In e-commerce, understanding consumer rights is paramount for businesses operating within the European Union. The “Consumer Rights” Directive 2011/83/EU, alongside its amendments under the “Omnibus” Directive 2019/2161, outlines the right of withdrawal, a pivotal aspect of consumer protection in the B2C (business-to-consumer) context.
This right allows European consumers to withdraw from distance contracts—those made online or outside a physical store—without needing to provide a reason, creating a higher degree of consumer confidence and trust in online transactions.
However, certain contracts are exempt from this right, here are a few examples:
The Omnibus Directive introduced nuances, particularly concerning digital content and services where there is no money transaction, but instead personal data is provided as consideration.
However, in this instance, the right of withdrawal may not apply, depending on whether the data processing is solely for contract performance or legal compliance.
We know well that for online businesses, navigating these regulations can be daunting…
Luckily for businesses, iubenda provides an essential toolkit for ensring compliance with the EU’s consumer protection laws.
By integrating iubenda’s solutions, businesses can easily adapt their online platforms to meet these legal requirements, ensuring a transparent and trustworthy environment for their European consumers.
Within our Terms and Conditions Generator dashboard you can easily add these clauses in three simple steps:
First, add clauses:
Then, click on the Business model, payments and user rights tile:
Next, scroll down to User rights ― required by law or offered voluntarily by you, under the subheadingMandatory right of withdrawal for consumers in the EU click on the checkbox next to “Right of withdrawal” section (required by law for European consumers) and below that, click on the check box next to Applicability of withdrawal right → You offer goods or services that the right of withdrawal applies to.
Finally, scroll down to find the Exceptions drop down box.
Ensure your online business thrives in the European market by prioritizing compliance with the EU’s consumer protection laws. With iubenda, you can seamlessly integrate comprehensive legal solutions tailored to your needs, ensuring your operations align with the right of withdrawal requirements and beyond.
