The European Online Dispute Resolution (ODR) Platform will be discontinued as of 20 July 2025, following the adoption of Regulation (EU) 2024/3228 – EN – EUR-Lex.
Established under Regulation (EU) No 524/2013, the ODR Platform is an EU-level initiative designed to help consumers and traders resolve disputes related to online sales or service contracts outside of court. It serves as a single access point where consumers can request that traders agree to use an Alternative Dispute Resolution (ADR) entity listed on the platform.
Online traders and marketplaces are currently required to provide an easily accessible link to the ODR Platform. Over the years, the platform has attracted 2 to 3 million visitors annually. However, data shows that only a small fraction of users proceed with a complaint, and just 2% of those complaints receive a positive response from traders, amounting to approximately 200 cases per year across the EU.
Due to these inefficiencies, the EU has decided to discontinue the platform.
For more details, visit the official ODR Platform.
