E-commerce and distance selling offer many advantages, but they also entail certain obligations under EU and UK rules. We’ll show you a sample return policy for e-commerce stores, so you could generate your own return and refund policy.
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Here are the rules:
Usually, EU consumers have to pay for the return shipping costs, but this is something you must inform them about before the purchase.
In the UK, return shipping costs are borne by consumers, unless sellers have stated otherwise. Furthermore, you must take back at your own expense the goods that, by their nature, cannot normally be returned by post. It’s always useful to examine a return policy template for UK to know how to create your own.
Some purchases are not covered by the right to cancel, for example:
If you sell online, a return and refund policy is a must-have: most countries’ industry regulations require stores (even digital ones) to have an agreement to inform users about their policy on returns and refunds.
You’re required to provide this information to your customers. Failure to do so expands the right of withdrawal from 14 days to 1 year and 14 days. Also, you’ll have to pay the return shipping costs for EU customers.
That’s why you need to add a return and refund policy to your website: continue reading, and we’ll show you a return policy example, but also read this for more information.
Your return and refund policy should include at least the following sections:
Here you can find additional information.
Make sure that your return and refund policy is easy to find on your website so that customers see it before they buy. A few key places to list this policy include:
Please note that you could add the return policy in your Terms and Conditions rather than having a separate agreement.
The document below is an example of Terms and Conditions created with iubenda Terms and Conditions Generator.
Click on the button to open the document and scroll to “Right of withdrawal” (under “User rights”) for a return policy example:
Terms and ConditionsWith our Terms and Conditions Generator you can – among other things – inform customers about your policies regarding returns and refunds.
Our solution lets you to easily generate and manage Terms and Conditions that are professional, customizable from over 100 clauses, drafted by an international legal team, available in 10 languages, and up to date with the main international legislations.
It comes with:
The solution is optimized for everything from eCommerce (including affiliate programs), blogs, and apps, to complex scenarios like marketplace and SaaS. Getting started is easy: simply create a free account, activate the Terms and Conditions within the dashboard (requires 1 Ultra license) and start generating.
The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.
