Customer service tools are more important than ever for businesses to retain customers, and Zendesk is a top pick. It’s popular because it allows you to manage customer relationships and centralize customer interactions in one place, quickly, efficiently, and in an integrated way; however, it doesn’t quite fit everyone’s needs, and so you might find yourself looking for Zendesk alternatives.
So, who’s the main competitor of Zendesk? Let’s get straight to it:
The main competitor of Zendesk is often considered to be Freshdesk. However, there are several companies in the customer support and helpdesk software industry, so while Freshdesk is a significant competitor, there are others in the market as well.
Wondering about other options? ⬇️
Similar to Zendesk, there are several customer support software options available for businesses of all sizes and budgets. Five popular alternatives include Freshdesk, Groove, Help Scout, Zoho Desk, and Freshservice. Each of these platforms offers unique features and pricing structures, catering to a variety of business needs. Whether you’re a small startup or a large enterprise, there’s a Zendesk alternative out there that fits your requirements.
On a budget? No worries! ⬇️
Yes, there are free alternatives to Zendesk for customer support. One notable option is Freshdesk, which offers a free plan suitable for small businesses or startups. Other software like Intercom, Help Scout, Zoho Desk, and LiveAgent might also have free or affordable plans. It’s essential to compare features and choose the best fit for your business needs and budget.
We get it! With so many Zendesk alternatives available, it can be difficult to choose the right one for your business, among all the Zendesk competitors. So, we made a list of the top 5 to help you choose!
*Things to keep in mind: Choosing a tool is a decision that should be based on your particular business needs. We’ve compiled this list of well-rated alternatives we’ve found in no particular order.
Freshdesk is a cloud-based helpdesk software that provides a user-friendly interface and wide range of features. It allows you to manage customer support tickets, handle phone and email support, and access reporting and analytics tools.
As a Zendesk competitor, Freshdesk offers a more affordable pricing structure for businesses of all sizes, with plans starting at $15 per agent per month and also offers a free-forever plan for small businesses with limited support needs.
✅ Pros:
❌ Cons:
Help Scout is a popular helpdesk solution that offers email, chat, and knowledge base support. It provides advanced reporting and analytics tools to help businesses gain insights into their support operations.
In comparison to Zendesk, Help Scout offer more affordable pricing and a simpler user interface.
Plans start at $20 per user per month, and there’s a free plan available for small businesses.
✅ Pros:
❌ Cons:
Groove is a helpdesk and customer support platform designed specifically for small businesses. It helps businesses to manage customer inquiries, track support requests, and access reporting and analytics tools.
It also offers integrations with popular business tools like Slack, Salesforce, and Shopify.
Compared to Zendesk, Groove could be more affordable, with plans starting at $9 per user per month.
✅ Pros:
❌ Cons:
Zoho Desk is a cloud-based helpdesk software that provides businesses with a suite of support tools, including ticketing management, knowledge base creation, and automation options, also offers multichannel support options, including email, phone, and social media.
Compared to Zendesk, Zoho Desk offers more affordable pricing, with plans starting at $12 per agent per month.
✅ Pros:
❌ Cons:
Freshservice is a cloud-based service desk and IT support platform it helps businesses to manage service requests, handle incident management, and track assets and inventory. Also provides reporting and analytics tools.
Compared to Zendesk, Freshservice offers a more affordable pricing structure for businesses, with plans starting at $19 per agent per month.
✅ Pros:
❌ Cons:
| Feature | Freshdesk | Help Scout | Groove | Zoho Desk | Freshservice |
|---|---|---|---|---|---|
| Price | Starts at $15/agent/month | Starts at $20/agent/month | Starts at $19/agent/month | Starts at €14/agent/month | Starts at $19/agent/month |
| Free plan | Yes | No | Yes | Yes | Yes |
| Channels | Phone, email, chat, social media, knowledge base | Email, chat, knowledge base | Email, chat, social media | Phone, email, chat, knowledge base | Phone, email, chat, social media, knowledge base |
| Automation | Yes | Yes | Yes | Yes | Yes |
| Reporting | Yes | Yes | Yes | Yes | Yes |
| Customer support | 24/7 support | 24/7 support | 24/7 support | 24/7 support | 24/7 support |
| Trustpilot rating | 4.5/5 | 4.8/5 | 4.4/5 | 4.5/5 | 4.6/5 |
Notes:
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Each of the 5 alternatives compiled in this article provides unique features and benefits that might be more suitable for certain businesses and are worth considering.
Zendesk is a popular customer service platform, but it is not the only option available for businesses. In fact, it is possible to find hundreds of Zendesk alternatives through search engines.
This is why it’s essential to explore other alternatives to find the best fit for your business.
Regardless of what customer service tool you’re using, there’s one thing that doesn’t change, under most countries’ laws: you need to disclose this in your privacy policy!
It’s really important, especially because you’re processing users’ data and most of these disclosures, have general guidelines.
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