You can view and sort the log of all your users’ cookies preferences by clicking the Cookie Solution Log button in the site area of your iubenda dashboard.
The time may come, however, when you may be requested to retrieve a logged cookie preference that has been given by a specific user.
This can be a bit challenging, as in line with legal requirements, recorded cookie preferences are anonymous and cookie IDs are only stored within your users’ browser. Therefore, to retrieve user-specific records, you will need the cooperation of the individual user.
Here’s how to do it.
In order to retrieve user-specific records, you’ll need your user to provide you with their cookie preference ID.
To get it, a few technical steps are needed:
These instructions use Chrome as an example, but the instructions are similar for most popular browsers:
See video below:
You can now go to your Log page under Dashboard > [Your website/app] > Cookie Solution > Log then paste the Value received from the user, into the “Insert a cookie preference ID” field and click Search.
The Value string you’ve pasted into the field is the cookie preference ID. With this ID you can now retrieve user-specific records, view the relevant information and manage it.