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Retargeting Campaign: How to Bring Back Lost Customers

In the world of digital marketing, a retargeting campaign can be a powerful tool to re-engage potential customers who have shown interest in your products or services but have not yet converted. By displaying targeted ads to these users as they browse the web, you can remind them of your offering and encourage them to return to your site.

In this short guide, we’ll explore when to use and when not to use retargeting campaigns within your sales funnel, how to carry out a retargeting campaign and give you a few privacy tips you need to take into consideration.

retargeting campaign

✅ When to use a retargeting campaign

Retargeting campaigns are most effective when used to re-engage users who have demonstrated a certain level of interest in your business but haven’t completed a desired action.

Here are some situations where retargeting can be particularly beneficial:

  • Abandoned shopping carts: If a user adds items to their cart but doesn’t complete the purchase, retargeting ads can remind them of the products they left behind and prompt them to return to complete the transaction.
  • Bounced traffic: If a user visits your website and quickly leaves without engaging further, retargeting can help bring them back by showcasing your offerings or highlighting promotions.
  • Post-conversion: After a user has made a purchase or completed a desired action, retargeting can help nurture the relationship by promoting relevant products, services, or content.

❌ When not to use retargeting campaigns

While retargeting can be an effective way to bring back lost customers, there are certain situations where it may not be the best use of your marketing budget:

  • Low-intent users: If a user has only briefly visited your site or interacted with your brand in a minimal way, it might not be worth the investment to retarget them. Focus your retargetting efforts on users who have demonstrated a higher level of interest.
  • Overexposure: Bombarding users with retargeting ads can lead to ad fatigue and negatively impact your brand image. It’s essential to strike a balance and not overwhelm your audience with ads.
  • Recently converted customers: Users who have recently made a purchase or completed a desired action may not be ready for additional engagement. Give them some time before launching retargeting efforts to avoid coming off as intrusive.

📌 How to carry out a retargeting campaign

Carrying out a retargeting campaign involves several key steps. Let’s go over the main ones:

Before you start your retargeting campaign, establish clear objectives for what you want to achieve. For example, this could include increasing sales, boosting brand awareness, or driving newsletter signups.

Determine which users you want to retarget based on their interactions with your website or online behaviors. This may include users who have visited specific pages, abandoned shopping carts, or engaged with your content in some way.

Select a retargeting platform to run your campaign, such as Google Ads, Facebook Ads, or a specialized retargeting company like AdRoll or Criteo. Each platform has its unique features and targeting options, so choose the one that best aligns with your goals and target audience.

You can find an overview of retargeting platforms here 👉 Maximizing Your Marketing Strategy with Retargeting Platforms

Implement tracking pixels or tags on your website to track user behavior and enable retargeting. This might involve adding a retargeting pixel (for Facebook) or a remarketing tag (for Google) to your website’s code. These tracking tools allow your chosen retargeting platform to identify users who have visited your site and serve them with targeted ads.

Design eye-catching and relevant ads that will entice users to return to your website. Ensure your ad copy and visuals align with your brand and highlight the key benefits or unique selling points of your product or service.

To maximize the effectiveness of your retargeting campaign, segment your audience based on their behavior or interests. This allows you to serve tailored ads to different user groups, increasing the likelihood of engagement and conversions. For example, you could create separate ad groups for users who have viewed specific product pages.

Determine your budget for the retargeting campaign and choose a bidding strategy that aligns with your goals. This might involve setting a cost-per-click (CPC) or cost-per-impression (CPM) bid, depending on the platform you’re using and the metrics that matter most to you.

👉 Learn more about budget and bidding strategy here.

Once you’ve set up your tracking, creatives, audience segments, and budget, it’s time to launch your retargetting campaign. Monitor its performance closely, especially during the initial stages, to identify any issues and optimize your ads as needed.

Regularly review the performance of your retargeting campaign, tracking key metrics like click-through rate (CTR), conversion rate, and return on ad spend (ROAS). Use this data to make informed decisions about your strategy, adjusting ad creatives, targeting options, or budget as needed to maximize your results.

📌 How to use retargeting and respect your users’ privacy

If you’re planning to use retargeting in your marketing strategy, it’s important to remember that a retargeting campaign is based on the collection and monitoring of users’ online behavior.

Basically, to use retargeting, you need to comply with privacy laws first!

How do you do that?

  • First, be transparent and inform your users of your activity. You need to clearly communicate to users how their data is being collected, stored, and used for retargeting purposes. That’s what a privacy policy is for, so make sure you have one!

Creating your privacy policy is easier than you think with iubenda!

  • Scan your website with our Site Scanner.
  • Add all the relevant clauses in one click.
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  • Then you’ll need to obtain your users’ consent: when collecting user data for retargeting purposes, make sure you have their explicit consent. This can be done through a cookie consent banner on your website or through opt-in mechanisms on your site or within your advertising platform.
  • Finally, limit data retention: a key principle of privacy laws is data minimization. So, store user data only for as long as necessary to achieve your retargeting goals. Make sure you have a data retention policy in place and delete or anonymize user data once it’s no longer needed.
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