The European Online Dispute Resolution (ODR) Platform has been discontinued as of 20 July 2025, following the adoption of Regulation (EU) 2024/3228 – EN – EUR-Lex.
Established under Regulation (EU) No 524/2013, the ODR Platform was an EU-level initiative designed to help consumers and traders resolve disputes related to online sales or service contracts outside of court. It served as a single access point where consumers could request that traders agree to use an Alternative Dispute Resolution (ADR) entity listed on the platform.
Online traders and marketplaces were required to provide an easily accessible link to the ODR Platform. Over the years, the platform had attracted 2 to 3 million visitors annually. However, data showed that only a small fraction of users proceeded with a complaint, and just 2% of those complaints received a positive response from traders, amounting to approximately 200 cases per year across the EU.
Due to these inefficiencies, the EU has decided to discontinue the platform.
If you use our Terms & Conditions generator, we have specified in the ”Online dispute resolution for Consumers” clause that the Online Dispute Resolution platform, previously available for alternative dispute resolutions that facilitated an out-of-court method for solving disputes related to and stemming from online sale and service contracts, has been officially discontinued as of 20 July 2025, following the adoption of EU Regulation 2024/3228.
Note that for already existing projects, the clause is available and will be fixed as soon as a change is made or the document is updated. It is also possible to deselect the clause, as the ODR platform is no longer available, and therefore the presence of the clause is not necessary.
If, instead, an entirely new project is generated, the clause is no longer listed among the options to be selected.