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Hotjar Heat Maps & Recordings and the GDPR – How to be compliant


What is Hotjar Heat Maps & Recordings?

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. Hotjar makes it possible to monitor and analyze web traffic and keep track of User behavior.

Hotjar honors generic “Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Do I need a Privacy Policy if I use Hotjar Heat Maps & Recordings on my website or app?

Yes, you do.

If you use Hotjar Heat Maps & Recordings, you should add the “Hotjar Heat Maps & Recordings” service to your privacy policy. The Personal Data collected are cookies, usage data and various types of data as specified in their Privacy Policy.

Do I need a Cookie Policy if I use Hotjar Heat Maps & Recordings on my website or app?

Yes, you do.

Hotjar Heat Maps & Recordings installs cookies on your visitors’ devices, as stated in their Privacy Policy. Therefore, you’ll need a Cookie Policy as well.

Not sure if your website is installing cookies?
Check out our guide to identify the cookies your site installs in browsers.

→ How to generate a Cookie Policy in 10 seconds

Do I need a Cookie Banner if I use Hotjar Heat Maps & Recordings on my website or app?

In general, websites that use third-party cookies as well as their own cookies for tracking and analytics must comply with the law and to do so are required to obtain the user’s express consent.

If you operate in the EU or could potentially have EU users, you need to comply with the Cookie Law.

Our Privacy Controls and Cookie Solution complies with provisions of the Cookie Law; it allows you to easily inform users, facilitate their consent and includes the option to preemptively block any scripts that could install cookies prior to consent (required in many EU countries).

→ Discover iubenda Privacy Controls and Cookie Solution
Quickly generate a fully customizable cookie banner, seamlessly collect consent, and implement prior blocking with asynchronous re-activation.

How to Create a GDPR Privacy and Cookie Policy for Hotjar Heat Maps & Recordings

With iubenda, you can easily declare which services your website uses to collect data. You can find the “Hotjar Heat Maps & Recordings” service in the “Heat mapping and session recording” section of our Privacy and Cookie Policy Generator.

Not sure what services to select and add to your privacy policy?
Scan your website using the Site Scanner feature of iubenda and get a list of all services used on your website right away.

Trusted by 60.000 clients, iubenda is the easiest and most professional way to generate and manage privacy & cookie policies and terms & conditions, to store and manage user consent, and to comply with the ePrivacy (Cookie Law), the GDPR and the CCPA.