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Pricing FAQs

You can find the full Pricing Page here.

Over the years, we’ve extended our line of solutions to meet the growing needs of our customers. This has also resulted in changes to our pricing model as we’ve extended our offerings. We understand that changes can sometimes lead to some confusion, so we’ve created the following document to explain our different pricing plans. Full pricing details can, of course, be found on our pricing page.

Compliance Plans

Our plans offer a combination of different products and features to help you gain an all-around compliance setup. They are structured per website, meaning that you will need one plan per website. For example: if you are operating two websites, you will need two plans.

There are four plan options available (1 free + 3 paid):

Free Paid
  • Free Plan
  • Essentials
  • Advanced
  • Ultimate

See full pricing details on the Pricing Page.

Free Plan

Our Free Plan is the perfect compliance starting point for websites with less than 5,000 page views per month. 

Included in our Free Plan: Extra features:
  • A Privacy and Cookie Policy available in one language.
  • Consent Notice that follows all the highest standards of compliance.
  • Database log for all consent or opt-out actions (required by GDPR).
  • Autofill legal documents based on the characteristics of your site or app.
  • Updating of legal documents as the law or requirements change.
  • An in-depth scan of your site to detect compliance issues (once every 6 months).

Paid Plans

Included in our Paid Plans: Extra features:
  • A Privacy and Cookie Policy available from one language up to all languages our products are available in.
  • All third-party clauses available.
  • Consent notice that follows all the highest standards of compliance.
  • Database log for all consent or opt-out actions (required by GDPR).
  • Access to the Consent Database (charged separately).
  • Terms and Conditions.
  • Register of Data Processing Activities included in our Ultimate plan.
  • Autofill legal documents based on the characteristics of your site or app.
  • Updating of legal documents as the law or requirements change.
  • An in-depth scan of your site to detect compliance issues (once a month or hourly depending on your plan).
  • Extra Usage for our Privacy Controls and Cookie Solution (for page views).
  • White labeling or light branding depending on your plan.
  • Full-style customization of your consent notice.

You can view the full comparison table of our paid plans on our Pricing Page, or get in touch with us at info@iubenda.com; we’ll assist you in choosing the best plan for your website. 

General FAQs

What payment options are there?

You can pay by credit card or PayPal.

What about taxes?

Our prices include VAT, where applicable.

What about refunds?

Request your refund by 14 days after your purchase or renewal, no questions asked!

Why am I paying on a yearly/monthly basis and not only once?

Instead of paying one-off attorney fees of up to thousands of dollars (not to mention legal translation costs) to update your documents every time the law changes, our convenient subscription options give you access to timely updates that are drafted and vetted by our team of international lawyers. This is our way of keeping your costs low while giving you access to attorney-level quality and peace of mind.

Do you offer white labeling? 

We offer white labeling for all legal documents and in the Privacy Controls and Cookie Solution for our Ultimate and Custom plans. 

For our Essentials and Advanced plans, minimal branding will be shown. Please see the image below: 

How often can I use the site scanner?

Across all of our plans, you will be able to make use of our powerful site scanning tool to detect compliance issues on your site. Once complete, the scan will generate a full compliance report and notify you in case of any issues. 

Access to use the site scanner varies for our different plans: 

  • for the Free Plan, once every six months;
  • for Essentials and Advanced plans, once a month; and 
  • for Ultimate and Custom plans, hourly scans with instant non-compliance alerts. 

How does the Extra Usage work? 

iubenda provides Extra Usage for its paid plans. This is applied to the Privacy Controls and Cookie Solution (for page views).

If you reach the limit of use for your plan, Extra Usage allows the product to continue working with an extra charge, please see the pricing page for more details. 

How many plans do I need per website? 

You need to select one plan per website that you operate. Each of our plans has been designed to give you the best overall compliance required for your website. No matter how big or small your website is, we have a plan to match it. 

What are the benefits of upgrading my plan? 

While our Free Plan provides an excellent compliance starting point, please keep in mind, that the Free Plan has some limitations. Upgrading your plan can bring several benefits; here are some general benefits you will see from upgrading your plan:

More features and functionality: When you upgrade your plan, you will gain access to additional features and functionality that are not available on lower-tier plans. For example, if you are currently using the Essentials plan, upgrading to the Advanced plan would enable you to access all languages our products are available in. 

Increased capacity: Upgrading your plan allows you to increase your capacity for consents and page views per month

Competitive advantage: Our high-tier plans such as Advanced and Custom allow for our Cookie Consent Paywall feature, detailed analytics, and hourly site scanning with instant notifications of non-compliance. 

You can view our full comparison table here, or get in touch with us for extra guidance; we’ll assist you in choosing the best plan for your website. 


Privacy & Cookie Policy generator

I don’t need your privacy/cookie policy, can I use only the Privacy Controls and Cookie Solution?

Our plans offer an all-around compliance setup for your website. This means that we offer different plans depending on your website’s needs. 

Our Privacy and Cookie Policy is included in all plans, including our Free Plan. Likewise, our Privacy Controls and Cookie Solution is available on all plans, including our free plan with a page view restriction of 5,000 page views per month.

Can I keep the privacy policy when I don’t renew my paid plan?

It is not possible to go on using your paid privacy policy if you don’t renew your paid plan. 

This doesn’t apply to a free privacy policy. Any privacy policy that was generated under our Free Plan will stay free and you can use it on your site.


Privacy Controls and Cookie Solution

How are page views counted?

1 page view is counted when a user visits any page on which the Privacy Controls & Cookie Solution is implemented.

What happens if my site receives more monthly page views than my plan allows for? 

iubenda provides Extra Usage for its paid plans. This is applied to the Privacy Controls and Cookie Solution (for page views). This means that if your site’s monthly page views exceed your plan’s limit, you will receive an extra charge of a few cents per 1,000 extra page views that will allow the product to continue working. 

Extra Usage is not available on our Free Plan. Please note that if you surpass the limit of 5,000 page views/month the Privacy Controls and Cookie Solution will deactivate, and you could be at risk of non-compliance. 

Is the cookie policy also available in the Free Plan?

Yes, the cookie policy is available in the Free Plan. You can list up to 4 third parties or clauses in the Privacy and Cookie Policy under the Free Plan. 

Need to list more? Click here to see what our other plans offer →

Cookie banner/consent notice customization: can I change its colors, the text, or the link?

You can have full-style customization of your cookie notice under all paid plans. This includes colors, text, behavior, and more. 

For the Free Plan, style customization is limited. 

Is Google Consent Mode support included in all plans?

Yes, it’s included in all our plans, including the Free one. For sites running Google Ads or Google Analytics and targeting European users, our integration with Google Consent Mode v2 is essential. It helps avoid losing valuable marketing data when users reject consent banners. Additionally, starting March 2024, Google will incrementally mandate the use of Consent Mode v2 for accessing audience personalization and measurement features in its services when targeting European users. For more details, check out here.


Terms and Conditions

Does the Free plan include Terms and Conditions?

No, the Terms and Conditions Generator is only available in our Advanced and Ultimate plans. Therefore, downgrading from an Advanced plan to an Essentials plan would deactivate your Terms and Conditions document. 

What happens if I downgrade my plan?

If you downgrade from any plan to another, your plan will be converted and any unused credit (the unused credit of your subscription fee) will be applied to your new (downgraded) plan. 

In case you are downgrading from a higher-paid plan to a lower-paid plan or free plan, you may be eligible to get some credits that would be available to use with your next paid subscription or purchase. 

Some credits may come with an expiry date of 12 months.


Consent Database

Which plan do I need to have for using Consent Database?

The Consent Database is available for use with all the paid plans, i.e. EssentialsAdvancedUltimate, and Custom.

How am I charged for my use of the Consent Database? 

Up to every 1,000 consents stored, you will be charged a total of €5/$6. This charge will be added to your billing plan.

How are used consents counted?

When the consents are saved in our database, we increment the usage count. Any additional change in the recorded consent is further counted as a change, and we increment the usage count.

For example, if a user accepts a newsletter subscription we increment the usage counter; if they unsubscribe from it, we increment the usage counter again, so the total consent recorded would be 2 in this case.


Register of Data Processing Activities

I want to use the Register of Data Processing Activities, what plan do I need? 

The Register of data processing activities feature is only available on our Ultimate plan. 


Discounts

How does the site/app discount work? 

Here is a simple table to quickly illustrate how volume discounts work:

Number of sites/apps Discount
  • 0-25
  • 26-50
  • 51-100
  • 101-200
  • 201+
  • 0%
  • 20%
  • 30%
  • 40%
  • 50%

Example: 
You have 67 websites:

  1. 25 sites would receive a 0% discount
  2. 24 sites would receive a 20% discount
  3. 18 sites would receive a 30% discount

Please note, Extra Usage is not included in the discount model.