personal Data processed:
billing address
city
company name
country
date of birth
email address
first name
gender
house number
language
last name
password
phone number
physical address
prefix
state
Tax ID
Trackers
Usage Data
User ID
workplace
ZIP/Postal code
Remarketing and behavioral targeting
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
Services of this kind usually allow Users to opt out of such tracking. Users may learn how to opt out of interest-based advertising more generally by visiting the relevant opt-out section in this document.
Facebook Remarketing
Company: Meta Platforms Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms Ireland Limited that connects the activity of this Website with the Meta Audience Network.
Klaviyo segmentation and social advertising is a remarketing and behavioral targeting service provided by Klaviyo Inc.
Klaviyo segmentation and social advertising makes use of tracking technologies to monitor User behavior. This Data is then used to personalize the User's experience and to provide targeted advertising. Klaviyo segmentation and social advertising may also connect the collected Data with other networks, including advertising networks, and enable these parties to track and target the User. The Owner, unless otherwise specified in this document, has no direct relationship with the third parties that Klaviyo segmentation and social advertising may be including.
To take advantage of the service provided by Klaviyo, the Owner typically shares information about (purchasing) Users, such as for example contact details and shopping histories. Check the indication at “Personal Data processed“ below for an explanation of the extent of the sharing.
Meta Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms Ireland Limited that connects the activity of this Website with the Meta Audience Network.
Users can opt out of Meta's use of Trackers for ads personalization by visiting this opt-out page.
TikTok Remarketing is a remarketing and behavioral targeting service provided by TikTok Technology Limited that connects the activity of this Website with the TikTok advertising network.
Personal Data processed:
device information
Trackers
unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)
This type of service helps the Owner to sell goods, provide services or monetize online content. To this end, the services listed below may for instance allow the Owner to process payments, set up subscription models, track orders, and manage deliveries.
LoyaltyLion
Company: LoyaltyLion Limited
Place of processing: United Kingdom
Personal Data processed: browsing history +12
LoyaltyLion is a loyalty and rewards management service provided by LoyaltyLion Limited. LoyaltyLion helps to motivate repeat purchases and customer retention on this Website by offering rewards to Users who demonstrate loyal buying behaviors.
This type of service analyzes the traffic of this Website, potentially containing Users' Personal Data, with the purpose of filtering it from unwanted parts of traffic, messages and content that are recognized as spam or protecting it from malicious bots activities.
hCaptcha
Company: Intuition Machines, Inc
Place of processing: United States
Personal Data processed: answers to questions +8
hCaptcha is a SPAM protection service provided by Intuition Machines, Inc.
This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager
Company: Google Ireland Limited
Place of processing: Ireland
Personal Data processed: Trackers +1
Google Tag Manager is a tag management service provided by Google Ireland Limited.
This type of service allows this Website to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare
Company: Cloudflare, Inc.
Place of processing: United States
Personal Data processed: Trackers +1
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User's browser, while also allowing analytical data from this Website to be collected.
Personal Data processed:
Trackers
various types of Data as specified in the privacy policy of the service
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Website, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Website.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Website.
Klaviyo CRM
Company: Klaviyo Inc.
Place of processing: United States
Personal Data processed: city +14
Klaviyo CRM is a User database management service provided by Klaviyo Inc.
Klaviyo CRM can also be used as a medium for communications, either through email, or through messages within this Website.
To take advantage of the service provided by Klaviyo, the Owner typically shares information about (purchasing) Users, such as for example contact details and shopping histories. Check the indication at “Personal Data processed“ below for an explanation of the extent of the sharing.
Loop Solutions Inc. provides a subscription management platform called Loop Subscription, which includes features such as subscription management, account management, personalization, analytics, and reporting functionalities.
In the course of delivering the Service by Loop under the Agreement, the Customer’s Personal Data may be transferred to the platform for the limited and specific purposes related to the provision of the Service, as defined in the Agreement.
Personal Data Processed: first name, last name, email address, phone number, shipping addresses, billing addresses, last four digits of credit cards or other payment methods if required, one-time purchase history, subscription history, pages visited, device, network, subscription number, subscription billing cycle, subscription status, subscription content and value, subscription payment status, subscription cancellation reason, activity logs from the customer portal, total number of subscription orders, total subscription spend, total number of orders, total spend, order notes.
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by
any of the services listed in this document, Users may learn more on
how to generally opt out of interest-based advertising within the
dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
localStorage
localStorage allows this Website to store and access data right in the User's browser with no expiration date.
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.
Cookie Policy
This Website uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users in the European Union
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy policy relates solely to this Website, if not stated otherwise within this document.
