When you find that a clause or service you require is not available from the generator you can do two things:
We have anticipated many data collection practices and the third-party (“service”) integrations are among our most valuable features. But there will always be things that we don’t have, can’t integrate or that are highly personal.
As an example I’d like to offer a recent chat inquiry:
We’ve built iubenda for exactly this reason: to be a framework for apps and websites to build their comprehensive and individually applicable privacy policies upon.
Our policies are highly customizable, yet follow the strictest major global regulations. We offer our users both security in the knowledge that our clauses are expertly crafted by our international legal team, and the flexibility to fully personalize as needed.
The “custom service” is simply a clause that contains details of an additional data collection activity that you participate in, written in your own words (again, it’s only ever really necessary if you can’t find the particular service among our 1700+ pre-made clauses).
After having clicked the above pictured “Create custom service” you will be taken to the input prompts where you’ll fill out the details about a particular set of data collection. We’ve described the mandatory fields below.
By checking the “Specify service translations” box, you can localize the custom service and use a different name and description based on the languages in which you are generating your policy.
This field allows you to assign a purpose to your custom service with a simple click. This field makes it easier for you to categorize the purpose of the data collection activities of that particular service, and it therefore helps you to be even more precise and comprehensive when writing your custom clauses. It includes a drop-down list of over 40 purposes to help you in determining which purposes apply.
Another great benefit of applying this option is that it allows the custom services it’s applied to, to be displayed alongside all other services in your policy (instead of being positioned in a separate section).
Here you can specify the storage duration of the cookies/trackers related to the service. You can choose not specify the cookie lifetime, set a maximum storage duration across all cookies and trackers or define a storage duration for each cookie/tracker. You can learn more about cookie lifetime here.
That’s it. With a PRO license you can add as many custom services as you need.
If you need more information about services in general, please see the short video introduction below: