The European Accessibility Act (EAA) (EU Directive 2019/882) is a law in the European Union that sets common rules for making products and services accessible to everyone, including people with disabilities. Its goal is to make sure that things like websites, mobile apps, online shopping, banking, and transportation services are easy for everyone to use, regardless of their abilities.
This guide will walk you through the key steps to creating an Accessibility Statement that aligns with the requirements of the EAA. We’ll break down the legal obligations, provide practical advice, and offer clear examples of how to meet these requirements.
One important part of the law, Article 13(2), requires businesses and service providers to explain how they make their services accessible. This information needs to be shared publicly and in a way that everyone, including people with disabilities, can understand. This is typically done through an Accessibility Statement, which follows the rules in Annex V of the EAA.
Service providers must create and share information about how their services meet accessibility requirements. This information must be available both in writing and verbally, and it should be easy for people with disabilities to access. The information should also stay available for as long as the service is running.
The purpose of this provision is to ensure that service providers are transparent about the accessibility of their services, outline the specific accessibility requirements that must be met, and provide clear information to users and regulators about how accessibility is being addressed.
Legal Requirement (Annex V, 1(a)):
a general description of the service in accessible formats;
Directive Requirements:
The law requires that service providers give a plain, clear description of what their service is about and make sure that description is available in accessible formats. This means that everyone, including people with disabilities, should be able to understand what the service is and how it works. For example, a visually impaired person should be able to access this description through a screen reader.
Practical Meaning for Organizations:
You should prepare a simple, concise description of your service, written in clear language. This description should be available in a format accessible to people with different needs, such as text that works well with screen readers or alternatives like audio or large print on request. This section is similar to an “About” section on your website, explaining what your service does and who it is for.
Compliance Guidance:
Create a section in your accessibility statement titled “Service Overview.” In this section, describe what your service is and what it offers in clear and simple language. Make sure the description is available in formats like audio or braille on request.
Keep copies of your service description in different accessible formats. For example have:
Additionally, you might want to test the description with a screen reader to ensure it is fully accessible. Keep records of any requests for alternate formats and how you fulfilled them. These steps show that you not only wrote the description but also ensured it is available in accessible ways, as required by the law.
Legal Requirement (Annex V, 1(b)):
“descriptions and explanations necessary for the understanding of the operation of the service;”
Directive Requirements:
The service must provide instructions on how to use it, especially for people with disabilities. This could include explaining how to navigate your website or app, how to use accessibility features, or how to complete tasks like making a purchase. The goal is to make sure users know how to operate the service in an accessible way.
Practical Meaning for Organizations:
Include a simple guide in your accessibility statement explaining how to use your service. This might include instructions on how to navigate the site, use accessibility features like captions or text resizing, and complete tasks like creating an account or making a purchase.
Compliance Guidance:
Create a section titled “How to Use the Service” and describe how to navigate the service and use any special accessibility features, including a description of what deviates from common navigation behavior. For example, “The service provides detailed instructions on how to use it. You can access the full guide at this link…”, “You can use the ‘Tab’ key to navigate our website and press ‘Enter’ to activate links.” or “The service is designed to work with standard browser and assistive technology commands, except…”. Keep the explanations simple and make sure they are in an accessible format.
Legal Requirement (Annex V, 1(c)):
“a description of how the relevant accessibility requirements set out in Annex I are met by the service.”
Directive Requirements:
You need to explain how your service meets the accessibility requirements listed in Annex I (Section III and IV) of the EAA (functional requirements and technical outcomes that the service should achieve, such as perceivability, operability, compatibility with assistive tech, etc.). This is a way to demonstrate that your service is accessible and follows the law’s standards. It’s essentially a compliance statement or self-assessment summary: rather than just saying “we comply,” the provider should give an informative account of the measures taken to fulfill each relevant requirement. This transparency is intended both for users (to know the service’s accessibility features/levels) and for regulators who might review the statement to verify compliance claims.
Practical Meaning for Organizations:
In your accessibility statement, describe how your service meets the EAA’s accessibility criteria. This could include explaining how you follow standards like WCAG 2.x AA (latest) for web content or EN 301 549 for ICT services.
Compliance Guidance:
Structure this part as an “Accessibility Compliance” or “How We Meet Requirements” section. One practical way is to group by category of requirements or by standard. For example, you could write a short paragraph for each of the WCAG/EN 301 549 principles:
If you follow a recognized standard, you can simply state your conformity to it. For example, you might say, “We comply with WCAG 2.x AA (latest) at Level AA for our web content,” which covers many Annex I requirements. Be accurate: if your service fully meets all requirements, this is a claim of full compliance, so be prepared to back it up with evidence. If only some requirements are met or if some issues are still being addressed, be transparent about it here. You may also need to mention limitations or derogations in a later section (e.g., disproportionate burden).
Keep this section user-friendly, even if it’s about technical compliance. Avoid listing raw WCAG criteria codes and instead describe features in simple terms, such as, “All images have alt text,” “All functions are keyboard-accessible,” or “Our text meets recommended contrast ratios.” Strive for a balance: detailed enough to cover requirements, but clear enough for non-experts to understand.
To support this section, keep an accessibility evaluation report or checklist on hand. This could include a WCAG audit, an internal conformance assessment, or a third-party certification. For example, maintain a copy of a WCAG 2.x AA (latest) audit report or an EN 301 549 compliance report for your website/app, with evidence for each requirement (like code snippets or screenshots).
Also, keep records of any issues found and fixed, such as bug trackers or project plans showing how you addressed non-compliance points. If a requirement is not applicable (NA) or exempt due to disproportionate burden, document the rationale. The Directive expects service providers to have this technical documentation available for market surveillance authorities.
Finally, retain a copy of the Annex I checklist you used (e.g., an annotated Annex I or WCAG summary) to show you systematically reviewed all points.
Legal Provision (Annex V, Point 2):
“To comply with point 1 of this Annex the service provider may apply in full or in part the harmonised standards and technical specifications, for which references have been published in the Official Journal of the European Union.”
Directive Requirements:
This clause is not a content to include in the statement per se, but a method of compliance. It states that a service provider may rely on harmonised standards (in whole or part) to meet the obligations in point 1 (i.e. the requirements we listed above for content of the statement).
In EU law, using a harmonised standard whose reference is published in the Official Journal gives a “presumption of conformity”. The key standard for digital accessibility is EN 301 549, which aligns with WCAG for web/mobile content and includes other ICT accessibility criteria. By following such standards, a provider can more easily demonstrate that they meet the EAA requirements.
Practical Meaning for Organizations:
In your statement’s compliance section, you might explicitly say “This website conforms to EN 301 549 and WCAG 2.x AA (latest).” This gives readers and regulators a clear benchmark. Using the standard doesn’t replace the need to provide the info in Annex V (you still need the descriptions, etc.), but it can be referenced as a shorthand for compliance level. Essentially, it’s telling you how to comply: by following harmonised standards you both actually make your service accessible and you have a ready-made way to describe your compliance.
Compliance Guidance:
In your statement, mention any standards followed in the “Conformance status” or Introduction. For example, you could say, “We aim to comply with WCAG 2.x AA (latest)” or “This service follows EN 301 549 v3.2.1 (the European ICT accessibility standard).” Be honest about your conformance, if only part of a standard applies, say so (e.g., “We have applied standard X in part”). The relevant harmonised standards for EAA services include EN 301 549 (for ICT services like websites and apps) and EN 17161 (which is more for organizational processes). Referencing these not only adds credibility to your statement but also invokes the “presumption of conformity,” where regulators assume compliance if the standard is met. In short, clearly state the standards you’re using as the basis for accessibility.
Legal Requirement (Annex V, Point 3):
“The service provider shall provide information demonstrating that the service delivery process and its monitoring ensure compliance of the service with point 1 of this Annex and with the applicable requirements of this Directive.”
Legal Interpretation & Purpose:
This requirement ensures that accessibility is not just a one-time effort but is maintained throughout the service’s lifecycle. You must show that you have processes in place to keep accessibility up to date as your service evolves.
Practical Meaning for Organizations:
You need to have a clear workflow for maintaining accessibility, including policies, roles, and daily activities. This could involve staff training, integrating accessibility checks into development, using tools to scan for issues, responding to user feedback, and conducting regular reviews or audits. Essentially, document your accessibility program. For example, you might have an accessibility officer or team, a schedule for re-testing the site, and processes for monitoring user reports. The EAA expects providers to adapt to changes, such as new standards or features, to maintain compliance. Make sure your statement reflects that accessibility is actively managed, showing that compliance is ongoing, not static.
Compliance Guidance:
Include a section in your accessibility statement, such as “Maintenance and Monitoring of Accessibility,” where you outline how your organization ensures ongoing accessibility. Be specific about processes, like developer training or regular use of auditing tools.
For example, mention steps like, “We conduct quarterly accessibility audits,” “We have an accessibility champion on the product team,” or “All new content is checked for accessibility.” Include any feedback mechanisms, like “We monitor and respond to accessibility issues reported by users.”
You might also note that accessibility is reviewed at the executive level or that the company follows an official policy aligning with accessibility standards (such as EN 17161, which is about integrating accessibility into organizational processes). This section should show that accessibility is a continuous priority, reassuring users and demonstrating compliance with the requirement for ongoing conformity.
To evidence your ongoing accessibility efforts, maintain documentation of your accessibility policies and procedures. This could include:
If you use monitoring tools or have a service agreement with an accessibility consultant, keep those records as well. EN 17161 certification or alignment can also serve as evidence, as it’s about integrating accessibility into organizational processes. Additionally, keep contact logs for user feedback—documenting issues and responses shows you’re actively monitoring and responding.
All these documents demonstrate proactive accessibility management, ensuring compliance with Annex V(3). Essentially, you should be able to show an inspector how you maintain compliance, with clear procedures and evidence that they are being followed.
Why Include This Section?
While not explicitly required by Annex V, disclosing known limitations aligns with best practices outlined in the Web Accessibility Directive (EU Directive 2016/2102) and reflects a proactive approach to compliance management.
If there are limitations, disclose any parts of the service that are not fully accessible, with reasons and alternatives.
Legal Requirement (Article 14):
The accessibility requirements referred to in Article 4 shall apply only to the extent that compliance: (a) does not require a significant change in a product or service that results in the fundamental alteration of its basic nature; and (b) does not result in the imposition of a disproportionate burden on the economic operators concerned.
Why Include This?
This section should be included only if you are claiming a specific exception under Article 14 of the EAA for any requirement that is not met due to a disproportionate burden. If applicable, state which requirement cannot be met, why (costs, etc.), and any timelines to review that decision.
Note: since some requirements can be fulfilled at minimal cost, the disproportionate burden cannot be applied to the service as a whole, but only to specific elements. You may also consider completing this section if, for example, a complete redesign of the service is planned, or in similar circumstances where implementing certain requirements may not be feasible at the current stage.
Why Include Feedback?
Although not explicitly listed in Annex V, providing a way for users to report accessibility issues is good practice. It shows you are open to feedback and willing to improve. Include clear contact information, like an email address and phone number, and make it easy for users to reach out if they have problems.
Compliance Guidance:
We recommend adding a “Feedback and Contact Information” section, providing multiple contact methods for users to report accessibility issues.
Also, if applicable, inform users of their rights to escalate complaints to an authority if they are not satisfied with your response. For example, you might mention that in [Country], the regulatory authority is XYZ, with a link, per national implementation. Even if not strictly mandated by Annex V, this is in line with best practices and demonstrates good faith compliance and customer care.
Ensure your customer support or accessibility team has a clear process for handling feedback, such as a ticket system specifically tagged for “accessibility issues.” Keep records of all feedback and how it was addressed. If you provide an email for feedback, ensure that mailbox is regularly monitored. Similarly, if you list a phone number, make sure staff are trained to handle accessibility-related calls and have scripts or knowledge resources to log issues or provide assistance.
In your statement, always include the date of the last update—maintaining version history helps demonstrate that the information is regularly reviewed. It’s also smart to have an internal escalation process in case a user files a complaint with authorities. Document how you’ll cooperate with any official enforcement inquiry, as required by Article 13(3) and 13(5).
This section outlines how different countries have implemented the EAA into their national laws. Each country has tailored its regulations to meet the EAA’s core requirements while considering local needs and frameworks.
Below, you’ll find an overview of each nation’s specific approach to accessibility standards and enforcement.
Italy has implemented the EAA through Legislative Decree No. 82 of 27 May 2022 (D.Lgs. 82/2022). This decree follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Italy that need to be taken into account to fully align with national regulations:
For Italy, the accessibility statement must be in Italian and written in clear and simple language. The template can be translated to meet this requirement. Additionally, any alternate formats (such as oral or braille versions) must also be provided in Italian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by D.Lgs. 82/2022. This clarification can be added in your statement, for example:
“La presente dichiarazione di accessibilità è redatta ai sensi del D.Lgs. 82/2022 (Attuazione della Direttiva UE 2019/882).”
Including this will make it clear that the statement is fulfilling Italy’s national EAA obligations.
Italy’s regulations designate multiple authorities responsible for enforcing accessibility in different sectors. Some of the key bodies include:
Currently, there isn’t a single portal for submitting EAA complaints in Italy. Until further clarification, it is sufficient to include a generic line such as:
“In Italia, l’ente di controllo dell’accessibilità dipende dal settore del servizio; vi assisteremo nel contattare l’autorità competente qualora necessario.”
Alternatively, you may choose to provide contact information for AgID in your statement for general queries related to accessibility compliance.
However, in the near future, AgID will provide a platform that enables users to submit complaints and stay informed about related activities and subsequent decisions. In addition, the same platform will allow service providers to report non-compliance issues.
Some Italian companies might already be familiar with Legge Stanca (Law 4/2004), which mandates public sector websites, as well as private companies with a three-year average turnover exceeding €500 million, to have an accessibility statement and feedback mechanism.
If a company is subject to both Legge Stanca and the EAA, the statement should comply with both sets of requirements. Fortunately, the requirements overlap significantly (e.g., the statement must include a clear compliance status, contact information, and information about inaccessible content due to disproportionate burden). Italy’s AgID has provided an accessibility template for private companies with a three-year average turnover exceeding €500 million (see Linee guida accessibilità Privati and Modello di dichiarazione di accessibilità sito web e applicazione mobile), but they should also ensure their statement covers the specific requirements outlined in Annex V of the EAA.
On April 29, 2025, AgID issued the Guidelines on the Accessibility of Services (see Linee Guida sull’accessibilità dei servizi in attuazione dell’art. 21 d. lgs. n. 82 del 2022), in implementation of Article 21 of Legislative Decree No. 82 of 2022. These guidelines align with the requirements of the European Accessibility Act (EAA) and provide guidance on accessibility by design, including references to both international and national harmonized standards.
Italy’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Italy starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Italy allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Italy’s decrees set penalties for non-compliance with accessibility requirements. Under Legge Stanca, violations can incur fines of up to 5% of a company’s turnover. Under the Legislative Decree 82/2022, non-compliance can lead to penalties of up to €40,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Italy are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Italian, providing it in accessible formats (in Italian), and making references to national laws (like D.Lgs. 82/2022) and relevant enforcement bodies.
Italian companies should ensure their accessibility statement is accessible in Italian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Italian authorities, such as AgID, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Spain has implemented the EAA through Ley 11/2023, de 8 de mayo (which transposes multiple directives, including the EAA). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Spain that need to be taken into account to fully align with national regulations:
For Spain, the accessibility statement must be in Spanish and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in Spanish. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Ley 11/2023, de 8 de mayo. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Ley 11/2023, de 8 de mayo.”
Including this will make it clear that the statement is fulfilling Spain’s national EAA obligations.
Spain’s regulations designate the Ministerio de Derechos Sociales, Consumo y Agenda 2030 as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Spain. Until further clarification, it is sufficient to include a generic line such as:
“In Spain, the main authority for enforcing accessibility is the Ministerio de Derechos Sociales, Consumo y Agenda 2030; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
Alternatively, you may choose to provide contact information for Ministerio de Derechos Sociales, Consumo y Agenda 2030 in your statement for general queries related to accessibility compliance.
You may have already heard about Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Spain’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Spain starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Spain allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Spain’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to 1M.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Spain are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Spanish, providing it in accessible formats (in Spanish), and making references to national laws (like Ley 11/2023) and relevant enforcement bodies.
Spanish companies should ensure their accessibility statement is accessible in Spanish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Spanish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Germany has implemented the EAA through the Barrierefreiheitsstärkungsgesetz (BFSG) and Barrierefreiheitsstärkungsgesetz-Verordnung (BFSGV). These laws follow the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Germany that need to be taken into account to fully align with national regulations:
For Germany, the accessibility statement must be in German and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in German. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Barrierefreiheitsstärkungsgesetz (BFSG) and Barrierefreiheitsstärkungsgesetz-Verordnung (BFSGV). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Barrierefreiheitsstärkungsgesetz (BFSG) and Barrierefreiheitsstärkungsgesetz-Verordnung (BFSGV).”
Including this will make it clear that the statement is fulfilling Germany’s national EAA obligations.
Germany’s regulations designate the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF) as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved (such as the Landesmedienanstalten – State Media Authorities).
Currently, there isn’t a single portal for submitting EAA complaints in Germany. Until further clarification, it is sufficient to include a generic line such as:
“In Germany, the main authority for enforcing accessibility is the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF); however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
Alternatively, you may choose to provide contact information for MLBF in your statement for general queries related to accessibility compliance.
Note: the MLBF is still pending. Until the MLBF is formally established, inquiries can be reported to the Bundesministerium für Arbeit und Soziales (Federal Ministry of Labor and Social Affairs). For more information, see Landesportal Sachsen-Anhalt.
You may have already heard about the Behindertengleichstellungsgesetz (BGG), entered into force in 2002, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
The Bundesministerium für Arbeit und Soziales (Federal Ministry of Labor and Social Affairs) has published comprehensive guidance (see Barrierefreiheit: Leitlinien helfen Unternehmen), available only in German, on the Barrierefreiheitsstärkungsgesetz (BFSG). The guidance helps businesses understand whether they fall within the scope of the law and explains key obligations related to digital and product accessibility. It aims to clarify how the legislation applies to different types of businesses and includes explanations to support proper interpretation of the requirements.
Alongside the legal explanations, the document provides practical examples to illustrate how accessibility standards can be met in everyday business operations. These examples make it easier for organizations to translate legal requirements into concrete actions. The guidance also outlines potential consequences for non-compliance, such as fines or enforcement measures, helping businesses assess the risks of not meeting their obligations.
Germany’s implementation follows the EAA’s exemption for microenterprises offering services (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Germany starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Germany allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Germany’s laws set penalties for non-compliance with accessibility requirements. Under the Barrierefreiheitsstärkungsgesetz (BFSG), violations can incur fines of up to €100,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Germany are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into German, providing it in accessible formats (in German), and making references to national laws (like BFSG and BFSGV) and relevant enforcement bodies.
German companies should ensure their accessibility statement is accessible in German and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by German authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
France has implemented the EAA through Décret n° 2023-931 du 9 octobre 2023. This decree follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for France that need to be taken into account to fully align with national regulations:
For France, the accessibility statement must be in French and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in French. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Décret n° 2023-931 du 9 octobre 2023. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Décret n° 2023-931 du 9 octobre 2023.”
Including this will make it clear that the statement is fulfilling France’s national EAA obligations.
France’s regulations designate various authorities for enforcing accessibility, depending on the sector of service, such as ARCOM (Autorité de régulation de la communication audiovisuelle et numérique), DGCCRF (Direction générale de la Concurrence, de la Consommation et de la Répression des fraudes) and ARCEP (Autorité de Régulation des Communications Électroniques, des Postes et de la Distribution de la Presse).
Currently, there isn’t a single portal for submitting EAA complaints in France. Until further clarification, it is sufficient to include a generic line such as:
“In France, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Some French companies might already be familiar with Loi Montchamp (Loi n° 2005-102), which mandates public sector websites, as well as private companies with a three-year average turnover exceeding €250 million, to have an accessibility statement and feedback mechanism. Afterwards, Décret n° 2019-768 transposed the Web Accessibility Directive into the Montchamp Law to strengthen the accessibility of digital public services.
If a company is subject to both Loi Montchamp and the EAA, the statement should comply with both sets of requirements. Fortunately, the requirements overlap significantly.
France’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in France starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
France allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
France’s regulations set penalties for non-compliance with accessibility requirements, and violations can incur fines. By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for France are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into French, providing it in accessible formats (in French), and making references to national laws (like Décret n° 2023-931) and relevant enforcement bodies.
French companies should ensure their accessibility statement is accessible in French and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by French authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
The Netherlands has implemented the EAA through the Wet van 8 april 2023 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882 (which amends various laws). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for the Netherlands that need to be taken into account to fully align with national regulations:
For the Netherlands, the accessibility statement must be in Dutch and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in Dutch. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Wet van 8 april 2023 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Wet van 8 april 2023 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882.”
Including this will make it clear that the statement is fulfilling the Netherlands’ national EAA obligations.
The Netherlands’ regulations designate various authorities for enforcing accessibility, depending on the sector of service, such as Autoriteit Consument & Markt (ACM), Rijksinspectie Digitale Infrastructuur (RDI), Commissariaat voor de Media (CvdM) and Autoriteit Financiële Markten (AFM).
Currently, there isn’t a single portal for submitting EAA complaints in the Netherlands. Until further clarification, it is sufficient to include a generic line such as:
“In the Netherlands, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Besluit van 3 mei 2018 (Decree of 3 May 2018), which mandated public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
The Netherlands’ implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in the Netherlands starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
The Netherlands allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
The Netherlands’ regulations set penalties for non-compliance with accessibility requirements, and violations can incur fines. By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for the Netherlands are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Dutch, providing it in accessible formats (in Dutch), and making references to national laws and relevant enforcement bodies.
Dutch companies should ensure their accessibility statement is accessible in Dutch and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Dutch authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Austria has implemented the EAA through Barrierefreiheitsgesetz (BaFG), BGBl. I Nr. 76/2023. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Austria that need to be taken into account to fully align with national regulations:
For Austria, the accessibility statement must be in German and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in German. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Barrierefreiheitsgesetz (BaFG), BGBl. I Nr. 76/2023. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Barrierefreiheitsgesetz (BaFG), BGBl. I Nr. 76/2023.”
Including this will make it clear that the statement is fulfilling Austria’s national EAA obligations.
Austria’s regulations designate the Sozialministeriumservice and the Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz (BMSGPK) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Austria. Until further clarification, it is sufficient to include a generic line such as:
“In Austria, the main authorities for enforcing accessibility are the Sozialministeriumservice and the Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz (BMSGPK); however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Web-Zugänglichkeits-Gesetz (Web Accessibility Act), which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Austria’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Austria starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Austria allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Austria’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €80,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Austria are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into German, providing it in accessible formats (in German), and making references to national laws and relevant enforcement bodies.
Austrian companies should ensure their accessibility statement is accessible in German and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Austrian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Belgium has implemented the EAA through Loi du 5 novembre 2023 modifiant divers livres du Code de droit économique et la loi du 2 août 2002 / Wet van 5 november 2023 tot wijziging van diverse boeken van het Wetboek van economisch recht en van de wet van 2 augustus 2002. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Belgium that need to be taken into account to fully align with national regulations:
For Belgium, the accessibility statement must be in French or Dutch and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in French or Dutch. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Loi du 5 novembre 2023 modifiant divers livres du Code de droit économique et la loi du 2 août 2002 / Wet van 5 november 2023 tot wijziging van diverse boeken van het Wetboek van economisch recht en van de wet van 2 augustus 2002. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Loi du 5 novembre 2023 modifiant divers livres du Code de droit économique et la loi du 2 août 2002 / Wet van 5 november 2023 tot wijziging van diverse boeken van het Wetboek van economisch recht en van de wet van 2 augustus 2002.”
Including this will make it clear that the statement is fulfilling Belgium’s national EAA obligations.
Belgium’s regulations designate the Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie (SPF Economie) and Federale Overheidsdienst (FOD) Economie, K.M.O., Middenstand en Energie (Directorate-General Economic Inspection) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Belgium. Until further clarification, it is sufficient to include a generic line such as:
“In Belgium, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Loi du 19 juillet 2018 relative à l’accessibilité des sites internet et des applications mobiles des organismes du secteur public, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Belgium’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Belgium starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Belgium allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Belgium’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Belgium are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into French or Dutch, providing it in accessible formats (in French or Dutch), and making references to national laws and relevant enforcement bodies.
Belgian companies should ensure their accessibility statement is accessible in French or Dutch and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Belgian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Bulgaria has implemented the EAA through Law on Accessibility Requirements for Products and Services (Decree No. 58 of 07.04.2025). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Bulgaria that need to be taken into account to fully align with national regulations:
For Bulgaria, the accessibility statement must be in Bulgarian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Bulgarian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Law on Accessibility Requirements for Products and Services (Decree No. 58 of 07.04.2025). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Law on Accessibility Requirements for Products and Services (Decree No. 58 of 07.04.2025).”
Including this will make it clear that the statement is fulfilling Bulgaria’s national EAA obligations.
Bulgaria’s regulations designate the Communications Regulation Commission, The Council for Electronic Media, Directorate General “Civil Aviation Administration”, Executive Agency “Automobile Administration”, Executive Agency “Railway Administration”, Executive Agency “Maritime Administration”, The Financial Supervision Commission and the Deputy Chairman of the Financial Supervision Commission, The Bulgarian National Bank, The Ministry of Culture, and The Consumer Protection Commission as the main authorities responsible for enforcing accessibility in different sectors. Depending on the sector of service, different authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Bulgaria. Until further clarification, it is sufficient to include a generic line such as:
“In Bulgaria, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Bulgaria’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Bulgaria starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Bulgaria allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Bulgaria’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to BGN 50,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Bulgaria are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Bulgarian, providing it in accessible formats (in Bulgarian), and making references to national laws and relevant enforcement bodies.
Bulgarian companies should ensure their accessibility statement is accessible in Bulgarian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Bulgarian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Croatia has implemented the EAA through the Zakon o zahtjevima za pristupačnost proizvoda i usluga. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Croatia that need to be taken into account to fully align with national regulations:
For Croatia, the accessibility statement must be in Croatian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Croatian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by the Zakon o zahtjevima za pristupačnost proizvoda i usluga. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Zakon o zahtjevima za pristupačnost proizvoda i usluga.”
Including this will make it clear that the statement is fulfilling Croatia’s national EAA obligations.
Croatia’s regulations designate the HAKOM (Croatian Regulatory Authority for Network Industries) and the Državni inspektorat (State Inspectorate) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Croatia. Until further clarification, it is sufficient to include a generic line such as:
“In Croatia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Croatia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Croatia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Croatia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Croatia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Croatia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Croatian, providing it in accessible formats (in Croatian), and making references to national laws and relevant enforcement bodies.
Croatian companies should ensure their accessibility statement is accessible in Croatian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Croatian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Cyprus has implemented the EAA through The Accessibility of Products and Services Law of 2024 (L. 57(I)/2024). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Cyprus that need to be taken into account to fully align with national regulations:
For Cyprus, the accessibility statement must be in Greek and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Greek. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by The Accessibility of Products and Services Law of 2024 (L. 57(I)/2024). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the The Accessibility of Products and Services Law of 2024 (L. 57(I)/2024).”
Including this will make it clear that the statement is fulfilling Cyprus’s national EAA obligations.
Cyprus’s regulations designate the Deputy Minister of Social Welfare as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Cyprus. Until further clarification, it is sufficient to include a generic line such as:
“In Cyprus, the main authority for enforcing accessibility is the Deputy Minister of Social Welfare; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
Alternatively, you may choose to provide contact information for Deputy Minister of Social Welfare in your statement for general queries related to accessibility compliance.
You may have already heard about the Accessibility of Websites and Applications for Mobile Devices of Public Sector Organizations Law of 2019, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Cyprus’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Cyprus starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Cyprus allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Cyprus’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €30,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Cyprus are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Greek, providing it in accessible formats (in Greek), and making references to national laws and relevant enforcement bodies.
Cypriot companies should ensure their accessibility statement is accessible in Greek and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Cypriot authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Czech Republic has implemented the EAA through Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Czech Republic that need to be taken into account to fully align with national regulations:
For Czech Republic, the accessibility statement must be in Czech and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Czech. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb.”
Including this will make it clear that the statement is fulfilling Czech Republic’s national EAA obligations.
Czech Republic’s regulations designate the Česká obchodní inspekce (ČOI), Český telekomunikační úřad (ČTÚ), Rada pro rozhlasové a televizní vysílání (RRTV), Ministerstvo dopravy (Ministry of Transport) and other regional and transport authorities, and various local authorities, including Prague City Hall and municipalities with extended powers as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Czech Republic. Until further clarification, it is sufficient to include a generic line such as:
“In Czech Republic, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Zákon č. 99/2019 Sb., o přístupnosti internetových stránek a mobilních aplikací, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Czech Republic’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Czech Republic starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Czech Republic allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Czech Republic’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to CZK 10 million.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Czech Republic are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Czech, providing it in accessible formats (in Czech), and making references to national laws and relevant enforcement bodies.
Czech companies should ensure their accessibility statement is accessible in Czech and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Czech authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Denmark has implemented the EAA through Lov nr. 801 af 07/06/2022 om tilgængelighedskrav for produkter og tjenester. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Denmark that need to be taken into account to fully align with national regulations:
For Denmark, the accessibility statement must be in Danish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Danish. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Lov nr. 801 af 07/06/2022 om tilgængelighedskrav for produkter og tjenester. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Lov nr. 801 af 07/06/2022 om tilgængelighedskrav for produkter og tjenester.”
Including this will make it clear that the statement is fulfilling Denmark’s national EAA obligations.
Denmark’s regulations designate the Sikkerhedsstyrelsen (Danish Safety Technology Authority), Finanstilsynet (Financial Supervisory Authority), Søfartsstyrelsen (Danish Maritime Authority), Trafikstyrelsen (Danish Transport Authority), Energistyrelsen (Danish Energy Agency), and Justitsministeriet (Ministry of Justice) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Denmark. Until further clarification, it is sufficient to include a generic line such as:
“In Denmark, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Lov om tilgængelighed af offentlige organers websteder og mobilapplikationer, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Denmark’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Denmark starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Denmark allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Denmark’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Denmark are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Danish, providing it in accessible formats (in Danish), and making references to national laws and relevant enforcement bodies.
Danish companies should ensure their accessibility statement is accessible in Danish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Danish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Estonia has implemented the EAA through Pääsuteenuste seadus (Accessibility of Products and Services Act) – RT I, 15.06.2022, 8. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Estonia that need to be taken into account to fully align with national regulations:
For Estonia, the accessibility statement must be in Estonian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Estonian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Pääsuteenuste seadus (Accessibility of Products and Services Act) – RT I, 15.06.2022, 8. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Pääsuteenuste seadus (Accessibility of Products and Services Act) – RT I, 15.06.2022, 8.”
Including this will make it clear that the statement is fulfilling Estonia’s national EAA obligations.
Estonia’s regulations designate the Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA – Consumer Protection and Technical Regulatory Authority) as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Estonia. Until further clarification, it is sufficient to include a generic line such as:
“In Estonia, the main authority for enforcing accessibility is the Tarbijakaitse ja Tehnilise Järelevalve Amet; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
Estonia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Estonia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Estonia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Estonia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €20,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Estonia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Estonian, providing it in accessible formats (in Estonian), and making references to national laws and relevant enforcement bodies.
Estonian companies should ensure their accessibility statement is accessible in Estonian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Estonian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Finland has implemented the EAA through Laki digitaalisten palvelujen tarjoamisesta (Act on the Provision of Digital Services) 306/2019, as amended by Laki 104/2023, and Valtioneuvoston asetus (Government Decree) 179/2023 (digital services) and 181/2023 (products). These laws follow the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Finland that need to be taken into account to fully align with national regulations:
For Finland, the accessibility statement must be in Finnish or Swedish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Finnish or Swedish. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Laki digitaalisten palvelujen tarjoamisesta (Act on the Provision of Digital Services) 306/2019, as amended by Laki 104/2023, and Valtioneuvoston asetus (Government Decree) 179/2023 (digital services) and 181/2023 (products). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Laki digitaalisten palvelujen tarjoamisesta 306/2019, as amended by Laki 104/2023, and Valtioneuvoston asetus 179/2023 and 181/2023.”
Including this will make it clear that the statement is fulfilling Finland’s national EAA obligations.
Finland’s regulations designate the Valvira (National Supervisory Authority for Welfare and Health), Tukes (Finnish Safety and Chemicals Agency), and Traficom (Finnish Transport and Communications Agency) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Finland. Until further clarification, it is sufficient to include a generic line such as:
“In Finland, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Finland’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Finland starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Finland allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Finland’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Finland are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Finnish or Swedish, providing it in accessible formats (in Finnish or Swedish), and making references to national laws and relevant enforcement bodies.
Finnish companies should ensure their accessibility statement is accessible in Finnish or Swedish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Finnish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Greece has implemented the EAA through Law 4994/2022 (ΦΕΚ A 215/18.11.2022). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Greece that need to be taken into account to fully align with national regulations:
For Greece, the accessibility statement must be in Greek and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Greek. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Law 4994/2022 (ΦΕΚ A 215/18.11.2022). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following ΦΕΚ A 215/18.11.2022.”
Including this will make it clear that the statement is fulfilling Greece’s national EAA obligations.
Greece’s regulations designate the Ministry of Development and Investments and Ministry of Digital Governance as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Greece. Until further clarification, it is sufficient to include a generic line such as:
“In Greece, the main authorities for enforcing accessibility are the Ministry of Development and Investments and the Ministry of Digital Governance; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Law 4727/2020 – Ψηφιακή Διακυβέρνηση (Ενσωμάτωση στην Ελληνική Νομοθεσία της Οδηγίας (ΕΕ) 2016/2102, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Greece’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Greece starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Greece allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Greece’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Greece are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Greek, providing it in accessible formats (in Greek), and making references to national laws and relevant enforcement bodies.
Greek companies should ensure their accessibility statement is accessible in Greek and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Greek authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Hungary has implemented the EAA through 2022. évi LXI. törvény a termékekre és szolgáltatásokra vonatkozó akadálymentességi követelményekről és a termékek piacfelügyeletéről szóló 2012. évi LXXXVIII. törvény módosításáról (Act LXI of 2022). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Hungary that need to be taken into account to fully align with national regulations:
For Hungary, the accessibility statement must be in Hungarian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Hungarian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by 2022. évi LXI. törvény a termékekre és szolgáltatásokra vonatkozó akadálymentességi követelményekről és a termékek piacfelügyeletéről szóló 2012. évi LXXXVIII. törvény módosításáról (Act LXI of 2022). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the 2022. évi LXI. törvény a termékekre és szolgáltatásokra vonatkozó akadálymentességi követelményekről és a termékek piacfelügyeletéről szóló 2012. évi LXXXVIII. törvény módosításáról (Act LXI of 2022).”
Including this will make it clear that the statement is fulfilling Hungary’s national EAA obligations.
Hungary’s regulations designate the Szabályozott Tevékenységek Felügyeleti Hatósága (SZTFH), Nemzeti Média- és Hírközlési Hatóság (NMHH), Fogyasztóvédelmi Hatóság (Consumer Protection Authority), and Magyar Nemzeti Bank (MNB) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Hungary. Until further clarification, it is sufficient to include a generic line such as:
“In Hungary, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Törvény a közszférabeli szervezetek honlapjainak és mobilalkalmazásainak akadálymentesítéséről, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Hungary’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Hungary starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Hungary allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Hungary’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Hungary are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Hungarian, providing it in accessible formats (in Hungarian), and making references to national laws and relevant enforcement bodies.
Hungarian companies should ensure their accessibility statement is accessible in Hungarian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Hungarian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Ireland has implemented the EAA through S.I. No. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Ireland that need to be taken into account to fully align with national regulations:
For Ireland, the accessibility statement must be in English and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in English. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by S.I. No. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the S.I. No. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023.”
Including this will make it clear that the statement is fulfilling Ireland’s national EAA obligations.
Ireland’s regulations designate the Competition and Consumer Protection Commission (CCPC), Commission for Communications Regulation (ComReg), Coimisiún na Meán, National Transport Authority (NTA), and Central Bank of Ireland (CBI) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Ireland. Until further clarification, it is sufficient to include a generic line such as:
“In Ireland, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the S.I. No. 358/2020 European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Ireland’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Ireland starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Ireland allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Ireland’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Ireland are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into English, providing it in accessible formats (in English), and making references to national laws and relevant enforcement bodies.
Irish companies should ensure their accessibility statement is accessible in English and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Irish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Latvia has implemented the EAA through Preču un pakalpojumu piekļūstamības likums and Ministru kabineta noteikumi Nr. 128 (27.02.2024). These laws follow the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Latvia that need to be taken into account to fully align with national regulations:
For Latvia, the accessibility statement must be in Latvian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Latvian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Preču un pakalpojumu piekļūstamības likums and Ministru kabineta noteikumi Nr. 128 (27.02.2024). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Preču un pakalpojumu piekļūstamības likums and Ministru kabineta noteikumi Nr. 128 (27.02.2024).”
Including this will make it clear that the statement is fulfilling Latvia’s national EAA obligations.
Latvia’s regulations designate the Patērētāju tiesību aizsardzības centrs (PTAC), Sabiedrisko pakalpojumu regulēšanas komisija (SPRK), Nacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP), and Valsts dzelzceļa administrācija (VDA) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Latvia. Until further clarification, it is sufficient to include a generic line such as:
“In Latvia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Latvia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Latvia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Latvia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Latvia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Latvia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Latvian, providing it in accessible formats (in Latvian), and making references to national laws and relevant enforcement bodies.
Latvian companies should ensure their accessibility statement is accessible in Latvian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Latvian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Luxembourg has implemented the EAA through Loi du 8 mars 2023 relative aux exigences en matière d’accessibilité applicables aux produits et services (amended by Loi du 29 août 2023). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Luxembourg that need to be taken into account to fully align with national regulations:
For Luxembourg, the accessibility statement must be in French or German and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in French or German. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Loi du 8 mars 2023 relative aux exigences en matière d’accessibilité applicables aux produits et services (amended by Loi du 29 août 2023). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Loi du 8 mars 2023 relative aux exigences en matière d’accessibilité applicables aux produits et services (amended by Loi du 29 août 2023).”
Including this will make it clear that the statement is fulfilling Luxembourg’s national EAA obligations.
Luxembourg’s regulations designate the Institut Luxembourgeois de la Normalisation, de l’Accréditation, de la Sécurité et qualité des produits et services (ILNAS) and Office for Monitoring the Accessibility of Products and Services (OSAPS) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Luxembourg. Until further clarification, it is sufficient to include a generic line such as:
“In Luxembourg, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Luxembourg’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Luxembourg starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Luxembourg allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Luxembourg’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €15,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Luxembourg are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into French or German, providing it in accessible formats (in French or German), and making references to national laws and relevant enforcement bodies.
Luxembourgish companies should ensure their accessibility statement is accessible in French or German and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Luxembourgish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Malta has implemented the EAA through Subsidiary legislation 627.03 – Accessibility Measures (European Accessibility Act) Regulations. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Malta that need to be taken into account to fully align with national regulations:
For Malta, the accessibility statement must be in English and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in English. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Subsidiary legislation 627.03 – Accessibility Measures (European Accessibility Act) Regulations. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Subsidiary legislation 627.03 – Accessibility Measures (European Accessibility Act) Regulations.”
Including this will make it clear that the statement is fulfilling Malta’s national EAA obligations.
Malta’s regulations designate the Malta Competition and Consumer Affairs Authority (MCCAA) as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Malta. Until further clarification, it is sufficient to include a generic line such as:
“In Malta, the main authority for enforcing accessibility is the Malta Competition and Consumer Affairs Authority (MCCAA); however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”
Alternatively, you may choose to provide contact information for Malta Competition and Consumer Affairs Authority (MCCAA) in your statement for general queries related to accessibility compliance.
Malta’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Malta starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Malta allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Malta’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Malta are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into English, providing it in accessible formats (in English), and making references to national laws and relevant enforcement bodies.
Maltese companies should ensure their accessibility statement is accessible in English and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Maltese authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Poland has implemented the EAA through Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze (Dz.U. 2024 poz. 781). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Poland that need to be taken into account to fully align with national regulations:
For Poland, the accessibility statement must be in Polish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Polish. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze (Dz.U. 2024 poz. 781). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze (Dz.U. 2024 poz. 781).”
Including this will make it clear that the statement is fulfilling Poland’s national EAA obligations.
Poland’s regulations designate the Urząd Komunikacji Elektroncznej (UKE), Urząd Ochrony Konkurencji i Konsumentów (UOKiK), and Ministerstwo Infrastruktury as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Poland. Until further clarification, it is sufficient to include a generic line such as:
“In Poland, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Ustawa z dnia 4 kwietnia 2019 r. o dostępności cyfrowej stron internetowych i aplikacji mobilnych podmiotów publicznych, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Poland’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Poland starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Poland allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Poland’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Poland are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Polish, providing it in accessible formats (in Polish), and making references to national laws and relevant enforcement bodies.
Polish companies should ensure their accessibility statement is accessible in Polish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Polish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Portugal has implemented the EAA through Decreto-Lei n.º 82/2022, de 6 de dezembro. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Portugal that need to be taken into account to fully align with national regulations:
For Portugal, the accessibility statement must be in Portuguese and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Portuguese. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Decreto-Lei n.º 82/2022, de 6 de dezembro. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Decreto-Lei n.º 82/2022, de 6 de dezembro.”
Including this will make it clear that the statement is fulfilling Portugal’s national EAA obligations.
Portugal’s regulations designate the Autoridade Nacional de Comunicações (ANACOM), Instituto da Mobilidade e dos Transportes (IMT), Banco de Portugal (BdP), Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF), and Comissão do Mercado de Valores Mobiliários (CMVM) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Portugal. Until further clarification, it is sufficient to include a generic line such as:
“In Portugal, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Decreto-Lei n.º 83/2018, de 19 de outubro (transposes the Web Accessibility Directive), which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Portugal’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Portugal starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Portugal allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Portugal’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €24,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Portugal are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Portuguese, providing it in accessible formats (in Portuguese), and making references to national laws and relevant enforcement bodies.
Portuguese companies should ensure their accessibility statement is accessible in Portuguese and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Portuguese authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Slovakia has implemented the EAA through Zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Slovakia that need to be taken into account to fully align with national regulations:
For Slovakia, the accessibility statement must be in Slovak and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Slovak. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím.”
Including this will make it clear that the statement is fulfilling Slovakia’s national EAA obligations.
Slovakia’s regulations designate the Slovenská obchodná inšpekcia (SOI), Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ), Rada pre mediálne služby, Dopravný úrad, and Národná banka Slovenska (National Bank of Slovakia) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Slovakia. Until further clarification, it is sufficient to include a generic line such as:
“In Slovakia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
Slovakia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Slovakia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Slovakia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Slovakia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Slovakia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Slovak, providing it in accessible formats (in Slovak), and making references to national laws and relevant enforcement bodies.
Slovak companies should ensure their accessibility statement is accessible in Slovak and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Slovak authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Slovenia has implemented the EAA through Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Slovenia that need to be taken into account to fully align with national regulations:
For Slovenia, the accessibility statement must be in Slovenian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Slovenian. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI). This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI).”
Including this will make it clear that the statement is fulfilling Slovenia’s national EAA obligations.
Slovenia’s regulations designate the Tržni inšpektorat Republike Slovenije (TIRS), Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS), and Banka Slovenije as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Slovenia. Until further clarification, it is sufficient to include a generic line such as:
“In Slovenia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Zakon o dostopnosti spletišč in mobilnih aplikacij (ZDSMA), which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Slovenia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Slovenia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Slovenia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Slovenia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €10,000.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Slovenia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Slovenian, providing it in accessible formats (in Slovenian), and making references to national laws and relevant enforcement bodies.
Slovenian companies should ensure their accessibility statement is accessible in Slovenian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Slovenian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
Sweden has implemented the EAA through Lag (2023:254) om vissa produkters och tjänsters tillgänglighet. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Sweden that need to be taken into account to fully align with national regulations:
For Sweden, the accessibility statement must be in Swedish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Swedish. This ensures the statement is accessible to persons with disabilities in the local language.
Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Lag (2023:254) om vissa produkters och tjänsters tillgänglighet. This clarification can be added in your statement, for example:
“This accessibility statement is drafted following the Lag (2023:254) om vissa produkters och tjänsters tillgänglighet.”
Including this will make it clear that the statement is fulfilling Sweden’s national EAA obligations.
Sweden’s regulations designate the Post- och telestyrelsen (PTS), Konsumentverket (Consumer Agency), Transportstyrelsen (Transport Agency), and Finansinspektionen (FSA) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.
Currently, there isn’t a single portal for submitting EAA complaints in Sweden. Until further clarification, it is sufficient to include a generic line such as:
“In Sweden, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”
You may have already heard about the Lag (2018:1937) om tillgänglighet till digital offentlig service, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.
As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.
Sweden’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.
Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.
The EAA requirements become mandatory in Sweden starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.
Sweden allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.
Sweden’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to SEK 10 million.
By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.
The content requirements for Sweden are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Swedish, providing it in accessible formats (in Swedish), and making references to national laws and relevant enforcement bodies.
Swedish companies should ensure their accessibility statement is accessible in Swedish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.
Lastly, companies should stay updated on any specific guidelines or requirements issued by Swedish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.
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